AIRPORT CUSTOMER SERVICE PROFESSIONAL (Intermediate)  - Gold  Level
AIRPORT CUSTOMER SERVICE PROFESSIONAL (Intermediate)  - Gold  Level
AIRPORT CUSTOMER SERVICE PROFESSIONAL (Intermediate)  - Gold  Level
AIRPORT CUSTOMER SERVICE PROFESSIONAL (Intermediate)  - Gold  Level
AIRPORT CUSTOMER SERVICE PROFESSIONAL (Intermediate)  - Gold  Level
AIRPORT CUSTOMER SERVICE PROFESSIONAL (Intermediate)  - Gold  Level

AIRPORT CUSTOMER SERVICE PROFESSIONAL (Intermediate) - Gold Level

Regular price £195.00 Sale

TRAVEL TRAINING COURSES - AIRPORT CUSTOMER SERVICE AGENT CAREER - Intermediate Level

Do you want a job at the Airport? Would like to work at Airport Check-In? Would you like to work as a Customer Service Agent? 

*PAYMENT PLAN AVAILABLE WITH PARTIAL.LY INTEREST-FREE FROM £51.00 per  Month after initial payment, find details at the check-out to find out your payment options or contact us. 

INTRODUCTION 

'One Stop' Career course for those seeking a professional career as a Airport Customer Service (Passenger Service) Agent (PSA) or Customer Service Agent (CSA).  This Airport Passenger/Customer Service Agent Course provides you with the knowledge and practical skills for working in the airport environment as Airport Customer Service.  

The course is broken down into 9 Modules of both theory and practical. This course covers a number of elements that will enhance your opportunities  of employment  within the aviation industry and allows you to walk way with Professional training required by the industry and recognised qualification. 

AIRPORT CUSTOMER SERVICE

Our Airport Customer Course provides the skills and knowledge on passenger care while working in the airport environment.   

Course content... 

Module 1

  • Setting the Standards 
  • Body Language 

Module 2

  • Effective communication 
  • Passenger announcements 
  • Listening skills 
  • Different types of communication 

Module 3 

  • Different passengers 
  • Passengers with special requirements 
  • Seating requests
  • Passenger types 

Module 4

  • Recognising conflicts 
  • Passenger complaints 

Module 5 

  • Products & services provided by different airlines

Module 6: AIRPORT PASSENGER SREVICE AGENT TERMINOLOGY 

Terminology in Aviation is very important in the role of a Customer Service Agent. The key topics will be studied....

  • Aviation Terminology 
  • Airline Geography 
  • Worldwide City/Airport Codes 
  • Airline Codes 
  • Flight Routings for schedule flights 

There will be various assessments to complete to test your knowledge and an 45 page Air Travel Appendix Reference Manual with key  Aircraft, Airports, Airlines, Country and many more.......

MODULE 7: AIRPORT PASSENGER SREVICE AGENT

Knowing the Airport Check  in procedures is key and will enhance your opportunities when applying for employment within the industry.

The key topics will be studied....

  • Roles and Responsibility of an APSA
  • Airport Check in Methods 
  • Travel Documentation Checks 
  • Dangerous Goods Regulation
  • Airline Baggage Policy
  • Airline Baggage Labelling Procedures
  • Different Aircraft Types 
  • Check in & Boarding Card Procedures
  • Airport Check in System Procedures
  • Supplementary Service Request Codes
  • Airline Passenger Announcements

MODULE 8: AIRPORT CUSTOMER SERVICE PROFESSIONAL  CHECK IN SYSTEM 

The Altea DCS Airport Customer Service Check in System is used by over 30 well-established Scheduled Airlines across the world and in many cases is one the requirements to  employment is to have knowledge or experience of the Altea DCS system. 

The key topics will be studied in relation to Airport Customer Management includes...
  • Lesson 1 - Passenger identification
  • Lesson 2 - Single passenger check in
  • Lesson 3 - Multi passenger check in
  • Lesson 4 - Advanced Check-In Options
  • Lesson 5 - Cancel check in
  • Lesson 6 - Allocated seating
  • Lesson 7 - Modify Seating 
  • Lesson 8 - Seating maps
  • Lesson 9  - Customer product record
  • Lesson 10 - Customer Links and History
  • Lesson 11 - Reservations Applications 
  • Lesson 12 - Special Service Requests
  • Lesson 13 - Frequent Travel Information
  • Lesson 14 - Customer enquiries  
  • Lesson 15 -  Customer Links and History
  • Lesson 16 - Infant passengers
  • Lesson 17 - E-tickets and updates 

This course cover the functions Interactivity, Simulation, and Scenario-Based Instruction Emulator System course gives you the competence to check in passengers, seating arrangements, passenger data,  passenger itinerary updates in the format of Lessons, Quiz and Drills.  You will be competent in the following areas.

This computerised reservation training course - Amadeus Altea Check in Departure Control System.

The Altea DCS course includes...

  • An agent sign on and sign off login
  • 45 hours allocated time to complete your course within 6 months
  • Access your account and practice outside of your course
  • 20 Lessons and Drills (Quizzes) with immediate feedback 
  • Plenty of additional scenario-base practice 
  • Final assessment on the entire course
  • Continuous Support and Guidance throughout your course

MODULE 9: AVIATION ASSESSMENTS AND INTERVIEW TECHNIQUES 

You will receive an 'Apply for a Job in Aviation' Pack and a number of Aviation Assessments that could take place as part of the interview process. Industry assessments are related to the job role to ensure candidates are competent and  efficient in their role. 

The key topics will be studied....

  • IATA Areas and Sub-areas
  •  Airline Encoding and Decoding 
  • Passenger Routings
  • Worldwide Geography 
  • Electronic tickets
  • Passenger Special Request Codes 
  • Airline Fare Structures
  • Baggage Allowance Coding 
  • Airline Excess Baggage Charges 
  • Airline Fare Availability and much more....


    Once you have completed your course, you will receive a Certificate and Notification of Topics Learnt, demonstrating to employers your knowledge  and skills attained ready for employment within the industry. 

     

    INTENDED CAREER PATHS....

    The Airport Customer Service Professional  course can provide candidates with a wealth of career options with the examples of the following areas:

    • Check-in Agent
    • Passenger Service Agent 
    • Airport Customer Service Agent 
    • Departure Gate Agent 
    • Airport Information Desk 
    • Passenger Service Assistance
    • Passenger Ambassador
    • Customer Service Host
    • Meet & Greet Assistant
    • Arrival and Transfer Assistant
    • Passenger Service Agent Reduce Mobility Assistant  

    Your course includes Course Materials, Personal Tutor Support & Guidance, and Certification.  Your dedicated tutor will assess your work and provide feedback. 

    On Completion

    • You will receive the Amadeus Altea Departure Control System Certification 
    • Exodus Travel Training Airport Customer Service Certification 
    • Exodus Travel Training Passenger Service Agent Certification

    At Exodus Travel Training & Recruitment our courses are  are the requirements of the industry and to meet the needs for well established airlines to ensure proficiency and high levels of competence at the start of your career. You will be able to enhance your opportunities of employment with the technical knowledge  and practical skills learnt on this course and gain a foothold within the industry of your choice.  

    *There are Payment Options Available with an Instalment plan. Terms and conditions apply, please enquire.