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Exodus Travel Training and Recruitment has devised the ultimate course that covers all aspects pertaining to the Travel industry involving the Airport and Airline sectors.  This Diploma is designed for those who are not quite sure what career path they wish to pursue, but would like the opportunity to gain professional skills,  knowledge and key reservations systems used in all industries. 

The course covered by 16 modules and split into three areas of Airport, Airline and Travel industries inclusive of an introduction of the importance of Regulatory Bodies and Trade Associations representing these industries and for you to gain insight knowledge of how they are important to all sectors.  You will then continue gain to further knowledge on the key fundamentals that should be applied to all industries such as Travel and Airline Geography, Aircraft types, Industry Coding and Decoding and much more…

The Diploma in Airport, Airline and Travel  Professional Operations is both course-base materials and e-learning with hands-on practice training allows the candidate to confidently gain knowledge, familiarity and hands-on experience to equip for your newly found career  within  any of the following industries above.


Candidates will learn the theory and be able to put into practice using simulated systems such as: 

1 Retail Travel Operations an essential introduction to the Industry and      the key areas;  

2 Airport Operations fundamentals covering key aspects of airport facilities and procedures; 

  3 Airline  Operations covering key terminology coding and decoding, airline routing, aircraft and much more…         

4 Airfares and Ticketing familiarity to ticketing principles for different passengers scenarios; 

5 Sabre or Amadeus Airline and Travel Reservations hands on experience of one of the popular reservation systems used in the industry;

  6 Business Travel Management the key aspects of business travel implemented by the leading business travel companies in the world. Check the emulated Sabre availability with airlines, hotels and car hire companies and book reservations with great efficiency;

7 Amadeus Check In Departure Control system giving hands on experience of one of the widely used systems in  Airport worldwide with established Airlines.

The Diploma in Airport, Airline and Travel  Operations Professional gives candidates the advantage  to gain a foothold in all industries with well equipped career skills and confidentially book Airline or Travel Reservations, using Airport Check In systems and Business Travel Management  Companies Reservations for clients, customers  and passengers for some of the well established organisations across the world.


This course provides you with in the following key areas of study:

1. Travel Operations 

2. Airport Operations 

3. Airline Operations 

1. Area of study: Travel Operations 

Module 1 - Retail Travel 

Module 2 - Retail Travel Customers Service 

Module 3 - Introduction to Airfares and Ticketing 

Module 4 - Introduction to GDS Systems 

Module 5 - Travel Reservations  GDS System - Amadeus or Sabre Airline & Travel Reservations - (exemplar Amadeus)*

This course provides you with hands-on practice in the following: 

