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KNOW THE FUNDAMENTALS TO AIRPORT CUSTOMER SERVICE AGENT (CSA)
RECEIVE YOUR LOGIN DETAILS AND GAIN KNOWLEDGE TO THE ROLE OF A CSA
Introduction
The Airport Customer Service Agent (CSA) Course provides you with the knowledge and practical skills for working in the airport environment. You learn the role of Airport Customer Service Agent step by step and cover all aspects from when the passenger walk inside the airport and approaches the check in desk to issuing of the boarding pass. The course is broken-down into 18 chapters the Customer Service element and the actual role of the Passenger Service Agent, which is much more practical. This course covers a number of elements that will enhance your opportunities of employment within the aviation industry.
We have also now included two demonstration courses that last 2 hours each once login onto the system. This will give you the taste of the systems used at the Airport for Flight Reservations and the knowledge required to Check in Passengers. Information of demonstration (trial courses below).
The course is broken down into three areas with starting off with Airport Customer Service Operational, once completed you will have two demonstrations on GDS systems.
Part 1- Airport Customer Service Operational
The Airport Customer Service Agent (CSA) Course provides you with the knowledge and practical skills for working in the airport environment. You learn the role of Airport Customer Service Agent step by step and cover all aspects from when the passenger walk inside the airport and approaches the check in desk to issuing of the boarding pass.
Part 2 - GDS Demonstration Course Airline Reservations (2-Hours)
A system used for Airline Reservations. Your demonstration will give you a starter of some of the content of the course.
Part 3 - GDS Demonstration Course Airport Check In (2-Hours) - A system widely used to check-in passenger while at the airport. Your demonstration will give you a starter of the content.
The areas of study for the Airport Customer Service (CSA) - Bronze Level are:
Part 1: Airport Customer Service Operations - This course covers 18 modules from the role of a Airport Customer Service Agent to the recruitment process when apply for jobs roles. You will be studying the following modules:
- Module 1 - Course Introduction
- Module 2 - The Airport Customer Service Role
- Module 3 - The Airport Environment
- Module 4 - Airport Customer Service
- Module 5 - Aviation Encoding and Decoding
- Module 6 - Aviation Terminology
- Module 7 - Aviation Geography
- Module 8 - Airline Characteristics
- Module 9 - Ticketing Coding Information
- Module 10 - The Baggage Process
- Module 11 - Check in Process Scenario
- Module 12 - The Boarding Process
- Module 13 - The Arrival Process
- Module 14 - Specific Needs Passengers
- Modules 15 - Passenger Announcements
- Module 16 - Recruitment Process 1
- Module 17 - Recruitment Process 2
- Module 18 - Aviation Recruitment Assessments
Part 2: GDS Demonstration Course Airline Reservations (2-Hour)
This course provides you with hands-on practice on the Galileo 2-hour training in the following topics inclusive of managing airline reservations:
- Systems Basics
- Aviation Timetables
- Flight Schedule and Availability
- Flight Information and more
Part 3: GDS Demonstration Course Airport Check In (2-Hour)
2-hour demonstration course for you to trial the Check-In System used at Airport by Ground Handling Companies and Airlines. Some features on the course:
- Industry standards
- Travel Service Provides
- Aircraft Types
- Aircraft manufacturers
- Airline Geography and more
On Completion...
Once you have completed your course, you will receive a Certificate and Notification of Topics Learnt on the Airport Customer Service , demonstrating to employers your knowledge and skills attained ready for employment within the industry.
How much time do I need to complete the course?
The course is expected to take 34 hours to complete. The minimum expected study time invested by a student is 2 hours per week and complete in 17 weeks. You could also commit to 1 hours each week giving you 12 months to complete your course. However, this is a guideline and the course can work around your own commitments with you and your tutor you are able to design your own schedule to suit your needs.
The course includes:
- Air Appendix Manual
- 30 Hours of Airport Customer Service Operations - Online
- Tutor support & guidance throughout your course
Career Paths...
The Airport Customer Service Professional course can provide candidates with a wealth of career options with the examples of the following areas:
- Airport Customer Service Agent (CSA)
- Airport Information Desk
- Passenger Service Assistance
- Passenger Ambassador
- Customer Service Host
- Meet & Greet Assistant
- Arrival and Transfer Assistant
- Passenger Service Agent Reduce Mobility Assistant
Your course includes Course Materials, Personal Tutor Support & Guidance, and Certification.
Post Completion...
At Exodus Travel Training & Recruitment our courses are are the requirements of the industry and to meet the needs for well established airlines to ensure proficiency and high levels of competence at the start of your career. You will be able to enhance your opportunities of employment with the technical knowledge and practical skills learnt on this course and gain a foothold within the industry of your choice.
