WINTER SALE 25% OFF - Use Code: WINTER23 -  Airport Customer Service Agent (CSA) - Bronze Level Course
WINTER SALE 25% OFF - Use Code: WINTER23 -  Airport Customer Service Agent (CSA) - Bronze Level Course

WINTER SALE 25% OFF - Use Code: WINTER23 - Airport Customer Service Agent (CSA) - Bronze Level Course

Regular price £97.00 Sale



Our Airport Customer Service Course provides the skills, knowledge and check in procedures. You will learn the role and duties of a Customer Service Agent (CSA), this course will enhance your opportunities when applying for employment.


The Airport Customer Service Agent (CSA) Course provides you with the knowledge and practical skills for working in the airport environment.   You learn the role of Airport Customer Service Agent step by step and cover all aspects from when the passenger walk inside the airport and approaches the check in desk to issuing of the boarding pass.  The course is broken-down into 18 chapters the Customer Service element and the actual role of the Passenger Service Agent, which is much more practical.  This course covers a number of elements that will enhance your opportunities  of employment  within the aviation industry. 


Course Modules 

This course covers 18 modules from the role of a Airport Customer Service Agent to the recruitment process when apply for jobs roles.  You will be studying the following modules:

Module 1 - Course Introduction 

Module 2 - The Airport Customer Service Role 

Module 3 - The Airport Environment

Module 4 - Airport Customer Service 

Module 5 - Aviation Encoding and Decoding  

Module 6 - Aviation Terminology 

Module 7 - Aviation Geography 

Module 8 - Airline Characteristics 

Module 9 - Ticketing Coding Information 

Module 10 - The Baggage Process 

Module 11 - Check in Process Scenario 

Module 12 - The Boarding Process 

Module 13 - The Arrival Process 

Module 14 - Specific Needs Passengers 

Modules 15 - Passenger Announcements 

Module 16 - Recruitment Process 1 

Module 17 - Recruitment Process 2 

Module 18 - Aviation Recruitment Assessments 


On Completion... 

Once you have completed your course, you will receive a Certificate and Notification of Topics Learnt, demonstrating to employers your knowledge  and skills attained ready for employment within the industry. 


Career Paths... 

The Airport Customer Service Professional  course can provide candidates with a wealth of career options with the examples of the following areas:

  • Airport Customer Service Agent (CSA)
  • Airport Information Desk 
  • Passenger Service Assistance
  • Passenger Ambassador
  • Customer Service Host
  • Meet & Greet Assistant
  • Arrival and Transfer Assistant
  • Passenger Service Agent Reduce Mobility Assistant  

Your course includes Course Materials, Personal Tutor Support & Guidance, and Certification.  


Post Completion...

At Exodus Travel Training & Recruitment our courses are  are the requirements of the industry and to meet the needs for well established airlines to ensure proficiency and high levels of competence at the start of your career. You will be able to enhance your opportunities of employment with the technical knowledge  and practical skills learnt on this course and gain a foothold within the industry of your choice.