Amadeus Professional Airline Reservations, Airfares and Ticket Exchange - Advance Level

*PAYMENT PLAN AVAILABLE WITH PARTIAL.LY INTEREST-FREE FROM £64.00 per  Month after initial payment, find details at the check-out to find out your payment options or contact us. 

Course Information 

The Amadeus Professional Reservations, Fares and Ticketing course is designed for those seeking professional training  for the industry, related continued professional development or additional training for further knowledge on systems used in the industry. This course provides real-world practice scenarios and is split into three online training programs, starting with managing Airline Reservations from enquiry to check flight available to creating booking files for Passengers.

Module 1 - For Airfares Level 1, you will learner how to search, find and select the correct fare for different passenger scenarios, familiarise with airline geography, construct passenger fares, discover airport city codes for numerous destinations around the world, the baggage allowance systems available to passengers and much more. 

Module 2 - For Amadeus Airline Reservations, You will also explore one of the most important aspect to Airline Reservations Passenger Name Records (PNRs) and Special Service Request (SSR) to request a specific service from the Airline in order to meet the Passengers needs such as meals, wheelchair assistance, frequent flyer and much more requests. You will also experience Other Service Information (OSI) to inform the Airline of Very Important Person (VIP) or Commercial Important Person (CIP) passengers will be boarding the Airline. 

Module 3 - Fares, Pricing, Ticketing, and Electronic Miscellaneous Document

This part of the Amadeus training course  provides the knowledge to learn Airlines Fares, Availability, Fare Rules, Airline Pricing. 

Module 4 - Ticket Exchange 

The last part of the online training is Ticket Exchange focusing on reissuing, revalidation, penalties and issuing new tickets with related documentation.  Ticket exchange one of the most important aspects of Ticketing when working at the Airport at the Ticketing Desk.  Most recently a well established  airline had to training all customer/passenger  service agents on the concept of Ticket Exchange. 

This course is a mixture of study methods with tutor support. 

Module  1

For Airfares Level 1, - You will learner how to search, find and select the correct fare for different passenger scenarios, familiarise with airline geography, construct passenger fares, discover airport city codes for numerous destinations around the world, the baggage allowance systems available to passengers and much more.  

Course Includes...

1 Understand IATA Terms and Definitions

2 Know IATA Areas

3 Know IATA Codes

4 Understand fare types

5 Select appropriate fares

6 Know the milage system

7 Taxes, fee and charges

8 Air travel documentation

Module 2 - The Airline Reservations

Course Includes...

Airlines Reservations Module 1

Lesson 1-1 — Introduction, Sign In and Out, Work Areas

Lesson 2 — Encode and Decode

Lesson 3 — Introduction to the Passenger Name Record (PNR)

Lesson 4 — PNR Redisplay, Displaying PNR SubFields

Lesson 5 — Timetables, Flight Details

Lesson 6 — Flight Availability, Return Availability, Schedules information

Lesson 7 — Booking Seats from Availability

Lesson 8 — Name Elements, Contact Elements

Lesson 9 — Ticketing Element, Received-From Element

Lesson 10 — Creating and Ending a complete PNR

Lesson 11 — Cancel and Changing Mandatory PNR Elements

Lesson 12 — Mailing Address and Billing Address Elements

Lesson 13 — General Remark and OSI Elements

Lesson 14 — SSR Elements, Passenger Information Elements, Frequent Flyer Elements

