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This Diploma will give you an head start into a career of Aviation. You will learn all aspects from Airport Operations, Airline and Crew Operations, Amadeus Airline Reservation Systems and Airline Fares and Ticketing Procedures. The course is broken down into these three areas covering:
1. Airport Customer Service modules
Airport Customer Services Course Modules
This course covers 18 modules from the role of a Airport Customer Service Agent to the recruitment process when apply for jobs roles. You will be studying the following modules:
Module 1 - Course Introduction
Module 2 - The Airport Customer Service Role
Module 3 - The Airport Environment
Module 4 - Airport Customer Service
Module 5 - Aviation Encoding and Decoding
Module 6 - Aviation Terminology
Module 7 - Aviation Geography
Module 8 - Airline Characteristics
Module 9 - Ticketing Coding Information
Module 10 - The Baggage Process
Module 11 - Check in Process Scenario
Module 12 - The Boarding Process
Module 13 - The Arrival Process
Module 14 - Specific Needs Passengers
Modules 15 - Passenger Announcements
Module 16 - Recruitment Process 1
Module 17 - Recruitment Process 2
Module 18 - Aviation Recruitment Assessments
2. Airline Airfares and Ticketing procedures
Well established airlines require personnel working at the airport ticketing desk or the airline's reservation department to familiarise with ticketing procedures such as Point-to-Point routing, Hub & Spoke Journeys or Round the World (RTW) tickets, the complexity is great, but the reward for working for an established airline that require candidates for this professional qualification is rewarding. This part of the diploma covers:
Various Passenger journeys
Airline cities and counties related to IATA areas & sub-areas
Airline global indicators for passenger routings
Quotation of specific passenger routes and select the best fares
Construct convert and round the worldwide currencies using rates of exchange
Construct and price one way, return and circle trip routes using normal fares
Ticketing data entries on electronic tickets
Applicable taxes, fees and charges for specific passenger journeys
Calculate child and infant fares
Familiarise with baggage allowance, taxes, fees and charges
Complete air travel documentations
3. Amadeus Airline Reservations Systems
You will also explore one of the most important aspect to Airline Reservations Passenger Name Records (PNRs) and Special Service Request (SSR) to request a specific service from the Airline in order to meet the Passengers needs such as meals, wheelchair assistance, frequent flyer and much more requests. You will also experience Other Service Information (OSI) to inform the Airline of Very Important Person (VIP) or Commercial Important Person (CIP) passengers will be boarding the Airline.
The Airline Reservation Part 1 & 2 includes:
Airlines Reservations Module 1
Lesson 1-1 — Introduction, Sign In and Out, Work Areas Lesson 2 — Encode and Decode Lesson 3 — Introduction to the PNR Lesson 4 — PNR Redisplay, Displaying PNR SubFields Lesson 5 — Timetables, Flight Details Lesson 6 — Flight Availability, Return Availability, Schedules information Lesson 7 — Booking Seats from Availability Lesson 8 — Name Elements, Contact Elements Lesson 9 — Ticketing Element, Received-From Element Lesson 10 — Creating and Ending a complete PNR Lesson 11 — Cancel and Changing Mandatory PNR Elements Lesson 12 — Mailing Address and Billing Address Elements Lesson 13 — General Remark and OSI Elements Lesson 14 — SSR Elements, Passenger Information Elements, Frequent Flyer Elements Lesson 15 — Cancel and Changing Optional PNR Elements Lesson 16 — Advance Seating Requests Lesson 17 — Seat Maps Lesson 18 — Request Specific Seats, Specific Seat Wish, Modify Lesson 19 — Calculator and Currency Functions, Minimum Connect Times Lesson 20 — Help system Reservation 1 - Exam Final Assessment Exam on Emulator
This course is 100% practical and hands-on. Each lesson consist of detailed instruction which are provided and there are Quizzes at the end of each assessment learnt. To access to the Amadeus System includes a personal login to sign on/off the reservation emulator to start training.
The Amadeus Airline Reservations course includes:
An agent sign on and sign off login
20 Hours of study
Lessons and Drills (Quizzes) to assess your learning and progress
Final assessments for all three areas of the course known as Exam Emulators
Support & guidance throughout your course
How much time do I need to complete the course?
The course is expected to take the guided learning of 100 hours to complete.
We believe that 10-12 weeks should be enough to complete all the modules and have a enough time, depending on your personal commitment. The minimum expected study time invested by a student is 4 hours per week.
Course fees include study materials, dedicated Course Tutor to assess your completed work and provide feedback.
Each module consist of exercises and concludes with an assessment, which should be submitted to your dedicated assigned tutor for marking and feedback. Your personally dedicated tutor will provide support you need to ensure you gain maximum results from your course.
Who is this course for?
The Diploma in Aviation Operations Home Study Course is specially designed for distance learning instead of the classroom based learning methods. You will have a final examination for each area of study. There are no entry requirements, this course is open to enthusiastic and ambitions individuals worldwide who are keen to start a career as a prospective Airport or Airline workers.
You will receive a Certification of Completion from Exodus Travel Training and Recruitment.
You will receive 3 certificates:
Airport Customer Service
Fares & Ticketing Professional Level 1
Airline Cabin Crew
Amadeus Airline Reservations System
For each qualificationExodus Travel Training and Recruitment will provide Notification Certificates detailing the content covered to impress prospective employers.
What a great way of gaining the right qualifications to start your career and gain a wealth of knowledge, industry terminology and skills ready for a career in the Aviation Industry.
This 'One Stop Course' - Heading you in the right direction for a sustainable career with well established Aviation organisations.
At Exodus Travel Careers & Training will treat you as an individual by ensuring that all receive the assistance required while on the course. We will keep in contact with you on a regular basis to find out how you are getting on with the course even if you do not contact us. We also assist in finding employment with your career interest and provide you expert knowledge of what major organisations are look for in your chosen career path. Your time with us will be tailored to your needs to ensure you gain the best possible success on your course and seeking your career.
At Exodus Travel Training & Recruitment our courses are to meet the requirements of the industry for well established airlines to ensure knowledge and familiarity at the start of your career. You will be able to enhance your opportunities of employment with the technical knowledge learnt on this course and gain a foothold within the industry.
*There are Payment Options Available with an Instalment plan. Terms and conditions apply, please enquire.
Enrol today and start working towards a sustainable career in the Aviation Industry.