INTRODUCTION
The Airport Passenger Service Agent Course provides you with the knowledge and practical skills for working in the airport environment. You learn the role of Airport Passenger Service Agent step by step and cover all aspects from when the passenger walk inside the airport and approaches the check in desk to issuing of the boarding pass. The course is broken-down into two sections the Customer Service element and the actual role of the Passenger Service Agent, which is much more practical. This course covers a number of elements that will enhance your opportunities of employment within the aviation industry.
AIRPORT PASSENGER SREVICE AGENT
Knowing the Airport Check in procedures is key and will enhance your opportunities when applying for employment within the industry.
Course content.....
- Familiarise with the Roles and Responsibility of an APSA
- Familiarise with Airport Check in Methods
- Identify Travel Documentation Checks
- Identify with Dangerous Goods Regulation
- Awareness of Airline Baggage Policy
- Identify with Airline Baggage Labelling Procedures
- Familiarise with Different Aircraft Types
- Awareness of Check in & Boarding Card Procedures
- Airport Check in System Procedures
- Familiarise with Supplementary Service Request Codes
- Familiarise with Airline Passenger Announcements
There will be various assessments to complete to test your knowledge and a Air Travel Appendix resources pack.
You will also receive a 45 page 'Air Travel Appendix' inclusive of...
- Airline coding and decoding
- Three letter codes coding and decoding
- Aircraft codes
- Country state codes
- Baggage allowance codes
- Abbreviations and Definitions used in the airline industry
- 45 Page Booklet - Applying for a Job in Aviation.
Once you have completed your course, you will receive a Certificate and Notification of Topics Learnt, demonstrating to employers your knowledge and skills attained ready for employment within the industry.
The Airport Customer Service Professional course can provide candidates with a wealth of career options with the examples of the following areas:
- Airport Customer Service Agent
- Airport Information Desk
- Passenger Service Assistance
- Passenger Ambassador
- Customer Service Host
- Meet & Greet Assistant
- Arrival and Transfer Assistant
- Passenger Service Agent Reduce Mobility Assistant
Your course includes Course Materials, Personal Tutor Support & Guidance, and Certification.
At Exodus Travel Training & Recruitment our courses are are the requirements of the industry and to meet the needs for well established airlines to ensure proficiency and high levels of competence at the start of your career. You will be able to enhance your opportunities of employment with the technical knowledge and practical skills learnt on this course and gain a foothold within the industry of your choice.
