Working in either the Travel or Airline Industry there are a number of professional systems used to create a efficient and effective process with both cusotmers and passengers. These systems are used all over the world by leading industry Travel and Airline organisations.
This 70-hour course is designed for those that would like an introduction to the industry, related continued professional development or additional training for further knowledge on systems used in the industry.
The course is covers the following for knowledge related to the Travel Industry covering Worldwide geography, Airport and Airline Codes, Types of travel, commercial airlines, hotels plus much more...
Airlines Reservations Module 1
Lesson 1-1 — Introduction, Sign In and Out, Work Areas Lesson 2 — Encode and Decode Lesson 3 — Introduction to the Passenger Name Record Lesson 4 — Passenger Name Record (PNR) Redisplay, Displaying PNR SubFields Lesson 5 — Timetables, Flight Details Lesson 6 — Flight Availability, Return Availability, Schedules information Lesson 7 — Booking Seats from Availability Lesson 8 — Name Elements, Contact Elements Lesson 9 — Ticketing Element, Received-From Element Lesson 10 — Creating and Ending a complete Passenger Name Record Lesson 11 — Cancel and Changing Mandatory Passenger Name Record Elements Lesson 12 — Mailing Address and Billing Address Elements Lesson 13 — General Remark and OSI Elements Lesson 14 — SSR Elements, Passenger Information Elements, Frequent Flyer Elements Lesson 15 — Cancel and Changing Optional PNR Elements Lesson 16 — Advance Seating Requests Lesson 17 — Seat Maps Lesson 18 — Request Specific Seats, Specific Seat Wish, Modify Lesson 19 — Calculator and Currency Functions, Minimum Connect Times Lesson 20 — Help system Reservation 1 - Exam Final Assessment Exam on Emulator
The Fares and Ticketing Lesson 1 — Basic Fare displays, carrier specific fares Lesson 2 — Fare displays for specific dates Lesson 3 — Additional fare display options Lesson 4 — Fare display follow up entries Lesson 5 — Fare notes Lesson 6 — Itinerary Pricing Lesson 7 — Best Buy Pricing Lesson 8 — Stored Itinerary Pricing Lesson 9 — Pricing Options Lesson 10 — PNR Fare Elements Lesson 11 — Ticketing Lesson 12 — Issuing Electronic Miscellaneous Documents Lesson 13 — Ticket Exchange and Refund Lesson 14 — Ancillary Services Lesson 15 — Associated Electronic Miscellaneous Documents (EMD-A) Lesson 6 — Standalone Electronic Miscellaneous Document (EMD-S)
Fares and Ticketing - Final Exam Emulator
Lesson 1 — Hotel Location Lists
Lesson 2 — Display Multi-Property Hotel Availability
Lesson 3 — Display and Book from Single Property Hotel Availability
Lesson 4 — Direct Hotel Availability Entries
Lesson 5 — Hotel Display Options
Lesson 6 — Hotel Points of Reference
Lesson 7 — Hotel Features Entries
Lesson 8 — Hotel Sell Options and Chain-Specific Help Pages
Lesson 9 — Booking a Hotel Directly and from a Location List
Lesson 10 — Change, Add to, Delete from, and Cancel Hotel Segments
Car Hire Reservations
Lesson 1 — Car Location Lists
Lesson 2 — Display and Book from Multi-Company Car Availability
Lesson 3 — Display and Book from Single-Company Car Availability
Lesson 4 — Direct Car Availability Entries
Lesson 5 — Car Availability Options
Lesson 6 — Car Sell Options and Direct Car Sell
Lesson 7 — Car Segment Modify Entries
Lesson 8 — Car Rate Features, Car Terms, Car Policy
Assessments & Practice
There are Quizzes at the end of each assessment learnt. This computerised reservation training course - includes a personal log in to sign on and sign off the Galileo emulator reservation system to gain access and start training.
The course includes:
An agent sign on and sign off login
70 hours allocated time to complete your course within 6 months access to your account and practice outside of your course
Lessons and Drills (Quizzes)
Student Workbook to enhance, reinforce and practice your training
Final assessment on the entire course
An official industry worldwide recognised Certificate of Global Distribution System Training from Viasinc.
Support & guidance throughout your course
You will receive 2 certificates:
Computerised Reservations System - either Galileo, Amadeus, Worldspan or Sabre from Viasinic covering Airline, Hotel and Car Hire Reservations
Exodus Travel Training and Recruitment Certificate
What a great way of gaining the right qualifications to start your career and gain a wealth of knowledge, industry terminology and skills ready for a career in travel operations. You will also receive notification of units studied, which is useful for employers to identified what was actually covered on the course, skills and competences.
Our 'One Stop Courses' - Heading you in the right direction for a sustainable career.