Airport Customer Service
Airport Jobs
Airline Check In Jobs
Online Airport  Training
Travel and Tourism Courses
Airline Customer Service Agent


Regular price £227.00 Sale

Travel Training Courses - Airline Customer Service Agent Career

Do you want a job at the Airport? Would like to work at Airport Check-In? Would you like to work as a Airline Customer Service Agent? 

Do  you want to learn a Check In System used in across the worldwide Airports and by Airlines. Welcome to Amadeus Airport Departure Control Check-in System. This is a professional course that can be studied in the from the comfort of your own home, no matter where you are in the world you live.  After completion you will not only receive practical online training and a recognised certificate after completion. 

The ultimate course for those seeking a career as a Airport Customer Service (Passenger Service) Agent (PSA) or Customer Service Agent (CSA).

The Altea DCS is used by over 30 well-established scheduled airlines across the world and in many cases is one the requirements to  employment is to have knowledge or experience of the Altea DCS system.  

This course gives practical hands-on experience  to equip the skills needed for this great career.  It entails the Fundamental  of Airline or Ground Handlers knowledge to process passengers at the Airport Check in Desk such as  checking in passengers, issuing boarding passes, baggage tags, assign seating, service request for passenger and much more... 

This is an excellent course with plenty of Interaction, Simulation, and Scenario-Based Instruction giving you the confidence, knowledge, hands-on experience and familiarity of the Altea DCS system with a solid career path within Aviation. 

The Airport Check in System Amadeus Altea Departure Control Systems (DCS) used by many Airlines and Ground Handlers.   

Airport Check in System Amadeus Altea Departure Control Systems (DCS)

This course provides you with hands-on practice in the following: 

  • Lesson 1 - Passenger identification
  • Lesson 2 - Single passenger check in
  • Lesson 3 - Multi passenger check in
  • Lesson 4 - Advanced Check-In Options
  • Lesson 5 - Cancel check in
  • Lesson 6 - Allocated seating
  • Lesson 7 - Modify Seating 
  • Lesson 8 - Seating maps
  • Lesson 9  - Customer product record
  • Lesson 10 - Customer Links and History
  • Lesson 11 - Reservations Applications 
  • Lesson 12 - Special Service Requests
  • Lesson 13 - Frequent Travel Information
  • Lesson 14 - Customer enquiries  
  • Lesson 15 -  Customer Links and History
  • Lesson 16 - Infant passengers
  • Lesson 17 - E-tickets and updates 

This course cover the functions Interactivity, Simulation, and Scenario-Based Instruction Emulator System course give you the competence to check in passengers, seating arrangements, passenger data,  passenger itinerary updates in the format of Lessons, Quiz and Drills.  You will be competent in the following areas.

Assessment and Practice

This course is 100% practical and hands-on.  Each lesson consist of detailed instruction which are provided and there are Quizzes at the end of each assessment learnt.  This computerised reservation training course - Amadeus Altea Check In Departure Control System include a personal login to sign on/off to the Amadeus Altea emulator system to gain access and start training. 


How much time do I need to complete the course?

The course is expected to take 45 hours to complete. 

We believe that eight weeks of full system access should be enough time to use the system to complete all the modules and have a enough time to practice.  The minimum expected study time invested by a student is 4 hours per week.  You can decide when or how long you want to study - the system is available to you 6 months from your first day of login. 

The course includes...

  • An agent sign on and sign off login
  • 45 hours allocated time to complete your course within 6 months
  • 6 months access to access your account and practice outside of your course
  • 20 Lessons and Drills (Quizzes) with immediate feedback 
  • Plenty of additional scenario-base practice 
  • Final assessment on the entire course
  • Assigned a dedicated tutor to support you throughout your course 


On completion...

An official industry worldwide recognised Certificate of Global Distribution System Training from Viasinc.  This is a professional certification recognised by the Travel and Aviation industry. 

Once you have completed your course, you will receive 'Two Certificates', one for each course and Unitised Certificate illustrating to employers your knowledge and skills attained ready for employment within the industry.

Please note: You will also receive a 45 page 'Air Travel Appendix' inclusive of:

  • Worldwide Airline coding and decoding
  • Worldwide three letter codes coding and decoding
  • Aircraft codes
  • Country state codes
  • Baggage allowance codes
  • Abbreviations and Definitions used in the airline industry.

Career paths leading to...

The Airport Customer Service Professional  course can provide candidates with a wealth of career options with the examples of the following areas:

  • Check-in Agent
  • Passenger Service Agent 
  • Airport Customer Service Agent 
  • Departure Gate Agent 

Your course includes Course Materials, Personal Tutor Support & Guidance, and Certification.  


Our courses are the requirements of the industry and to meet the needs for well established airlines to ensure proficiency and high levels of competence at the start of your career. You will be able to gain employment with the technical knowledge and skills learnt on this course and gain a foothold within the industry of your choice.