NEW 2022 - Amadeus Altea Departure Control System, Airline Reservations Fares & Ticketing  - The Optimum Professional Level Course
NEW 2022 - Amadeus Altea Departure Control System, Airline Reservations Fares & Ticketing  - The Optimum Professional Level Course
NEW 2022 - Amadeus Altea Departure Control System, Airline Reservations Fares & Ticketing  - The Optimum Professional Level Course

NEW 2022 - Amadeus Altea Departure Control System, Airline Reservations Fares & Ticketing - The Optimum Professional Level Course

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Course Information 

The Ultimate Fares Construction and Ticketing Course focuses on five areas of study starting of with practical theory of the highly sought-after professional course recognised by the Travel and Airline industry.  Airline Reservations,  Fares and Ticketing will give candidates the competence and valuable knowledge required by well-established and prestigious Airlines will ask you to be competent in booking simple Return Fares to Complex Air Travel Itineraries around the world for Leisure to Corporate Travellers. Airline staff are always needed at airports to sell, exchange  or refund passengers tickets.   

 

Module 1 - Airline Reservations - Part 1 & 2

You will also explore one of the most important aspect to Airline Reservations Passenger Name Records (PNRs) and Special Service Request (SSR) to request a specific service from the Airline in order to meet the Passengers needs such as meals, wheelchair assistance, frequent flyer and much more requests. You will also experience Other Service Information (OSI) to inform the Airline of Very Important Person (VIP) or Commercial Important Person (CIP) passengers will be boarding the Airline.


Module 2 - Fares, Pricing, Ticketing, and Electronic Miscellaneous Document

The second part of the Amadeus training course  provides the knowledge to learn Airlines Fares, Availability, Fare Rules, Airline Pricing and lastly Miscellaneous Document.


Module 3 - Ticket Exchange

The last part of the online training is Ticket Exchange focusing on reissuing, revalidation, penalties and issuing new tickets with related documentation.  Ticket exchange one of the most important aspects of Ticketing when working at the Airport at the Ticketing Desk.  Most recently a well established  airline had to training all customer/passenger  service agents on the concept of Ticket Exchange.


Module 4 - Amadeus Altea Departure Control Systems (DCS)

The Altea DCS is used by over 30 well-established scheduled airlines across the world and in many cases is one the requirements to  employment is to have knowledge or experience of the Altea DCS system.  

 

Module 1 - The Airline Reservations - Part 1

Course Includes...

Airlines Reservations Module 1

Lesson 1-1 — Introduction, Sign In and Out, Work Areas

Lesson 2 — Encode and Decode

Lesson 3 — Introduction to the Passenger Name Record (PNR)

Lesson 4 — PNR Redisplay, Displaying PNR SubFields

Lesson 5 — Timetables, Flight Details

Lesson 6 — Flight Availability, Return Availability, Schedules information

Lesson 7 — Booking Seats from Availability

Lesson 8 — Name Elements, Contact Elements

Lesson 9 — Ticketing Element, Received-From Element

Lesson 10 — Creating and Ending a complete PNR

Lesson 11 — Cancel and Changing Mandatory PNR Elements

Lesson 12 — Mailing Address and Billing Address Elements

Lesson 13 — General Remark and OSI Elements

Lesson 14 — SSR Elements, Passenger Information Elements, Frequent Flyer Elements

Lesson 15 — Cancel and Changing Optional PNR Elements

Lesson 16 — Advance Seating Requests

Lesson 17 — Seat Maps

Lesson 18 — Request Specific Seats, Specific Seat Wish, Modify

Lesson 19 — Calculator and Currency Functions, Minimum Connect Times

Lesson 20 — Help system

Reservation 1 - Exam Final Assessment Exam on  Emulator

 

Airline Reservations Module 1 - Part 2

Lesson 1 — Advanced Availability Entries

Lesson 2 — Access Types

Lesson 3 — Direct Sell, Waitlist, Open/ARNK/Passive Segments

Lesson 4 — PNR Claim

Lesson 5 — Split PNR

Lesson 6 — Non-Homogeneous PNRs

Lesson 7 — Customer Profiles

Lesson 8 — Queue Count, Queue Placement, Option Element

Lesson 9 — Queue Access/Exit, Remove/Delay Queued PNRs

Lesson 10 — Segment Status, Schedule Change, Waitlist Assurance

Reservation 2 - Final Assessment Exam - Emulator

 


Module 2 - Fares, Pricing, Ticketing, and Electronic Miscellaneous Document

Course Includes...

