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Welcome to our 'One Stop Course' - TRAVEL AGENCY OPERATIONS 

    Course Information

    This course give you the opportunity to develop the understanding and knowledge at a professional level of the Travel industry for those who would like to work travel operations.   This course is an introduction of the industry and gives you scopes of all the elements required. This course provide a comprehensive introduction to practical skills required in  flights, hotels and car hire information straight through to identify travel destinations and worldwide airports gain skills on airline geography.   This course will provide you with the awareness  and is a solid introduction to become a professional for many careers in the industry.

    This course is split into four parts starting with Part 1, Travel Agency Operations learning the role of a travel agent and key knowledge of travel products and services. 

    Part 2 Learning valuable information related to  travel terminology used in the industry, which is useful for any career path in Travel and Aviation.

    Part 3 Industry professional course fares and ticketing This course give you the opportunity to develop the understanding and knowledge of dealing with Air travel  and passenger  itineraries stopping at various Destinations for a number of nights.

    Part 4 Now,  you have gained the industry knowledge, this will be applied on professional Travel and Airline System used in the industry for reservations.  You will gain hands-on practical experience on the simulated system. 


    On the Travel Agency Operations Course, you will gain the following competences and knowledge of:

    The Travel Agency Operations entails underpinning skills to  understand how the industry works.   You will gain the following competences and knowledge of holiday destinations and travel industry skills needed to work for major luxury operators. This course is designed for candidates to achieve the right skill-set to succeed in this career and have a long term future within various travel sectors. We first start with the minimum requirements to empower candidates to apply for careers with established organisations. 

    Part 1 - Travel Operations 

    This course provides you with in the following:

    Lesson 1 - The role of Travel Agents

    Lesson 2 - Types of Travel Agents

    Lesson 3 - Purpose of Travel

    Lesson 4 - Travel Agents Office Procedures

    Lesson 5 - Travel Products and Services

    Lesson 6 - Selling skills

    Lesson 7 - Travel Fundamentals 

    Lesson 8 -  Sources of Information

    Lesson 8 - A Career as a Travel Agent.

    Part 2 - Travel Industry Fundamentals

    Lesson 1 - Time Zones

    Lesson 2 -  Airport and City Codes 

    Lesson 3 - Leisure Travel

    Lesson 4 - Business Travel

    Lesson 5 - Other types of Travel

    Lesson 6 -  Worldwide Airport

    Lesson 7 - Commercial Airlines

    Lesson 8 -  Hotel Companies

    Lesson 9 - Car Companies

    Lesson 10 -  Rail Companies

    Lesson 11-  Aircraft manufacturers

    Lesson 12 -  Aircraft types

        For a career that is sustainable and would like to work for some of the most long standing Travel Agencies, Specialist Retail Travel or Tour Operators and the Business Travel companies,  Airline Fares & Ticketing is the course for you.  You will learner how to search, find and select the correct fare for different passenger scenarios, familiarise with Airline Geography, discover Airport City Codes for numerous Destinations around the World, the baggage allowance systems available to passengers and much more.  

        Part 3 - Fares and Ticketing Level 1 Professional

        You will gain the following competences and knowledge of:

        • Passenger Itinerary
        • Encode and Decode Airports/Cities, Airline
        • Encode  and Decode Country and Currency Codes
        • IATA Areas and Sub-Areas
        • Fare Basis Codes
        • Global Indicators for Passenger Routings
        • Interpret Fare Rules
        • Fare Quotation for Specific Passenger Routings
        • Best Special Fares for Passengers
        • Worldwide Currencies using Rates of Exchange
        • Normal Fares for One Way, Return and Circle Trip Routes using
        • Construct  Complex Passenger Fares
        • Data Entries on Electronic Tickets
        • Applicable Taxes, Fees and Charges for specific
        • Passenger Journeys
        • Baggage Allowance for the Passenger’s Journey
        • Calculate Child and Infant Fares
        • Electronic ticket Information
        • Automated Ticket and Boarding Passes
        • Multiple Purpose Documents 

        This worldwide recognised qualification and GDS training system is  required by many Travel Agencies or Tour Operators leading employers and available in Amadeus, Galileo or Sabre GDS systems.  Your course will give you hands-on practical experience on the  following aspects:

        Part 4 - Travel and Airline Reservations

        This course provides you with hands-on practice in the following:

