NEW DIPLOMA IN AIRPORT, AIRLINE AND TRAVEL PROFESSIONAL OPERATIONS
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Introduction
Exodus Travel Training and Recruitment has devised the ultimate course that covers all aspects pertaining to the Travel industry involving the Airport and Airline sectors. This Diploma is designed for those who are not quite sure what career path they wish to pursue, but would like the opportunity to gain professional skills, knowledge and key reservations systems used in all industries.
The course covered by 16 modules and split into three areas of Airport, Airline and Travel industries inclusive of an introduction of the importance of Regulatory Bodies and Trade Associations representing these industries and for you to gain insight knowledge of how they are important to all sectors. You will then continue gain to further knowledge on the key fundamentals that should be applied to all industries such as Travel and Airline Geography, Aircraft types, Industry Coding and Decoding and much more…
The Diploma in Airport, Airline and Travel Professional Operations is both course-base materials and e-learning with hands-on practice training allows the candidate to confidently gain knowledge, familiarity and hands-on experience to equip for your newly found career within any of the following industries above.
Candidates will learn the theory and be able to put into practice using simulated systems such as:
1 Retail Travel Operations an essential introduction to the Industry and the key areas;
2 Airport Operations fundamentals covering key aspects of airport facilities and procedures;
3 Airline Operations covering key terminology coding and decoding, airline routing, aircraft and much more…
4 Airfares and Ticketing familiarity to ticketing principles for different passengers scenarios;
5 Sabre or Amadeus Airline and Travel Reservations hands on experience of one of the popular reservation systems used in the industry;
6 Business Travel Management the key aspects of business travel implemented by the leading business travel companies in the world. Check the emulated Sabre availability with airlines, hotels and car hire companies and book reservations with great efficiency;
7 Amadeus Check In Departure Control system giving hands on experience of one of the widely used systems in Airport worldwide with established Airlines.
The Diploma in Airport, Airline and Travel Operations Professional gives candidates the advantage to gain a foothold in all industries with well equipped career skills and confidentially book Airline or Travel Reservations, using Airport Check In systems and Business Travel Management Companies Reservations for clients, customers and passengers for some of the well established organisations across the world.
WHAT IS COVERED IN THE COURSE?
This course provides you with in the following key areas of study:
1. Travel Operations
2. Airport Operations
3. Airline Operations
1. Area of study: Travel Operations
Module 1 - Retail Travel
Module 2 - Retail Travel Customers Service
Module 3 - Introduction to Airfares and Ticketing
Module 4 - Introduction to GDS Systems
Module 5 - Travel Reservations GDS System - Amadeus or Sabre Airline & Travel Reservations - (exemplar Amadeus)*
This course provides you with hands-on practice in the following:
• Lesson 1— Introduction, Sign In and Out
• Lesson 2 — Encode and Decode
• Lesson 3 - Timetable Display & Return Timetable
• Lesson 4 - Availability Changes Entries, Alliances and Low Cost Carriers
• Lesson 4 - Schedule Displays
• Lesson 5 - Book Flights from Availability
• Lesson 6 - Priority Waitlist from Availability
• Lesson 7 - Passenger Name Record Review
• Lesson 8 - Similar Passenger Name Record List
• Lesson 9 - Passenger Name Record Elements
• Lesson 10 - Create & Complete Passenger Name Record
• Lesson 11- Passenger Name Record with Multiple Passengers
• Lesson 12 - Passenger Name Record with Remarks or Other Service Info
• Lesson 13- Passenger Name Record with Special Service Requests
• Lesson 14 - Passenger Name Record with Frequent Flyer
• Lesson 15 -Passenger Name Record with Seating Messages
• Lesson 16 - Passenger Name Record Creation Forms of Payment
• Lesson 17 - Passenger Name Record Creation OSI Messages
• Lesson 18 - Passenger Name Record Creation Service Request Messages
• Lesson 19 - Passenger Name Record Security Information
• Lesson 20 - Passenger Name Record Addresses
• Lesson 21 - Seat Maps
• Lesson 22- Assign Specific Seat Maps
• Lesson 23 - Seat Assigned by Preference
