Please note: This is a 1-Day Intensive Course (Weekday)
NEW ARRIVALS
OUR CLASS BASED COURSES
WEEKDAYS & WEEKENDS COURSES
INTRODUCTION
This Bespoke Airport Customer/Passenger Service Course and Airport Check in Departure Control System course provides the professional skills and knowledge into the role. Airport Ground Handlers and World Class Airlines are looking for the best candidates to employ.
Within the aviation industry, candidates are expected to have professional knowledge and proficiency to work for the best companies in the world.
This Airport Passenger Services course not only gives you the insight into this intended career path, but also practical training on a widely used Check in system used by many airlines worldwide.
We also offer unlimited assistance during the recruitment process when apply for employment within the industry.
The skills learnt are universal and recognised worldwide regardless so, this course is an initial start and allows you to decide what career path you wish to pursue.
We have now decided to included the training package Airport Check-in System Altea (DCS) Training for all students to ensure you are equipped for the Aviation industry.
1. Passenger Service Agent Training Including Introduction Amadeus Departure Control System -
* All students are expected to bring a laptop on the day of Training.
This training is be broken into 4 distinctive areas related to the role of Airport Passenger Services.
YOU WILL GAIN THE FOLLOWING PROFICIENCIES AND COMPETENCES OF...
Airport Customer Services:
1.Knowledge of the airport environment
- Operational areas in the airport environment
- Type of passenger airlines
- IATA Airline Coding and Decoding
- IATA Airline Geography
- Encoding and Decoding Airline Carriers Codes
- Encoding and Decoding City/Airport Codes
2. The Role of a Passenger Service Agent
- Passenger Service Agent Roles and Responsibilities
- Airport Check in Methods
- Travel Documentation
- Electronic tickets
- Security Procedures for Baggage
- Airline Baggage Policy
- Boarding Card Procedures
- Passenger Special Request Codes
- Baggage Allowance Coding and much more………
3. Aviation Industry Assessments
- Opportunities to employment as a Customer/Passenger Service Agent
- Type of Industry Employers leading to a career in Customer/Passenger Services
- Aviation assessments during the recruitment process
4. 2-Hour Demonstration on GDS Altea Course
- Receive your login details to have a taster of the systems used in the industry to check-in passengers.
*Schedule content is subject to change
Course Dates, Location & Information...
Next training dates:
Weekends
1. Saturday 17th January 2026
Duration: 1-Day 10.00am-5.00pm
Location: LC, Canada Water SE16
2. Friday 10th April 2026
Duration: 1-Day 10.00am-5.00pm
Location: Statford, London E15 approx.
500 yards from Statford Station
3. Saturday 11th April 2026
Duration: 1-Day 10.00am-5.00pm
Location: LC, Canada Water SE16
4. Friday 29th May 2026
Duration: 1-Day 10.00am-5.00pm
Location: Statford, London E15 approx.
500 yards from Statford Station
Please note: Limited spaces available
What's included on your training day?
- Free Refreshments available throughout your training
- Course Materials & Stationery included
- Air Travel Appendix manual
- Certificate of Completion
- Unlimited employment support
Venue - London... either location*
Locations
Locations are based on the type of tutor sessions booked and this will be confirmed upon confirmation of enrolment. We currently have one locations in London:
- Statford, London E15 approx. 500 yards from Statford Station
- LC, Canada Water SE16
Please note: on the day of training you are expected to bring a laptop to prepare for your DCS Training.
On Completion...
Once you have completed your course, you will receive two Certificates:
1- Your 'Certificate of Achievement' in Airport Customer Passenger Services
2 - A 'Unitised' Certificate.
Demonstrating to employers your knowledge and skills attained ready for employment within the industry.
Additional information...
You will also receive a 'Air Travel Appendix' inclusive of:
- Airline coding and decoding
- Three letter codes coding and decoding
- Aircraft code
- Country state codes
- Baggage allowance codes
- Abbreviations and Definitions used in the airline industry
Our courses are are the requirements of the industry and to meet the needs for well established airlines to ensure proficiency and high levels of competence at the start of your career. You will be able to gain employment with the technical knowledge and skills learnt on this course and gain a foothold within the industry of your choice.
After care support...
At Exodus Travel Careers & Training we treat each student as an individual by ensuring that all receive the assistance required while on the course. We will keep in contact with you on a regular basis to find out how you are getting on with the course even if you do not contact us. We also assist in finding employment with your career interest and provide you expert knowledge of what major organisations are look for in your chosen career path. Your time with us will be tailored to your needs to ensure you gain the best possible success on your course and seeking your career.
Enrol today and start working towards a sustainable career in the Aviation Industry.
The Best is Yet to Come to You!
