COURSE INFORMATION
This professional course is designed for those that would like an introduction to the industry, related continued professional development or additional training for further knowledge on systems used in the industry. You will be managing Airline Reservations from enquiry to check flight available to creating booking files for Passengers. You will also explore one of the most important aspect to Airline Reservations Passenger Name Records (PNRs) and Special Service Request (SSR) to request a specific service from the Airline in order to meet the Passengers needs such as meals, wheelchair assistance, frequent flyer and much more requests. You will also experience Other Service Information (OSI) to inform the Airline of Very Important Person (VIP) or Commercial Important Person (CIP) passengers will be boarding the Airline.
The course particularly focus on Coding and Encoding, Flight and Seating Availability, Return Availability, Schedule Information, Special Service Request, Frequent Flyer and Passenger Information plus much more...
COURSE INCLUDES OVER 26 MODULES...
Airlines Reservations
- Lesson 1 — Introduction, System Access, Encode and Decode
- Lesson 2 — PNR Retrieval, Similar Name Lists
- Lesson 3 — Displaying PNR SubFields
- Lesson 4 — Flight Availability,
- Lesson 5 - Return Availability, Schedules information
- Lesson 6 — Flight Detail Displays, Decode Mixed Booking Codes, Airline Alliances
- Lesson 7 — Booking Seats from Availability
- Lesson 8 — Passenger Names Elements, Contact Elements
- Lesson 9 — Ticketing Element, Received-From Element
- Lesson 10 — Creating and complete Passenger Name Record (PNR)
- Lesson 11 — Cancel and Changing Mandatory PNR Elements
- Lesson 12 — Form of Payment and Passenger Address Elements
- Lesson 13 — Frequent Flyer, Firm Address and Information
- Lesson 14 — Messaging
- Lesson 15 — Cancel and Changing Optional PNR Elements
- Lesson 16 — Advance City Pair Availability
- Lesson 17 — Availability Sales Tags
- Lesson 18 — Direct Flight Booking, Open and Waitlist Segments
- Lesson 19 — Cancelling and Rebooking Flight
- Lesson 20 — Inserting Segments
- Lesson 21 - Reducing Number in Party
- Lesson 22 - Dividing a Party
- Lesson 23 - Introduction to STARs
- Lesson 24 - Seat Reservations and Booking by Area
- Lesson 25 - Seat Maps
- Lesson 26 - Assigning Seating and Cancel Reserved Seats
- Lesson 27 - Queue System 1
- Lesson 28 - Queue System 2
- Lesson 29 - Minimum Connecting Times, Calendar, Currency
- Lesson 30 - Format Finder
- Lesson 31 - Total and Direct Access Function
- Lesson 32 - Multi and Total Access Function
Freeform Apollo Smartpoint Classic Emulator
Final Assessment Exam on Apollo
Assessments & Practice
• There are Quizzes at the end of each assessment learnt. The Airline Reservations Professional Systems training course - includes a personal log in to sign on and sign off the professional emulator.
The course includes
• An agent sign on and sign off login
• 20 Hours of study
• Lessons and Drills (Quizzes) to assess your learning and progress
• Final assessments for all areas on the Apollo Exam Emulators
• Support & guidance throughout your course
You will receive 2 certificates
• Viasinic Apollo Airline Reservations
• Exodus Travel Training and Recruitment Certificate
This course is for prospective employee wanting to work in the Airport environment.
What a great way of gaining the right Professional qualification recognised by the industry to start your career.