• Lesson 24 - Itinerary Modification - Cancel Segments
• Lesson 25 - Itinerary Modification - Rebook Segments
• Lesson 26 - Itinerary Modification - Rebook for New Bookings Codes
• Lesson 27 - Passenger Name Record Cancelling Elements
• Lesson 28 - Passenger Name Record Changing Elements
• Lesson 29 - Availability Access Types
• Lesson 30 - Building Connections and Minimum Connections Times
• Lesson 31 - Fare Display Overview
• Lesson 32 - Multi-Airline Fare Displays
• Lesson 33 - Carrier Specific Fare Displays
• Lesson 34 - Introduction to Fare Notes
• Lesson 35 - Itinerary Pricing
• Lesson 36 - Itinerary Best Buy
• Lesson 37 - Introduction to Ticketing
• Lesson 38 - Queues count & Placement
• Lesson 39 - Queues Access
• Lesson 40 - References & Sources
• Lesson 41 — Amadeus Hotels System Overview, Encode and Decode Hotels
• Lesson 42 — Hotel Location Lists
• Lesson 43 — Multi-Property Hotel Availability
• Lesson 44 — Single-Property Hotel Availability and Hotel Reservations
• Lesson 45 — Hotel Features and Hotel Pricing
• Lesson 46 — Hotel Booking Qualifiers
• Lesson 47 — Encode/Decode Cars, Vehicle Type Codes
• Lesson 48 — Car Location Lists
• Lesson 49— Multi-Company Car Availability and Rental Car Reservations
• Lesson 50— Single-Company Car Availability and Rental Car Reservations
• Lesson 51 — Single-Company Car Availability from Multi-Company Availability
• Lesson 52 — Direct Car Availability
• Lesson 53— Car Availability Options
• Lesson 54 — Car Rate Features and Car Terms
• Lesson 55 — Rental Car Policies
*Sabre similar content different commands.
Module 6 - Business Travel GDS Reservations Systems.
This course provides you with hands-on practice in the following:
(Part 1) - The Elements of Professional Business Travel
Part 1 - You will start of with the leading Business Travel Computerised Simulated Reservation course - Sabre emulator including the following lessons:
• Lesson 1 - Introduction to Sabre
• Lesson 2 - Encode and decode
• Lesson 3 - Flight Availability, Flight Information, Codeshares, Alliances, LCCs and Schedules
• Lesson 4 — The Passenger Name Record Fields
• Lesson 5 — Creating and completing Passenger Name Records
• Lesson 6 — Passenger Name Record Information
• Lesson 7 — More Optional Passenger Name Record Information
• Lesson 8 — Passenger Name Record Management
• Lesson 9 — Seat Assignments
• Lesson 10 — Seat Maps
• Lesson 11 — Rental Car Reservations
• Lesson 12 — Misc. Car Displays, Rule Displays and Policy Displays
• Lesson 13 — Hotel Reservations
• Lesson 14 — Hotel Search Qualifiers and Optional Sell Fields
• Lesson 15 — Fare Displays and Fare Rules
• Lesson 16 — Itinerary Pricing
• Lesson 17 — Ticketing
• Lesson 18 — Queues
• Lesson 19 — Queue Tasks
• Lesson 20 — Currency Conversion and Other Miscellaneous Functions
• Lesson 21 — Format Finder
• Lesson 22 — Global Distribution System to Departure Control System
(Part 2) - The Elements of Professional Business Travel
Part 2 - You will then continue with the Business Travel Professional Modules, which will entail of the following aspects
Lesson 1 - Sign onto & off onto Sabre encode and decode cities, airports & airlines
Lesson 2 - Display Passenger Name Record
Lesson 3 - Check timetables schedule and availability
Lesson 4 - Check passenger return availability and airline alliances
Lesson 5 - Create a Passenger Name Record to complete booking
Lesson 6 - Display creating a Passenger Name Record
Lesson 7 - Complete passenger details of address, frequent flyer membership
Lesson 8 - Create a Special Service Request (SSR) & Service Information (OSI) fields
Lesson 9 - Cancelling and changing PNR elements
Lesson 10 - Advance seating requests
Lesson 11 - Seat maps and booking specific seats
Lesson 12 & 13 - Display car rental
Lesson 14 & 15 - Display hotel
Lesson 16 - Display Fare types and rules
Lesson 17 - Display pricing itineraries
Lesson 18 - Producing passenger tickets
Lesson 19 - Producing Electronic Miscellaneous Document
Lesson 20 - Displaying queues
Lesson 21- Accessing queue task
Lesson 22 - Calculating foreign currency and minimum connecting times
Lesson 23 - Access help system
Lesson 24 - Access Travel Information Manual (TIM)
Lesson 25 - Explain Travel Information Web (Timaticweb)
Lesson 26 - Producing Electronic Miscellaneous Document
There are Quizzes at the end of each Assessment learnt. This computerised reservation training course - Sabre or Amadeus includes a personal log in to sign on and sign off the Sabre or Amadeus emulator reservation system to gain access and start training.