 Lesson 1 — Basic Fare displays, carrier specific fares

 Lesson 2 — Fare displays for specific dates

 Lesson 3 — Additional fare display options

 Lesson 4 — Fare display follow up entries

 Lesson 5 — Fare notes

 Lesson 6 — Itinerary Pricing

 Lesson 7 — Best Buy Pricing

 Lesson 8 — Stored Itinerary Pricing

 Lesson 9 — Pricing Options

 Lesson 10 — PNR Fare Elements

 Lesson 11 — Ticketing

 Lesson 12 — Ticket Exchange and Refund

Final Examination - Amadeus Simulated Emulator

 

Module 3 -Ticket Exchange

Course Includes...

 Lesson 1 - Introduction to Ticket Exchange

 Lesson 2 - Electronic Ticket Records (ETRs)

 Lesson 3 - Electronic Miscellaneous Documents (EMDs)

 Lesson 4 - Fare Research for Ticket Exchange 

 Lesson 5  - Research multiple Fare Basis Codes  

 Lesson 6 Ticket Changer Basic 

 Lesson 7 - Revalidation and Reissues 

 Lesson 8 Exchange with Penalty fees 

 Lesson 9 - Exchange with Residual Values 

 Lesson 10 - Non-Standard Exchange 

 Lesson 11 - Electronic Ticket Records - (Changer/ETRs)

 Lesson 12 - Electronic Miscellaneous Documents (Changer/EMDs) 

 Lesson 13 - Fare Research for Ticket Exchange 

 Lesson 14 - Research Multiple Fare Basis Codes 

Final Assessment Exam 


Module 4 - Amadeus Altea Departure Control Systems (DCS)

The Altea DCS is used by over 30 well-established scheduled airlines across the world and in many cases is one the requirements to  employment is to have knowledge or experience of the Altea DCS system.  

This course provides you with hands-on practice in the following: 

  • Lesson 1 - Passenger identification
  • Lesson 2 - Single passenger check in
  • Lesson 3 - Multi passenger check in
  • Lesson 4 - Advanced Check-In Options
  • Lesson 5 - Cancel check in
  • Lesson 6 - Allocated seating
  • Lesson 7 - Modify Seating 
  • Lesson 8 - Seating maps
  • Lesson 9  - Customer product record
  • Lesson 10 - Customer Links and History
  • Lesson 11 - Reservations Applications 
  • Lesson 12 - Special Service Requests
  • Lesson 13 - Frequent Travel Information
  • Lesson 14 - Customer enquiries  
  • Lesson 15 -  Customer Links and History
  • Lesson 16 - Infant passengers
  • Lesson 17 - E-tickets and updates 

This course cover the functions Interactivity, Simulation, and Scenario-Based Instruction Emulator System course give you the competence to check in passengers, seating arrangements, passenger data,  passenger itinerary updates in the format of Lessons, Quiz and Drills.  You will be competent in the following areas.

 


Assessment and Practice

This course is 100% practical and hands-on.  Each lesson consist of detailed instruction which are provided and there are Quizzes at the end of each assessment learnt.  To  access to the  Amadeus System includes a personal login to sign on/off the reservation emulator to start training. 

 

All  includes:
• An agent sign on and sign off login
• 100 hours of Amadeus Online Training split into four parts

Lessons and Drills (Quizzes) to assess your learning and progress 

• Final assessments for all four areas of the course known as Exam Emulators
• Support & guidance throughout your course

 

You will receive 4  certificates:

Amadeus  Airline Reservations 

Amadeus Fares, Pricing and Ticketing 

Amadeus Ticket Exchange 

Amadeus Altea DCS System

Exodus Travel Training and Recruitment Notification

What a great way of gaining the right qualifications to start your career and gain a wealth of knowledge, industry terminology and skills ready for an Ticketing career path.


CAREER PATHS

The Airline Reservations Fares & Ticketing Professional Systems course can provide candidates with a wealth of career options with the examples of the following areas:

 Airport Ticket Desk 

 Airline Reservations 

 Airline Call Centre

 Airline Reservation Agent

 Fares Desk Agent 

 Travel Consultant 

At Exodus Travel Careers & Training will treat you as an individual by ensuring that all receive the assistance required while on the course. We will keep in contact with you on a regular basis to find out how you are getting on with the course even if you do not contact us. We also assist in finding employment with your career interest and provide you expert knowledge of what major organisations are look for in your chosen career path. Your time with us will be tailored to your needs to ensure you gain the best possible success on your course and seeking your career.


Our 'One Stop' Courses- Heading you in the right direction for a sustainable career.