        Lesson 1— Introduction, Sign In and Out

        Lesson 2 — Encode and Decode

        Lesson 3 - Timetable Display & Return Timetable

        Lesson 4 - Flight Availability  and Returns

        Lesson 4 - Schedule Displays

        Lesson 5 - Book Flights from Availability

        Lesson 6 - Priority Waitlist from Availability

        Lesson 7 - Passenger Name Record Review

        Lesson 8 - Similar Passenger Name Record List

        Lesson 9 - Passenger Name Record Elements

        Lesson 10 - Create & Complete Passenger Name Record

        Lesson 11- Passenger Name Record with Multiple Passengers

        Lesson 12 - Passenger Name Record with Remarks or Other Service Info

        Lesson 13- Passenger Name Record with Special Service Requests

        Lesson 14 - Passenger Name Record with Frequent Flyer

        Lesson 15 -Passenger Name Record with Seating Messages

        Lesson 16 - Passenger Name Record Creation Forms of Payment

        Lesson 17 - Passenger Name Record Creation OSI Messages

        Lesson 18 - Passenger Name Record Creation Service Request Messages

        Lesson 19 - Passenger Name Record Security Information

        Lesson 20 - Passenger Name Record Addresses

        Lesson 21 - Seat Maps

        Lesson 22- Assign Specific Seat Maps

        Lesson 23 - Seat Assigned by Preference

        Lesson 24 - Itinerary Modification - Cancel Segments

        Lesson 25 - Itinerary Modification - Rebook Segments

        Lesson 26 - Itinerary Modification - Rebook for New Bookings Codes

        Lesson 27 - Passenger Name Record Cancelling Elements

        Lesson 28 - Passenger Name Record Changing Elements

        Lesson 29 - Availability Access Types

        Lesson 30 - Building Connections and Minimum Connections Times

        Lesson 31 - Fare Display Overview

        Lesson 32 - Multi-Airline Fare Displays

        Lesson 33 - Carrier Specific Fare Displays

        Lesson 34 - Introduction to Fare Notes

        Lesson 35 - Itinerary Pricing

        Lesson 36 - Itinerary Best Buy

        Lesson 37 - Introduction to Ticketing

        Lesson 38 - Queues count & Placement

        Lesson 39 - Queues Access

        Lesson 40 - References & Sources

        Lesson 41 — Amadeus Hotels System Overview, Encode and Decode Hotels

        Lesson 42 — Hotel Location Lists

        Lesson 43 — Multi-Property Hotel Availability

        Lesson 44 — Single-Property Hotel Availability and Hotel Reservations

        Lesson 45 — Hotel Features and Hotel Pricing

        Lesson 46 — Hotel Booking Qualifiers

        Lesson 47 — Encode/Decode Cars, Vehicle Type Codes

        Lesson 48 — Car Location Lists

        Lesson 49— Multi-Company Car Availability and Rental Car Reservations

        Lesson 50— Single-Company Car Availability and Rental Car Reservations

        Lesson 51 — Single-Company Car Availability from Multi-Company Availability

        Lesson 52 — Direct Car Availability

        Lesson 53— Car Availability Options

        Lesson 54 — Car Rate Features and Car Terms

        Lesson 55 — Rental Car Policies 

        Course includes:

        Air Appendix Resource Pack  

        You will receive 4 Certificates:

        • Travel Agency Operations
        • Travel Industry Fundamentals
        • Fares and Ticketing Professional - Level 1
        • GDS Travel and Airlines Reservations - either Amadeus, Galileo or Sabre
        Course includes:
        • Air Appendix Resource Pack  
        • 65 hours of hand-on interactive time on simulated systems allocated time to complete your course within 6 months
        • 6 months access to  your account and practice outside of your course
        • Lessons and Drills (Quizzes) with immediate feedback on interactive training
        • Final assessment on each GDS training 
        • An official industry worldwide recognised Certificate of Global Distribution System Training from Viasinc.
        • Dedicated tutor with continuous support & guidance throughout your course

        What a great way of gaining the right qualifications to start your career and gain a wealth of knowledge, industry terminology and skills ready for an airline career path. You will also receive notification of units studied, which is useful for employers to identified what was actually covered on the course, skills and competences.

        Our 'One Stop Courses' - Heading you in the right direction for a sustainable career.

        At Exodus Travel Careers & Training we treat each student as an individual by ensuring that all receive the assistance required while on the course. We will keep in contact with you on a regular basis to find out how you are getting on with the course even if you do not contact us. We also assist in finding employment with your career interest and provide you expert knowledge of what major organisations are look for in your chosen career path. Your time with us will be tailored to your needs to ensure you gain the best possible success on your course and seeking your career.