Lesson 1— Introduction, Sign In and Out

Lesson 2 — Encode and Decode

Lesson 3 - Timetable Display & Return Timetable 

Lesson 4 - Availability Changes Entries, Alliances and Low Cost Carriers

Lesson 4 - Schedule Displays 

Lesson 5 - Book Flights from Availability 

Lesson 6 - Priority Waitlist from Availability 

Lesson 7 - Passenger Name Record Review 

Lesson 8 - Similar Passenger Name Record List 

Lesson 9 - Passenger Name Record Elements 

Lesson 10 - Create & Complete Passenger Name Record 

Lesson 11- Passenger Name Record with Multiple Passengers 

Lesson 12 - Passenger Name Record with Remarks or Other Service Info

Lesson 13- Passenger Name Record with Special Service Requests

Lesson 14 - Passenger Name Record with Frequent Flyer 

Lesson 15 -Passenger Name Record with Seating Messages 

Lesson 16 - Passenger Name Record Creation Forms of Payment 

Lesson 17 - Passenger Name Record Creation OSI Messages

Lesson 18 - Passenger Name Record Creation Service Request Messages

Lesson 19 - Passenger Name Record Security Information 

Lesson 20 - Passenger Name Record Addresses 

Lesson 21 - Seat Maps 

Lesson 22- Assign Specific Seat Maps 

Lesson 23 - Seat Assigned by Preference 

Lesson 24 - Itinerary Modification - Cancel Segments 

Lesson 25 - Itinerary Modification - Rebook Segments 

Lesson 26 - Itinerary Modification - Rebook for New Bookings Codes

Lesson 27 - Passenger Name Record Cancelling Elements 

Lesson 28 - Passenger Name Record Changing Elements 

Lesson 29 - Availability Access Types 

Lesson 30 - Building Connections and Minimum Connections Times 

Lesson 31 - Fare Display Overview 

Lesson 32 - Multi-Airline Fare Displays 

Lesson 33 - Carrier Specific Fare Displays 

Lesson 34 - Introduction to Fare Notes 

Lesson 35 - Itinerary Pricing 

Lesson 36 - Itinerary Best Buy 

Lesson 37 - Introduction to Ticketing 

Lesson 38 - Queues count & Placement 

Lesson 39 - Queues Access 

Lesson 40 - References & Sources 

Lesson 41 — Amadeus Hotels System Overview, Encode and Decode Hotels

Lesson 42 — Hotel Location Lists

Lesson 43 — Multi-Property Hotel Availability

Lesson 44 — Single-Property Hotel Availability and Hotel Reservations

Lesson 45 — Hotel Features and Hotel Pricing

Lesson 46 — Hotel Booking Qualifiers

Lesson 47 — Encode/Decode Cars, Vehicle Type Codes

Lesson 48 — Car Location Lists

Lesson 49— Multi-Company Car Availability and Rental Car Reservations

Lesson 50— Single-Company Car Availability and Rental Car Reservations

Lesson 51 — Single-Company Car Availability from Multi-Company Availability

Lesson 52 — Direct Car Availability

Lesson 53— Car Availability Options

Lesson 54 — Car Rate Features and Car Terms

Lesson 55 — Rental Car Policies

*Sabre similar content different commands.

Module 6 - Business Travel GDS Reservations Systems. 

This course provides you with hands-on practice in the following: 

(Part 1) - The Elements of Professional Business Travel 

Part 1 - You will start of with the leading Business Travel Computerised Simulated Reservation course  - Sabre emulator including the following lessons:

Lesson 1 - Introduction to Sabre 

Lesson 2 - Encode and decode

Lesson 3 - Flight Availability, Flight Information, Codeshares, Alliances, LCCs and Schedules

Lesson 4 — The Passenger Name Record Fields

Lesson 5 — Creating  and completing Passenger Name Records 

Lesson 6 — Passenger Name Record Information 

Lesson 7 — More Optional Passenger Name Record Information

Lesson 8 — Passenger Name Record Management

Lesson 9 — Seat Assignments

Lesson 10 — Seat Maps

Lesson 11 — Rental Car Reservations

Lesson 12 — Misc. Car Displays, Rule Displays and Policy Displays

Lesson 13 — Hotel Reservations

Lesson 14 — Hotel Search Qualifiers and Optional Sell Fields

Lesson 15 — Fare Displays and Fare Rules

Lesson 16 — Itinerary Pricing

Lesson 17 — Ticketing

Lesson 18 — Queues

Lesson 19 — Queue Tasks

Lesson 20 — Currency Conversion and Other Miscellaneous Functions

Lesson 21 — Format Finder

Lesson 22 — Global Distribution System to Departure Control System

(Part 2) - The Elements of Professional Business Travel 

Part 2 - You will then continue with the Business Travel Professional Modules, which will entail of the following aspects

Lesson 1 - Sign onto & off onto Sabre encode and decode cities, airports & airlines 

Lesson 2 - Display Passenger Name Record 

Lesson 3 - Check timetables schedule and availability

Lesson 4 - Check passenger return availability and airline alliances 

Lesson 5 - Create a Passenger Name Record to complete booking 

Lesson 6 - Display creating a Passenger Name Record 

Lesson 7 - Complete passenger details of address, frequent flyer membership

Lesson 8 - Create a Special Service Request (SSR) & Service Information (OSI) fields

Lesson 9 - Cancelling and changing PNR elements

Lesson 10 - Advance seating requests

Lesson 11 - Seat maps and booking specific seats

Lesson 12 & 13 - Display car rental

Lesson 14 & 15 - Display hotel 

Lesson 16  - Display Fare types and rules 

Lesson 17  - Display pricing itineraries

Lesson 18 - Producing passenger tickets

Lesson 19 -  Producing Electronic Miscellaneous Document

Lesson 20 - Displaying queues

Lesson 21-  Accessing queue task

Lesson 22 - Calculating foreign currency and minimum connecting times

Lesson 23 - Access help system 

Lesson 24 - Access Travel Information Manual (TIM)

Lesson 25 - Explain Travel Information Web (Timaticweb)

Lesson 26 - Producing Electronic Miscellaneous Document

There are Quizzes at the end of each Assessment learnt. This computerised reservation training course - Sabre or Amadeus includes a personal log in to sign on and sign off the Sabre or Amadeus emulator reservation system to gain access and start training.