2. Area of study: Airport Operations
Module 7 - Airport Facilities and Procedures
Module 8 - Airport Customer Service
Module 9 - Introduction to Passenger Service Agent
Module 10 - Airport Check In Departure Control System.
This course provides you with hands-on practice in the
following: Computerised Simulated either Sabre or Amadeus emulator
including the following lessons:
- Lesson 1 - Passenger identification
- Lesson 2 - Single passenger check in
- Lesson 3 - Multi passenger check in
- Lesson 4 - Advanced Check-In Options
- Lesson 5 - Cancel check in
- Lesson 6 - Allocated seating
- Lesson 7 - Modify Seating
- Lesson 8 - Seating maps
- Lesson 9 - Customer product record
- Lesson 10 - Customer Links and History
- Lesson 11 - Reservations Applications
- Lesson 12 - Special Service Requests
- Lesson 13 - Frequent Travel Information
- Lesson 14 - Customer enquiries
- Lesson 15 - Customer Links and History
- Lesson 16 - Infant passengers
- Lesson 17 - E-tickets and updates
3. Areas of study: Airline Operations
Module 11 - Airline Airfares and Ticketing Level 2
Module 12 - Airline Airfares and Ticketing Level 3
Module 13 - Airline Routing
Module 14 - IATA Coding and Decoding
Module 15 - Crew Operations
Module 16 - Aviation Employment
Once you have completed the Diploma in Airport, Airline and Travel Operations Professional you will be fully competent in the three professional industry systems such as Travel Reservations, Airport Check In Departure Control and Business Travel Management Reservation systems. Gaining the professional skills and knowledge required by the industry and used in the industry.
The course includes on GDS Training courses:
• An agent sign on and sign off login
• 225 hours of hand-on interactive time on simulated systems allocated time to complete your course within 6 months
• 6 months access to access your account and practice outside of your course
• Lessons and Drills (Quizzes) with immediate feedback on interactive training
• Student Workbook to enhance, reinforce and practice your training
• Final assessment on the entire course
• An official industry worldwide recognised Certificate of Global Distribution System Training from Viasinc.
• Your course includes a refurnished Columbus World Travel Atlas
• Dedicated tutor with continuous support & guidance throughout your course
How much time do I need to complete the course?
The study time required to complete this course is approximately 500 hours. We recommend that you study for at least 8 to 10 hours per week, however if you are wishing to complete this course soon a commitment of 10 to 15 hours a week is required to complete within 9 months.
Certification
An official industry worldwide recognised Certificate of Global Distribution System Training from Viasinc. This is a professional certification recognised by the Travel industry in both Leisure and Business Sectors.
You will receive the following certificates:
On completion you will receive 8 Certificates with your main Diploma with Notification of units:
- Airfares & Ticketing Level 2 endorsed by an airline
- Airfares & Ticketing Level 3 endorsed by an airline
- The Official Viasinc Amadeus or Sabre Certificate
- The Official Viasinc Business Travel Amadeus or Sabre Certificate
- The Official Viasinc Altea Departure Control System Check in Systems
- Airline Cabin Crew Certificate of Completion
- Airport Passenger Service Certificate of Completion
- Exodus Travel Training & Recruitment Airport, Airline and Travel Operations Professional Diploma
CAREER PATHS
The Diploma in Airport, Airline and Travel Operations Professional course can provide your with a wealth of Career options for prospective Airport, Airline and Travel employees with the examples of the following areas:
• Airport Check In
• Airport Customer Service Agent
• Airport Ticket Desk
• Airport Service Agent
• Airline Reservations
• Airline Call Centre
• Airline Sales
• Airline Reservation Agent
• Senior Customer Service Agent
• Fares Desk Agent
• Business Travel Consultant
• Retail Travel Consultant
Tour Operations
At Exodus Travel Training & Recruitment our courses are to meet the requirements of the industry for well established airlines to ensure knowledge and familiarity at the start of your career. You will be able to enhance your opportunities of employment with the technical knowledge learnt on this course and gain a foothold within the industry.
Enrol today and start working towards a sustainable career in the Aviation Industry.