KNOW THE FUNDAMENTALS TO AIRPORT CUSTOMER SERVICE AGENT (CSA)
RECEIVE YOUR LOGIN DETAILS AND GAIN KNOWLEDGE TO THE ROLE OF A CSA
Our Airport Customer Service Course provides the skills, knowledge and check in procedures. You will learn the role and duties of a Customer Service Agent (CSA), this course will enhance your opportunities when applying for employment.
INTRODUCTION
The Airport Customer Service Agent (CSA) Course provides you with the knowledge and practical skills for working in the airport environment. You learn the role of Airport Customer Service Agent step by step and cover all aspects from when the passenger walk inside the airport and approaches the check in desk to issuing of the boarding pass. The course is broken-down into 18 chapters the Customer Service element and the actual role of the Passenger Service Agent, which is much more practical. This course covers a number of elements that will enhance your opportunities of employment within the aviation industry.
We have also now included two demonstration courses that last 2 hours each once login onto the system. This will give you the taste of the systems used at the Airport for Flight Reservations and the knowledge required to Check in Passengers. Information of demonstration (trial courses below).
Course Modules
This course covers 18 modules from the role of a Airport Customer Service Agent to the recruitment process when apply for jobs roles. You will be studying the following modules:
Module 1 - Course Introduction
Module 2 - The Airport Customer Service Role
Module 3 - The Airport Environment
Module 4 - Airport Customer Service
Module 5 - Aviation Encoding and Decoding
Module 6 - Aviation Terminology
Module 7 - Aviation Geography
Module 8 - Airline Characteristics
Module 9 - Ticketing Coding Information
Module 10 - The Baggage Process
Module 11 - Check in Process Scenario
Module 12 - The Boarding Process
Module 13 - The Arrival Process
Module 14 - Specific Needs Passengers
Modules 15 - Passenger Announcements
Module 16 - Recruitment Process 1
Module 17 - Recruitment Process 2
Module 18 - Aviation Recruitment Assessments
You will gain the following proficiencies and competences of...
- Identify cities and counties related to IATA areas and Sub-areas
- Familiarise with airline coding and decoding
- Acknowledge passenger routings and worldwide geography
- Interpret data entries on electronic tickets
- Familiarise with Passenger special request codes
- Familiarise with Airline carriers coding and decoding
- Identify and interpret airline fare structures
- Identify baggage allowance coding
- Identify airline excess baggage charges
- Checking and interpreting airline fare availability and much more....
2-Hour GDS Demonstration Course Airline Reservations
This course provides you with hands-on practice on the Galileo 2-hour training in the following topics inclusive of managing airline reservations:
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Systems Basics
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Aviation Timetables
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Flight Schedule and Availability
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Flight Information and more
2-Hour GDS Demonstration Course Airport Check In
2 hours demonstration course for students wishes to trial the Check-In System used at Airport by Ground Handling Companies and Airlines. Some features on the course:
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Industry standards
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Travel Service Provides
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Aircraft Types
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Aircraft manufacturers
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Airline Geography and more
On Completion...
Once you have completed your course, you will receive a Certificate and Notification of Topics Learnt on the Airport Customer Service , demonstrating to employers your knowledge and skills attained ready for employment within the industry.
Career Paths...
The Airport Customer Service Professional course can provide candidates with a wealth of career options with the examples of the following areas:
- Airport Customer Service Agent (CSA)
- Airport Information Desk
- Passenger Service Assistance
- Passenger Ambassador
- Customer Service Host
- Meet & Greet Assistant
- Arrival and Transfer Assistant
- Passenger Service Agent Reduce Mobility Assistant
Your course includes Course Materials, Personal Tutor Support & Guidance, and Certification.
Post Completion...
At Exodus Travel Training & Recruitment our courses are are the requirements of the industry and to meet the needs for well established airlines to ensure proficiency and high levels of competence at the start of your career. You will be able to enhance your opportunities of employment with the technical knowledge and practical skills learnt on this course and gain a foothold within the industry of your choice.