2. Area of study: Airport Operations 

Module 7 - Airport Facilities and Procedures 

Module 8 - Airport Customer Service

Module 9 - Introduction to Passenger Service Agent 

Module 10 - Airport Check In Departure Control System. 

This course provides you with hands-on practice in the

following: Computerised Simulated  either Sabre  or Amadeus  emulator

including the following lessons:

  • Lesson 1 - Passenger identification
  • Lesson 2 - Single passenger check in
  • Lesson 3 - Multi passenger check in
  • Lesson 4 - Advanced Check-In Options
  • Lesson 5 - Cancel check in
  • Lesson 6 - Allocated seating
  • Lesson 7 - Modify Seating 
  • Lesson 8 - Seating maps
  • Lesson 9  - Customer product record
  • Lesson 10 - Customer Links and History
  • Lesson 11 - Reservations Applications 
  • Lesson 12 - Special Service Requests
  • Lesson 13 - Frequent Travel Information
  • Lesson 14 - Customer enquiries  
  • Lesson 15 -  Customer Links and History
  • Lesson 16 - Infant passengers
  • Lesson 17 - E-tickets and updates 

3. Areas of study: Airline Operations 

Module 11 - Airline Airfares and Ticketing Level 2

Module 12 - Airline Airfares and Ticketing Level 3 

Module 13 - Airline Routing 

Module 14 - IATA Coding and Decoding 

Module 15 - Crew Operations 

Module 16 - Aviation Employment

Once you have completed the Diploma in Airport, Airline and Travel Operations Professional you will be fully competent in the three professional industry systems such as Travel Reservations, Airport Check In Departure Control and Business Travel Management Reservation systems.  Gaining the professional skills and knowledge required by the industry and used in the industry. 

The course includes on GDS Training courses:

An agent sign on and sign off login

225 hours of hand-on interactive time on simulated systems allocated time to complete your course within 6 months

6 months access to access your account and practice outside of your course

Lessons and Drills (Quizzes) with immediate feedback on interactive training

Student Workbook to enhance, reinforce and practice your training 

Final assessment on the entire course

An official industry worldwide recognised Certificate of Global Distribution System Training from Viasinc.

Your course includes a refurnished Columbus World Travel Atlas

Dedicated tutor with continuous support & guidance throughout your course

How much time do I need to complete the course?

The study time required to complete this course is approximately 500 hours.  We recommend that you study for at least 8 to 10 hours per week, however if you are wishing to complete this course soon a commitment of 10 to 15 hours a week is required to complete within 9 months.


An official industry worldwide recognised Certificate of Global Distribution System Training from Viasinc.  This is a professional certification recognised by the Travel  industry in both Leisure and Business Sectors. 

You will receive the following certificates:

On completion you will receive 8 Certificates with your main Diploma with Notification of units:

  1. Airfares & Ticketing Level 2 endorsed by an airline 
  2. Airfares & Ticketing Level 3 endorsed by an airline 
  3. The Official Viasinc Amadeus or Sabre Certificate 
  4. The Official Viasinc  Business Travel Amadeus or Sabre Certificate 
  5. The Official Viasinc Altea Departure Control System Check in Systems
  6. Airline Cabin Crew Certificate of Completion 
  7. Airport Passenger Service Certificate of Completion 
  8. Exodus Travel Training & Recruitment  Airport, Airline and Travel Operations Professional Diploma 




The Diploma in Airport, Airline and Travel Operations Professional course can provide your with a wealth of Career options for prospective Airport, Airline and Travel employees with the examples of the following areas:

Airport Check In

Airport Customer Service Agent 

Airport Ticket Desk 

Airport Service Agent 

Airline Reservations 

Airline Call Centre

Airline Sales 

Airline Reservation Agent

Senior Customer Service Agent

Fares Desk Agent 

Business Travel Consultant 

Retail Travel Consultant 

   Tour Operations 

At Exodus Travel Training & Recruitment our courses are to meet the requirements of the industry for well established airlines to ensure knowledge and familiarity at the start of your career. You will be able to enhance your opportunities of employment with the technical knowledge  learnt on this course and gain a foothold within the industry.

Enrol today and start working towards a sustainable career in the Aviation Industry.