Lesson 15 — Cancel and Changing Optional PNR Elements

Lesson 16 — Advance Seating Requests

Lesson 17 — Seat Maps

Lesson 18 — Request Specific Seats, Specific Seat Wish, Modify

Lesson 19 — Calculator and Currency Functions, Minimum Connect Times

Lesson 20 — Help system

Reservation 1 - Exam Final Assessment Exam on  Emulator

Airline Reservations  - Advance Level 

Lesson 1 — Advanced Availability Entries

Lesson 2 — Access Types

Lesson 3 — Direct Sell, Waitlist, Open/ARNK/Passive Segments

Lesson 4 — PNR Claim

Lesson 5 — Split PNR

Lesson 6 — Non-Homogeneous PNRs

Lesson 7 — Customer Profiles

Lesson 8 — Queue Count, Queue Placement, Option Element

Lesson 9 — Queue Access/Exit, Remove/Delay Queued PNRs

Lesson 10 — Segment Status, Schedule Change, Waitlist Assurance

Reservation 2 - Final Assessment Exam - Emulator

Module 3 - Fares, Pricing, Ticketing, and Electronic Miscellaneous Document

Course Includes...

• Lesson 1 — Basic Fare displays, carrier specific fares

• Lesson 2 — Fare displays for specific dates

• Lesson 3 — Additional fare display options

• Lesson 4 — Fare display follow up entries

• Lesson 5 — Fare notes

• Lesson 6 — Itinerary Pricing

• Lesson 7 — Best Buy Pricing

• Lesson 8 — Stored Itinerary Pricing

• Lesson 9 — Pricing Options

• Lesson 10 — PNR Fare Elements

• Lesson 11 — Ticketing

• Lesson 12 — Ticket Exchange and Refund

Final Examination - Amadeus Simulated Emulator

Module 4 -Ticket Exchange

Course Includes...

• Lesson 1 - Introduction to Ticket Exchange

• Lesson 2 - Electronic Ticket Records (ETRs)

• Lesson 3 - Electronic Miscellaneous Documents (EMDs)

• Lesson 4 - Fare Research for Ticket Exchange 

• Lesson 5  - Research multiple Fare Basis Codes  

• Lesson 6 Ticket Changer Basic 

• Lesson 7 - Revalidation and Reissues 

• Lesson 8 Exchange with Penalty fees 

• Lesson 9 - Exchange with Residual Values 

• Lesson 10 - Non-Standard Exchange 

• Lesson 11 - Electronic Ticket Records - (Changer/ETRs)

• Lesson 12 - Electronic Miscellaneous Documents (Changer/EMDs) 

• Lesson 13 - Fare Research for Ticket Exchange 

• Lesson 14 - Research Multiple Fare Basis Codes 

Final Assessment Exam 

Assessment and Practice

This course is 100% practical and hands-on.  Each lesson consist of detailed instruction which are provided and there are Quizzes at the end of each assessment learnt.  To  access to the  Amadeus System includes a personal login to sign on/off the reservation emulator to start training. 

All  includes:
• An agent sign on and sign off login

• 60 hours of Amadeus Online Training split into three parts
• Lessons and Drills (Quizzes) to assess your learning and progress 
• Final assessments for all areas of the course known as Exam Emulators
• Support and guidance throughout your course
  

You will receive 4  certificates:

Amadeus  Airline Reservations 

Amadeus Fares, Pricing and Ticketing 

Amadeus Ticket Exchange 

Airfares and Ticketing Level 1 (Professional)

Exodus Travel Training and Recruitment Notification

What a great way of gaining the right qualifications to start your career and gain a wealth of knowledge, industry terminology and skills ready for an Ticketing career path.

CAREER PATHS

The Airline Reservations Fares & Ticketing Professional Systems course can provide candidates with a wealth of career options with the examples of the following areas:

• Airport Ticket Desk 

• Airline Reservations 

• Airline Call Centre

• Airline Reservation Agent

• Fares Desk Agent 

• Travel Consultant 

At Exodus Travel Careers & Training will treat you as an individual by ensuring that all receive the assistance required while on the course. We will keep in contact with you on a regular basis to find out how you are getting on with the course even if you do not contact us. We also assist in finding employment with your career interest and provide you expert knowledge of what major organisations are look for in your chosen career path. Your time with us will be tailored to your needs to ensure you gain the best possible success on your course and seeking your career.

Our 'One Stop' Courses- Heading you in the right direction for a sustainable career.