Reservations and Ticketing agent Career - Silver Level

Introduction 

Why not consider a career in Airline Reservations and Ticketing working at the airport.  Ever wonder where and how customer tickets are affected by flight disruptions and where to go when there are changes to a flight ticket. Well, there is a dedicated airport ticket desk available to passengers to speak to a specialised agent that is able to assist with flight reservations process payments for excess baggage, last minute grades and allocating passengers onto new flights.   

Many well established airlines ask for reservations, fares and ticketing knowledge.  This is way our courses are designed to accommodate you with this knowledge.   

The Reservations and Ticketing agent  Silver Level course provides you with of knowledge and training linking to this career path.  The course is split into five parts and covers all aspects related to this role.  This course is made up of a mixture of study methods both e-learning materials and professional online industry training. You will studying the following modules;

Part 1: For Airfares Level 1, you will learner how to search, find and select the correct fare for different passenger scenarios, familiarise with airline geography, construct passenger fares, discover airport city codes for numerous destinations around the world, the baggage allowance systems available to passengers and much more.  Part  1 provides you with solid understanding for Fares and Ticketing a great starting point. 

Part 2: Airfares Level 2, Fares and ticketing  Level 2, is somewhat requested by a few working for business travel management companies. The Advance level of Airline Airfares and Ticketing.  You will gain in- depth knowledge with the skills required to complete complex ticketing,  fare constructions, and calculating mileage charts for complex itineraries. 

Part 3: Airline Reservations - Amadeus , You will also explore one of the most important aspect to Airline Reservations Passenger Name Records (PNRs) and Special Service Request (SSR) to request a specific service from the Airline in order to meet the Passengers needs such as meals, wheelchair assistance, frequent flyer and much more requests. You will also experience Other Service Information (OSI) to inform the Airline of Very Important Person (VIP) or Commercial Important Person (CIP) passengers will be boarding the Airline.

Part 4: Airport Customer Service Operations, The Airport Customer Service Agent (CSA) Course provides you with the knowledge and practical skills for working in the airport environment.   You learn the role of Airport Customer Service Agent step by step and cover all aspects from when the passenger walk inside the airport and approaches the check in desk to issuing of the boarding pass.  The course is broken-down into 18 chapters the Customer Service element and the actual role of the Passenger Service Agent, which is much more practical.  This course covers a number of elements that will enhance your opportunities  of employment  within the aviation industry.

Part 5: Airport Departure Control System Altea (DCS) - Amadeus, The Altea DCS is used by over 30 well-established scheduled airlines across the world and in many cases is one the requirements to  employment is to have knowledge or experience of the Altea DCS system.  This course gives practical hands-on experience  to equip the skills needed for this great career.  It entails the Fundamental  of Airline or Ground Handlers knowledge to process passengers at the Airport Check in Desk such as  checking in passengers, issuing boarding passes, baggage tags, assign seating, service request for passenger and much more...

On the Airport Customer Service - Ultimate Level course you will study the following modules:

Part 1: Fares and Ticketing Level 1…

You will gain the following competences and knowledge of:

• Identify parts of a passenger’s journey
• Identify cities and counties related to IATA areas & sub-areas
• Identify global indicators for passenger routings
• Encode and Decode Airports/Cities, Airline,
• Select quotation of specific passenger routes and select the best fares
• Construct convent and round the worldwide currencies using rates of exchange
• Construct and price one way, return and circle trip routes using normal fares
• Calculate Extra Mileage Surcharge for passenger journeys
• Interpret data entries on electronic tickets documentation
• Interpret Automated Ticket Boarding Passes AND
• Interpret Electronic Miscellaneous Documents (EMD)
• Identify applicable taxes, fees and charges for specific passenger journeys
• Calculate child and infant fares.
• Knowledge of currency regulations linked to fares
• Interpret Ticketing fare rules
• Mock papers and final examination.

Par 2: Fares and Ticketing - Level 2…You will gain the following competences and knowledge of...

• Construct fares for journeys that include more than one class
• Construct fares for journeys that are via a city which has a higher fare
• Construct fares for journeys that include visiting the same city more than once
• Construct Special Fares using the mileage system
• Calculate backhaul and circle trip minimum checks
• Construct fares using various breakpoints
• Examine airfare terms and definitions.

Part 3 - The Airline Reservations...Course Includes...

