Welcome to our 'One Stop Course' - TRAVEL AGENCY OPERATIONS
This course give you the opportunity to develop the understanding and knowledge at a professional level of the Travel industry for those who would like to work travel operations. This course is an introduction of the industry and gives you scopes of travel products and services. This course provide a comprehensive introduction to practical skills required in flights, hotels and car hire information straight through to booking holidays for different client scenarios. This course also will provide you with the awareness and is a solid introduction to become a professional for many careers in the industry.
This course is split into two parts starting with Part 1, Travel Agency Operations learning the role of a travel agent and key knowledge of travel products and services.
Part 2, now you have gained the industry knowledge, this will be applied on professional Travel, Airline and Eurostar systems used in the industry for reservations. You will gain hands-on practical experience on the simulated system.
On the Travel Agency Operations Course, you will gain the following competences and knowledge of:
Part 1 - The Travel Agency Operations entails underpinning skills to understand how the industry works. You will gain the following competences and knowledge of holiday destinations and travel industry skills needed to work for major luxury operators. This course is designed for candidates to achieve the right skill-set to succeed in this career and have a long term future within various travel sectors. We first start with the minimum requirements to empower candidates to apply for careers with established organisations.
Travel Operations course content:
This course provides you with in the following:
Lesson 1 - The role of Travel Agents
Lesson 2 - Types of Travel Agents
Lesson 3 - Purpose of Travel
Lesson 4 - Travel Agents Office Procedures
Lesson 5 - Travel Products and Services
Lesson 6 - Selling skills
Lesson 7 - Travel Fundamentals
Lesson 8 - Sources of Information
Lesson 8 - A Career as a Travel Agent.
Part 2 - Travel and Airline Reservations including Eurostar
WHAT IS COVERED IN THE COURSE?
This course provides you with hands-on practice in the following:
Travel and Airline Reservations
- Lesson 1-1 — Introduction, Sign In and Out
- Lesson 2 — Encode and Decode
- Lesson 3 - Timetable Display & Return Timetable
- Lesson 4 - Flight Availability and Returns
- Lesson 4 - Schedule Displays
- Lesson 5 - Book flights from availability
- Lesson 6 - Priority waitlist from availability
- Lesson 7 - Passenger Name Record Review
- Lesson 8 - Similar Passenger Name Record List
- Lesson 9 - Passenger Name Record Elements
- Lesson 10 - Create & Complete Passenger Name Record
- Lesson 11- Passenger Name Record with Multiple Passengers
- Lesson 12 - Passenger Name Record with Remarks or Other Service Info
- Lesson 13- Passenger Name Record with Special Service Requests
- Lesson 14 - Passenger Name Record with Frequent Flyer
- Lesson 15 -Passenger Name Record with Seating Messages
- Lesson 16 - Passenger Name Record Creation Forms of Payment
- Lesson 17 - Passenger Name Record Creation OSI Messages
- Lesson 18 - Passenger Name Record Creation Service Request Messages
- Lesson 19 - Passenger Name Record Security Information
- Lesson 20 - Passenger Name Record Addresses
- Lesson 21 - Seat Maps
- Lesson 22- Assign Specific Seat Maps
- Lesson 23 - Seat Assigned by Preference
- Lesson 24 - Itinerary Modification - Cancel Segments
- Lesson 25 - Itinerary Modification - Rebook Segments
- Lesson 26 - Itinerary Modification - Rebook for New Bookings Codes
- Lesson 27 - Passenger Name Record Cancelling Elements
- Lesson 28 - Passenger Name Record Changing Elements
- Lesson 29 - Availability Access Types
- Lesson 30 - Building Connections and Minimum Connections Times
- Lesson 31 - Fare Display Overview
- Lesson 32 - Multi-Airline Fare Displays
- Lesson 33 - Carrier Specific Fare Displays
- Lesson 34 - Introduction to Fare Notes
- Lesson 35 - Itinerary Pricing
- Lesson 36 - Itinerary Best Buy
- Lesson 37 - Introduction to Ticketing
- Lesson 38 - Queues count & Placement
- Lesson 39 - Queues Access
- Lesson 40 - References & Sources
- And much more…
Car Hire Reservations
- Lesson 1 — Car Location Lists
- Lesson 2 — Display and Book from Multi-Company Car Availability
- Lesson 3 — Display and Book from Single-Company Car Availability
- Lesson 4 — Direct Car Availability Entries
- Lesson 5 — Car Availability Options
- Lesson 6 — Car Sell Options and Direct Car Sell
- Lesson 7 — Car Segment Modify Entries
- Lesson 8 — Car Rate Features, Car Terms, Car Policy
- And much more…
Hotel Reservations
- Lesson -1 — Hotel Location Lists
- Lesson 2 — Display Multi-Property Hotel Availability
- Lesson 3 — Display and Book from Single Property Hotel Availability
- Lesson 4 — Direct Hotel Availability Entries
- Lesson 5 — Hotel Display Options
- Lesson 6 — Hotel Points of Reference
- Lesson 7 — Hotel Features Entries
- Lesson 8 — Hotel Sell Options and Chain-Specific Help Pages
- Lesson 9 — Booking a Hotel Directly and from a Location List
- Lesson 10 — Change, Add to, Delete from, and Cancel Hotel Segments And much more…
Eurostar Reservations
- Lesson 1 - Eurostar encode and decode
- Lesson 2 - Eurostar Availability and Selling
- Lesson 3 - Fares and Pricing
- Lesson 4 - Eurostar Booking Files
- Lesson 5 - Eurostar Seats.
Course includes:
- 130 hours of hand-on interactive time on simulated systems allocated time to complete your course within 6 months
- 6 months access to your account and practice outside of your GDS course
- Lessons and Drills (Quizzes) with immediate feedback on interactive training
- Final assessment on each GDS training
- An official industry worldwide recognised Certificate of Global Distribution System Training from Viasinc.
- Air Appendix Resource Pack
- Dedicated tutor with continuous support & guidance throughout your course
You will receive 2 Certificates:
- Travel Agency Operations
-
GDS Travel and Airlines, Eurostar Reservations - either Amadeus, Galileo or Sabre.
What a great way of gaining the right qualifications to start your career and gain a wealth of knowledge, industry terminology and skills ready for an airline career path. You will also receive notification of units studied, which is useful for employers to identified what was actually covered on the course, skills and competences.
Our 'One Stop Courses' - Heading you in the right direction for a sustainable career.
At Exodus Travel Careers & Training we treat each student as an individual by ensuring that all receive the assistance required while on the course. We will keep in contact with you on a regular basis to find out how you are getting on with the course even if you do not contact us. We also assist in finding employment with your career interest and provide you expert knowledge of what major organisations are look for in your chosen career path. Your time with us will be tailored to your needs to ensure you gain the best possible success on your course and seeking your career.
