Airport Passenger Service Professional Intermediate Level Course
Airport Passenger Service Professional Intermediate Level Course
Airport Passenger Service Professional Intermediate Level Course
Airport Passenger Service Professional Intermediate Level Course
Airport Passenger Service Professional Intermediate Level Course
Airport Passenger Service Professional Intermediate Level Course

Airport Passenger Service Professional Intermediate Level Course

Regular price £427.00 Sale


This Bespoke Airport Customer/Passenger Service Course and Airport Check-in Departure Control System Training provides the professional skills and knowledge into the role.   Airport Ground Handlers and World Class Airlines are looking for the best candidates to employ.  Within the aviation industry, candidates are expected to have professional knowledge and proficiency to work for the best companies in the world.  This Airport Passenger Services  course not only gives you the insight into this intended career path, but also practical training on a widely used Check in system used by many airlines worldwide.  We also offer unlimited assistance during the recruitment process when apply for employment within the industry.  The skills learnt are universal and recognised worldwide regardless so, this course is an initial start and allows you to decide what career path you wish to pursue. 


Your training day is broken into 5 distinctive areas related to the of Airport Customer/Passenger Services:

1.Knowledge of the airport environment 

  • Operational areas in the airport environment 
  • Airline Operations 
  • Passenger Airlines 
  • Airline Alliances 
  • IATA Airline Coding and Decoding 
  • Aircraft Manufacturers 
  • Aircrafts Types
  • IATA Airline Geography
  • Airline Routing 
  • Encoding and Decoding Airline Carriers Codes
  • Encoding and Decoding City/Airport Codes and much more

2.Passenger Service Agent Training 

  • Passenger Service Agent Roles and Responsibilities 
  • Airport Check in Methods 
  • Travel Documentation
  • Electronic tickets
  • Check-In Produces 
  • Dangerous Good Regulations
  • Security Procedures for Baggage 
  • Airline Baggage Policy 
  • Airline Baggage Tags Information 
  • Boarding Card Procedures
  • Special Handling 
  •  Ticketing Terminology 
  • Personnel Lines of Communication
  • Passenger Codes  
  • Special Request Codes 
  • Baggage Allowance Coding and much more………

3. Airline Ticketing Procedures

  • Airline ticket type 
  • Fare basis codes 
  • Taxes, Fares and Charges
  • Status of travel 
  • Passenger Name Record
  • Stopovers and Transfers
  • Forms of payment 
  • Baggage system according to destination 
  • Ticketing procedures 
  • E-Tickets
  • Automated Boarding Pass tickets 
  • Multiple purpose documents and much more........... 


4.Practical training on a Airport Check in Departure Control System 

Identify worldwide airlines using Airport Departure Control System 

You will receive your personal  login details to complete the training and an introduction to the system and some practical training.  

This is an excellent course with plenty of Interaction, Simulation, and Scenario-Based Instruction giving you the confidence, knowledge, hands-on experience and familiarity of the Altea DCS system with a solid career path within Aviation. After you initial introduction training you are able to gain hands-on practice on the following:   

  • Passenger identification
  • Single passenger check in
  • Multi passenger check in
  • Advanced Check-In Options
  • Cancel check in
  • Allocated seating
  • Modify Seating 
  • Seating maps
  • Customer product record
  • Customer Links and History
  • Reservations Applications 
  • Special Service Requests
  • Frequent Travel Information
  • Customer enquiries  
  • Customer Links and History
  • •Infant passengers
  • E-tickets and updates 

This course cover the functions Interactivity, Simulation, and Scenario-Based Instruction Emulator System course give you the competence to check in passengers, seating arrangements, passenger data,  passenger itinerary updates in the format of Lessons, Quiz and Drills.  

Assessment and Practice

This course is 100% practical and hands-on.  Each lesson consist of detailed instruction which are provided and there are Quizzes at the end of each assessment learnt.  This computerised reservation training course - Amadeus Altea Check In Departure Control System includes a personal login to sign on/off to the Amadeus Altea emulator system to gain access and continue training at your convenience. 

5.Aviation Industry Assessments 

Opportunities to employment as a Customer/Passenger  Service Agent 

Type of Industry Employers leading to a career in Customer/Passenger Services 

Aviation assessments during the recruitment process 

Course  Dates, Location & Information...

Next date: 07 November 

 Duration: Saturdays, 4 HOURS A DAY (1PM-5PM) FOR 4 WEEKS 

Please note: Limited spaces available

*For Social Distance Measures - Candidates will be spaced one meter apart.  

What’s including Included on the training day

  • Get 10% off if you book 1 month in advance discount code once enrolled (at check-out)
  • Free Refreshments available throughout your training 
  • Course Materials & Stationery included
  • Air Travel Appendix manual 
  • Certificate of Completion 
  • Unlimited career support 


    Venue - London... 

    Central London Venue in Portland Place, Oxford Circus W1B

    Please note: on the day of training your are expected to bring a laptop. 

    On Completion... 

    Once you have completed your course, you will receive two Certificates:

    1- Your 'Certificate of Achievement' in Airport Customer Passenger Services 

    2 - A Worldwide recognised Certificate - Airport Departure Control Systems

    3 - A 'Unitised' Certificate. 

    Demonstrating to employers your knowledge  and skills attained ready for employment within the industry. 

    Our courses are  are the requirements of the industry and to meet the needs for well established airlines to ensure proficiency and high levels of competence at the start of your career. You will be able to gain employment with the technical knowledge  and skills learnt on this course and gain a foothold within the industry of your choice.  

    After care support...

    At Exodus Travel Careers & Training we treat each student as an individual by ensuring that all receive the assistance required while on the course. We will keep in contact with you on a regular basis to find out how you are getting on with the course even if you do not contact us. We also assist in finding employment with your career interest and provide you expert knowledge of what major organisations are look for in your chosen career path. Your time with us will be tailored to your needs to ensure you gain the best possible success on your course and seeking your career.

     Enrol today and start working towards a sustainable career in the Aviation Industry.