INTRODUCTION
As a Airport Passenger Service Agent you are expected to provide the highest standard of customer service at all times and portray the airline's image at all times. This course is for candidates that wish to elevate their career or are considering to equip their skills-set to meet the needs of well-established airlines in order to ensure that the candidate goes above and beyond customer satisfaction.
The Advance Airport Passenger Service Agent course identifies with the different functions and duties in an advance role. This includes familiarising with issuing tickets, issuing excess baggage charges, service requests for passengers, passenger seating allocation and much more... You will gain knowledge and training of the role of a check-agent, training on Airport Check in System and awareness of the Airline Fares and Ticketing.
You will be trained on 2 GDS Amadeus Training Systems. This course is split into three parts with the following area:
Part 1: Airport Customer Service Operations
The Airport Customer Service Agent (CSA) Course provides you with the knowledge and practical skills for working in the airport environment. You learn the role of Airport Customer Service Agent step by step and cover all aspects from when the passenger walk inside the airport and approaches the check in desk to issuing of the boarding pass. The course is broken-down into 18 chapters the Customer Service element and the actual role of the Passenger Service Agent, which is much more practical. This course covers a number of elements that will enhance your opportunities of employment within the aviation industry.
For the different part you will explore the following modules and gain skills in Airline Reservation, Ticketing and Airport Check-in Departure Control.
Part 2: Airport Departure Control System Altea (DCS) - GDS Amadeus
The Altea DCS is used by over 30 well-established scheduled airlines across the world and in many cases is one the requirements to employment is to have knowledge or experience of the Altea DCS system. This course gives practical hands-on experience to equip the skills needed for this great career. It entails the Fundamental of Airline or Ground Handlers knowledge to process passengers at the Airport Check in Desk such as checking in passengers, issuing boarding passes, baggage tags, assign seating, service request for passenger and much more...
Part 3: ares, Ticketing and pricing - GDA Amadeus
Fares, Pricing, Ticketing, and Electronic Miscellaneous Document. The GDS training course provides the knowledge to learn Airlines Fares, Availability, Fare Rules, Airline Pricing and lastly Miscellaneous Document.
On the Travel Agency Operations Course, you will gain the following competences and knowledge of:
Part 1: Airport Customer Service Operations
This course covers 18 modules from the role of a Airport Customer Service Agent to the recruitment process when apply for jobs roles. You will be studying the following modules:
- Module 1 - Course Introduction
- Module 2 - The Airport Customer Service Role
- Module 3 - The Airport Environment
- Module 4 - Airport Customer Service
- Module 5 - Aviation Encoding and Decoding
- Module 6 - Aviation Terminology
- Module 7 - Aviation Geography
- Module 8 - Airline Characteristics
- Module 9 - Ticketing Coding Information
- Module 10 - The Baggage Process
- Module 11 - Check in Process Scenario
- Module 12 - The Boarding Process
- Module 13 - The Arrival Process
- Module 14 - Specific Needs Passengers
- Modules 15 - Passenger Announcements
- Module 16 - Recruitment Process 1
- Module 17 - Recruitment Process 2
- Module 18 - Aviation Recruitment Assessments
Part 2: GDS Amadeus Airport Departure Control System Altea (DCS)
- Lesson 1 - 24-Hour Clock
- Lesson 2 - Time Zones
- Lessons 3/4 - Airport and City Codes
- Lesson 5 - Major Worldwide Airports
- Lesson 6 - Commercial Airlines
- Lesson 7 - Aircraft Manufacturers
- Lesson 8 - Aircraft Types
- Lesson 9 - Airline Hubs
- Lesson 10 - Major Airport Codes
- Lesson 11 - Customer Management
- Lesson 12 - Customer Management - Check-in
- Lesson 13 - Customer Management - Single Check-in
- Lesson 14 - Customer Management - Multi-Passenger Check-in
- Lesson 15 - Customer Management - Cancel Check-in
- Lesson 16 - Customer Management - Group Check-in
- Lesson 17 - Customer Management - Seating
- Lesson 18 - Customer Management - Seating Maps
- Lesson 19 - Customer Management - Passenger Data
- Lesson 20 - Customer Management - Service Requests
- Lesson 21 - Customer Management - Frequent Flyer Data
- Lesson 22 - Customer Management - Customer Comments
- Lesson 23 - Customer Management - Infant Passengers
- Lesson 24 - Customer Management - E-Tickets
- Lesson 25 - Customer Management - Creating Bookings
Final Exam on Amadeus Emulator
Freeform on Amadeus Altea DCS Emulator
Part 3: Fares and Ticketing - GDS: Amadeus
Fares, Pricing, Ticketing, and Electronic Miscellaneous Document…course Includes...
- Lesson 1 — Basic Fare displays, carrier specific fares
- Lesson 2 — Fare displays for specific dates
- Lesson 3 — Additional fare display options
- Lesson 4 — Fare display follow up entries
- Lesson 5 — Fare notes
- Lesson 6 — Itinerary Pricing
- Lesson 7 — Best Buy Pricing
- Lesson 8 — Stored Itinerary Pricing
- Lesson 9 — Pricing Options
- Lesson 10 — PNR Fare Elements
- Lesson 11 — Ticketing
- Lesson 12 — Ticket Exchange and Refunds.
Final Examination - Amadeus Simulated Emulator
You will receive 3 certificates:
- Airport Customer Service Operations
- Industry recognised Certificate - GDS Fares and Ticketing
- Airport Check in System Amadeus Altea Departure Control Systems (DCS)
- Exodus Travel Training and Recruitment Certificate Notification of learnt topics
At Exodus Travel Careers & Training we treat each student as an individual by ensuring that all receive the assistance required while on the course. We will keep in contact with you on a regular basis to find out how you are getting on with the course even if you do not contact us. We also assist in finding employment with your career interest and provide you expert knowledge of what major organisations are look for in your chosen career path. Your time with us will be tailored to your needs to ensure you gain the best possible success on your course and seeking your career.