Airlines Reservations 

• Introduction, Sign In and Out, Work Areas
• Encode and Decode
• Introduction to the Passenger Name Record (PNR)
• PNR Redisplay, Displaying PNR SubFields
• Timetables Display, return Timetable Displays
• Flight Availability, Return Availability, Schedules information
• Booking Seats from Availability
• Elements, Contact Elements
• Ticketing Element, Received-From Element
• Creating and Ending a complete PNR
• Cancel and Changing Mandatory PNR Elements
• Mailing Address and Billing Address Elements
• General Remark and OSI Elements
• SSR Elements, Passenger Information Elements, Frequent Flyer Elements
• Cancel and Changing Optional PNR Elements
• Advance Seating Requests
• Seat Maps
• Request Specific Seats, Specific Seat Wish, Modify
• Calculator and Currency Functions, Minimum Connect Times
• Help system
• Reservation 1 - Exam Final Assessment Exam on  Emulator
• Advanced Availability Entries
• Direct Sell, Waitlist, Open/ARNK/Passive Segments
• PNR Claim
• Split PNR
• Non-Homogeneous PNRs

Part 4: Airport Customer Service Operations

This course covers 18 modules from the role of a Airport Customer Service Agent to the recruitment process when apply for jobs roles.  You will be studying the following modules:

• Module 1 - Course Introduction
• Module 2 - The Airport Customer Service Role
• Module 3 - The Airport Environment
• Module 4 - Airport Customer Service
• Module 5 - Aviation Encoding and Decoding
• Module 6 - Aviation Terminology
• Module 7 - Aviation Geography
• Module 8 - Airline Characteristics
• Module 9 - Ticketing Coding Information
• Module 10 - The Baggage Process
• Module 11 - Check in Process Scenario
• Module 12 - The Boarding Process
• Module 13 - The Arrival Process
• Module 14 - Specific Needs Passengers
• Modules 15 - Passenger Announcements
• Module 16 - Recruitment Process 1
• Module 17 - Recruitment Process 2
• Module 18 - Aviation Recruitment Assessments

Part  5: Airport Departure Control System Altea (DCS)

• Lesson 1 - 24-Hour Clock
• Lesson 2 - Time Zones
• Lessons 3/4 - Airport and City Codes
• Lesson 5 - Major Worldwide Airports
• Lesson 6 - Commercial Airlines
• Lesson 7 - Aircraft Manufacturers
• Lesson 8 - Aircraft Types
• Lesson 9 - Airline Hubs
• Lesson 10 - Major Airport Codes
• Lesson 11 - Customer Management
• Lesson 12 - Customer Management  - Check-in
• Lesson 13 - Customer Management  - Single Check-in
• Lesson 14 - Customer Management  - Multi-Passenger Check-in
• Lesson 15 - Customer Management  - Cancel Check-in
• Lesson 16 - Customer Management  - Group Check-in
• Lesson 17 - Customer Management  - Seating
• Lesson 18 - Customer Management  - Seating Maps
• Lesson 19  - Customer Management  - Passenger Data
• Lesson 20 - Customer Management - Service Requests
• Lesson 21 - Customer Management  - Frequent Flyer Data
• Lesson 22 - Customer Management  - Customer Comments
• Lesson 23 - Customer Management  - Infant Passengers
• Lesson 24 - Customer Management - E-Tickets
• Lesson 25 - Customer Management - Creating Bookings
• Final Exam on Amadeus Emulator

Freeform on Amadeus Altea DCS Emulator

The course includes…

• An agent sign on and sign off login
• 75 hours of hand-on interactive time on simulated systems allocated time to complete your course within 6 months
• 6 months access to  your account and practice outside of your course (GDS Training)
• E-learning course materials while on the go
• Lessons and Drills (Quizzes) with immediate feedback on interactive training
• Final assessment on each GDS training
• An official industry worldwide recognised Certificate of Global Distribution System Training from Viasinc.
• Air Appendix Resource Pack
• Dedicated tutor with continuous support & guidance throughout your course.

You will receive 6 certificates:

• Fares and Ticketing Level 1 Professional
• Fares and Ticketing Level 2 Professional
• Airport Customer Service Operations
• GDS Airline Reservations - Amadeus
• GDS Airport Check in System Amadeus Altea Departure Control Systems (DCS) - Amadeus 
• Airport Customer Service Operations
• Exodus Travel Training and Recruitment Certificate Notification

At Exodus Travel Careers & Training we treat each student as an individual by ensuring that all receive the assistance required while on the course. We will keep in contact with you on a regular basis to find out how you are getting on with the course even if you do not contact us. We also assist in finding employment with your career interest and provide you expert knowledge of what major organisations are look for in your chosen career path. Your time with us will be tailored to your needs to ensure you gain the best possible success on your course and seeking your career.