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Amadeus GDS Training

AMADEUS AIRPORT CUSTOMER SERVICE AGENT CHECK IN SYSTEM - ALTEA DCS -Intermediate-Level

Regular price $294.00 Sale

Travel Training Courses - Airline Customer Service Agent Career

Do you want a job at the Airport? Would like to work at Airport Check-In? Would you like to work as a Airline Customer Service Agent? 

Do  you want to learn a Check In System used in across the worldwide Airports and by Airlines. Welcome to Amadeus Airport Departure Control Check-in System. This is a professional course that can be studied in the from the comfort of your own home, no matter where you are in the world you live.  After completion you will not only receive practical online training and a recognised certificate after completion. 

The ultimate course for those seeking a career as a Airport Customer Service (Passenger Service) Agent (PSA) or Customer Service Agent (CSA).

The Altea DCS is used by over 30 well-established scheduled airlines across the world and in many cases is one the requirements to  employment is to have knowledge or experience of the Altea DCS system.  

This course gives practical hands-on experience  to equip the skills needed for this great career.  It entails the Fundamental  of Airline or Ground Handlers knowledge to process passengers at the Airport Check in Desk such as  checking in passengers, issuing boarding passes, baggage tags, assign seating, service request for passenger and much more... 

This is an excellent course with plenty of Interaction, Simulation, and Scenario-Based Instruction giving you the confidence, knowledge, hands-on experience and familiarity of the Altea DCS system with a solid career path within Aviation. 

The Airport Check in System Amadeus Altea Departure Control Systems (DCS) used by many Airlines and Ground Handlers.   

This course provides you with hands-on practice in the following on the Airport Customer Management Check-In System: 

Course modules

1. Industry standards

Lesson 1 - 24-Hour Clock

Lesson 2 - Time Zones

Lessons 3/4 - Airport and City Codes

Lesson 5 - Major Worldwide Airports

Lesson 6 - Commercial Airlines

Lesson 7 - Aircraft Manufacturers

Lesson 8 - Aircraft Types

Lesson 9 - Airline Hubs

Lesson 10 - Major Airport Codes


2. Introduction to DCS and GDS Systems

Lesson 11 - Introduction to DCS

Lesson 12 - Introduction to GDS


3. Customer Management Airport Check-In

Lessons 13-16 - Introduction to DCS Customer Management

Lesson 17 - Customer Management - Passenger Identification

Lesson 18 - Single Passenger Check-In

Lesson 19 - Multi-Passenger Check-In

Lesson 20 - Advance Check-In Options

Lesson 21- Cancel Check-In

Lesson 22 - Group Check-In

Lesson 23 - Allocated Seating

Lesson 24 - Modify Seating

Lesson 25 -  Neutral Seat Maps

Lesson 26 - Customer Product Records

Lesson 27 - Customer Links and History

Lesson 28 - Reservation  App

Lesson 29 - Service Requests

Lesson 30 - FQTV Data

Lesson 31 - Customer Comments

Lesson 32 - Infant Passengers

Lesson 33 - E-Tickets and Updates

Lesson 34 - Create Bookings


Final Exam on Amadeus Emulator

Freeform on Amadeus Altea DCS Emulator


This course cover the functions Interactivity, Simulation, and Scenario-Based Instruction Emulator System course give you the competence to check in passengers, seating arrangements, passenger data,  passenger itinerary updates in the format of Lessons, Quiz and Drills.  You will be competent in the following areas.

Assessment and Practice

This course is 100% practical and hands-on.  Each lesson consist of detailed instruction which are provided and there are Quizzes at the end of each assessment learnt.  This computerised reservation training course - Amadeus Altea Check In Departure Control System include a personal login to sign on/off to the Amadeus Altea emulator system to gain access and start training. 

 

How much time do I need to complete the course?

The course is expected to take 45 hours to complete. 

We believe that eight weeks of full system access should be enough time to use the system to complete all the modules and have a enough time to practice.  The minimum expected study time invested by a student is 4 hours per week.  You can decide when or how long you want to study - the system is available to you 6 months from your first day of login. 

The course includes...

  • An agent sign on and sign off login
  • 45 hours allocated time to complete your course within 6 months
  • 6 months access to access your account and practice outside of your course
  • 20 Lessons and Drills (Quizzes) with immediate feedback 
  • Plenty of additional scenario-base practice 
  • Final assessment on the entire course
  • Assigned a dedicated tutor to support you throughout your course 

 

On completion...

An official industry worldwide recognised Certificate of Global Distribution System Training from Viasinc.  This is a professional certification recognised by the Travel and Aviation industry. 

Once you have completed your course, you will receive 'Two Certificates', one for each course and Unitised Certificate illustrating to employers your knowledge and skills attained ready for employment within the industry.

Please note: You will also receive a 45 page 'Air Travel Appendix' inclusive of:

  • Worldwide Airline coding and decoding
  • Worldwide three letter codes coding and decoding
  • Aircraft codes
  • Country state codes
  • Baggage allowance codes
  • Abbreviations and Definitions used in the airline industry.


Career paths leading to...

The Airport Customer Service Professional  course can provide candidates with a wealth of career options with the examples of the following areas:

  • Check-in Agent
  • Passenger Service Agent 
  • Airport Customer Service Agent 
  • Departure Gate Agent 

Your course includes Course Materials, Personal Tutor Support & Guidance, and Certification.  

 

Our courses are the requirements of the industry and to meet the needs for well established airlines to ensure proficiency and high levels of competence at the start of your career. You will be able to gain employment with the technical knowledge and skills learnt on this course and gain a foothold within the industry of your choice.  


WELCOME TO THE WORLD OF PROFESSIONALISM FOR PROSPECTIVE  EMPLOYEES FOR THE AIRPORT AND AIRLINE INDUSTRY.