Airport Passenger Services and Airport Check In Departure System (DCS Altea)

TRAVEL TRAINING PROFESSIONAL COURSES - AIRLINE CUSTOMER SERVICE AGENT CAREER

Do you want a job at the Airport? Would like to work at Airport Check-In? Would you like to work as a Airline Customer Service Agent? 

The ultimate course for those seeking a career as a Airport Customer Service (Passenger Service) Agent (PSA) or Customer Service Agent (CSA).

Exodus Travel Training and Recruitment has the course that covers the roles and responsibilities of a PSA and the Airport Check In System used at Airport by Airlines. 

This course is split into two parts:

Part 1 -The role of a Passenger Service Agent 

The Airport Passenger Service Agent Course provides you with the knowledge and practical skills for working in the airport environment.   You learn the role of Airport Passenger Service Agent step by step and cover all aspects from when the passenger walk inside the airport and approaches the check in desk to issuing of the boarding pass.

Part 2 - Amadeus  Airport  Departure Check In System

This course gives practical hands-on experience  to equip the skills needed for this great career.  It entails the Fundamental  of Airline or Ground Handlers knowledge to process passengers at the Airport Check in Desk such as  checking in passengers, issuing boarding passes, baggage tags, assign seating, service request for passenger and much more... 

Part 1 - Course Modules 

This course covers 18 modules from the role of a Airport Customer Service Agent to the recruitment process when apply for jobs roles.  You will be studying the following modules:

Module 1 - Course Introduction 

Module 2 - The Airport Customer Service Role 

Module 3 - The Airport Environment

Module 4 - Airport Customer Service 

Module 5 - Aviation Enoding and Decoding  

Module 6 - Aviation Terminology 

Module 7 - Aviation Geography 

Module 8 - Airline Characteristics 

Module 9 - Ticketing Coding Information 

Module 10 - The Baggage Process 

Module 11 - Check in Process Scenario 

Module 12 - The Boarding Process 

Module 13 - The Arrival Process 

Module 14 - Specific Needs Passengers 

Modules 15 - Passenger Announcements 

Module 16 - Recruitment Process 1 

Module 17 - Recruitment Process 2 

Module 18 - Aviation Recruitment Assessments 

Part 2 - Course modules 

Airport Check in System Amadeus Altea Departure Control Systems (DCS)

This course provides you with hands-on practice in the following: 

• Lesson 1 - Passenger identification
• Lesson 2 - Single passenger check in
• Lesson 3 - Multi passenger check in
• Lesson 4 - Advanced Check-In Options
• Lesson 5 - Cancel check in
• Lesson 6 - Allocated seating
• Lesson 7 - Modify Seating 
• Lesson 8 - Seating maps
• Lesson 9  - Customer product record
• Lesson 10 - Customer Links and History
• Lesson 11 - Reservations Applications 
• Lesson 12 - Special Service Requests
• Lesson 13 - Frequent Travel Information
• Lesson 14 - Customer enquiries  
• Lesson 15 -  Customer Links and History
• Lesson 16 - Infant passengers
• Lesson 17 - E-tickets and updates 

Do  you want to learn a Check In System used in across the worldwide Airports and by Airlines. Welcome to Amadeus Airport Departure Control Check-in System. This is a professional course that can be studied in the from the comfort of your own home, no matter where you are in the world you live.  After completion you will not only receive practical online training and a recognised certificate after completion. 

The Altea DCS is used by over 30 well-established scheduled airlines across the world and in many cases is one the requirements to  employment is to have knowledge or experience of the Altea DCS system.  

The Airport Check in System Amadeus Altea Departure Control Systems (DCS) used by many Airlines and Ground Handlers.   

Assessment and Practice

This course is 100% practical and hands-on.  Each lesson consist of detailed instruction which are provided and there are Quizzes at the end of each assessment learnt.  This computerised reservation training course - Amadeus Altea Check In Departure Control System include a personal login to sign on/off to the Amadeus Altea emulator system to gain access and start training. 

How much time do I need to complete the course?

The course is expected to take 75 hours to complete. 

We believe that eight weeks of full system access should be enough time to use the system to complete all the modules and have a enough time to practice.  The minimum expected study time invested by a student is 4 hours per week.  You can decide when or how long you want to study - the system is available to you 6 months from your first day of login. 

The course includes...

• An agent sign on and sign off login
• 45 hours allocated time to complete your course within 6 months for Amadeus 
• 6 months access to access your account and practice outside of your course
• 20 Lessons and Drills (Quizzes) with immediate feedback 
• Plenty of additional scenario-base practice 
• Final assessment on the entire course
• Assigned a dedicated tutor to support you throughout your course 

On completion...

An official industry worldwide recognised Certificate of Global Distribution System Training from Viasinc.  This is a professional certification recognised by the Travel and Aviation industry. 

Once you have completed your course, you will receive 'Two Certificates', one for each course and Unitised Certificate illustrating to employers your knowledge and skills attained ready for employment within the industry.

Please note: You will also receive a 45 page 'Air Travel Appendix' inclusive of:

• Worldwide Airline coding and decoding
• Worldwide three letter codes coding and decoding
• Aircraft codes
• Country state codes
• Baggage allowance codes
• Abbreviations and Definitions used in the airline industry.

Career paths leading to...

The Airport Customer Service Professional  course can provide candidates with a wealth of career options with the examples of the following areas:

• Check-in Agent
• Passenger Service Agent 
• Airport Customer Service Agent 
• Departure Gate Agent 

Your course includes Course Materials, Personal Tutor Support & Guidance, and Certification.  

Our courses are the requirements of the industry and to meet the needs for well established airlines to ensure proficiency and high levels of competence at the start of your career. You will be able to gain employment with the technical knowledge and skills learnt on this course and gain a foothold within the industry of your choice.  

WELCOME TO THE WORLD OF PROFESSIONALISM FOR PROSPECTIVE  EMPLOYEES FOR THE AIRPORT AND AIRLINE INDUSTRY.