Airport Customer Service Agent - Bronze Level Course
*PAYMENT PLAN AVAILABLE WITH PARTIAL.LY INTEREST-FREE FROM £35.00 per Month after initial payment, find details at the check-out to find out your payment options or contact us.
The Airport Passenger Service Agent Course provides you with the knowledge and practical skills for working in the airport environment. You learn the role of Airport Passenger Service Agent step by step and cover all aspects from when the passenger walk inside the airport and approaches the check in desk to issuing of the boarding pass. The course is broken-down into two sections the Customer Service element and the actual role of the Passenger Service Agent, which is much more practical. This course covers a number of elements that will enhance your opportunities of employment within the aviation industry.
SECTION 1: AIRPORT CUSTOMER SERVICE
Our Airport Customer Course provides the skills and knowledge on passenger care while working in the airport environment.
Setting the Standards
Different types of communication
Passengers with special requirements
Products & services provided by different airlines
Lesson 4 — Industry Conventions: Airport and City Codes, US and CA
Lesson 5- Codes: Airport and City Codes — Europe and Asia
Lesson 6 — Types of Travel — Leisure Travel
Lesson 7 — Types of Travel — Business Travel
Lesson 8 — Other Types of Travel
Lesson 9 - Airports
Lesson 10 — Commercial Airlines
Lesson 11-Hotel Companies
Lesson 12 - Car Companies
Lesson 13 - Rail Companies
Lesson 14 - Aircraft Manufacturers
Lesson 15 - Introduction to Aircraft Types
Lesson 16 - Aircraft Types
AIRPORT TRAVEL FUNDAMENTALS - Final Exam
Assessments & Practice
There are Quizzes at the end of each assessment learnt. The Travel Fundamental Professional Systems training course - includes a personal log in to sign on and sign off.
The Airport Travel Fundamentals module includes:
An agent sign on and sign off login
20 Hours of study
Lessons and Drills (Quizzes) to assess your learning and progress
Final assessments for all areas of the course
Support & guidance throughout your course
SECTION 4: AIRPORT PASSENGER SREVICE AGENT
Knowing the Airport Check in procedures is key and will enhance your opportunities when applying for employment within the industry.
Familiarise with the Roles and Responsibility of an APSA
Familiarise with Airport Check in Methods
Identify Travel Documentation Checks
Identify with Dangerous Goods Regulation
Awareness of Airline Baggage Policy
Identify with Airline Baggage Labelling Procedures
Familiarise with Different Aircraft Types
Awareness of Check in & Boarding Card Procedures
Airport Check in System Procedures
Familiarise with Supplementary Service Request Codes
Familiarise with Airline Passenger Announcements
SECTION 5: AVIATION ASSESSMENTS AND INTERVIEW TECHNIQUES
You will receive an 'Apply for a Job in Aviation' Pack and a number of Aviation Assessments that could take place as part of the interview process. Some of these assessments that take place are related to the job role and this is to ensure that candidates are competent and are able to delivery in an efficient manner.
You will gain the following proficiencies and competences of...
Identify cities and counties related to IATA areas and Sub-areas
Familiarise with airline coding and decoding
Acknowledge passenger routings and worldwide geography
Interpret data entries on electronic tickets
Familiarise with Passenger special request codes
Familiarise with Airline carriers coding and decoding
Identify and interpret airline fare structures
Identify baggage allowance coding
Identify airline excess baggage charges
Checking and interpreting airline fare availability and much more....
You will also receive a 45 page 'Air Travel Appendix' inclusive of...
Airline coding and decoding
Three letter codes coding and decoding
Country state codes
Baggage allowance codes
Abbreviations and Definitions used in the airline industry
45 Page Booklet - Applying for a Job in Aviation.
Once you have completed your course, you will receive a Certificate and Notification of Topics Learnt, demonstrating to employers your knowledge and skills attained ready for employment within the industry.
The Airport Customer Service Professional course can provide candidates with a wealth of career options with the examples of the following areas:
Airport Customer Service Agent
Airport Information Desk
Passenger Service Assistance
Customer Service Host
Meet & Greet Assistant
Arrival and Transfer Assistant
Passenger Service Agent Reduce Mobility Assistant
Your course includes Course Materials, Personal Tutor Support & Guidance, and Certification.
At Exodus Travel Training & Recruitment our courses are are the requirements of the industry and to meet the needs for well established airlines to ensure proficiency and high levels of competence at the start of your career. You will be able to enhance your opportunities of employment with the technical knowledge and practical skills learnt on this course and gain a foothold within the industry of your choice.