Do you want a job at the Airport? Would like to work at Airport Check-In or ever consider Airport Ticket Desk? Would you like to work as a Airline Customer Service Agent?
Well Exodus Travel Training and Recuitment have designed a course that complements two highly sought-after career paths in the Airport environment ~ Airport Customer Service Agent and Airport Ticket Desk.
After Covid many customers had to Cancel, Reissue or Exchange their travel details wanting the agent to Recalculate Fares, many industry staff were untrained to do so. One well established airline had to train customer service staff on Ticketing procedures due to the ever increasing changing demand, and due to customers requirements. Why not be a cut above the rest and attain important employment skills for that sustainable career.
Upon completion, you will have the skills and knowledge of reservations and ticketing procedures to industry standards.
*PAYMENT PLAN AVAILABLE WITH PARTIAL.LY INTEREST-FREE FROM £72.00 per month after initial payment. Click Partial.ly at the check-out for further details for your payment options.
Course Information
This course is designed into three parts: Airlines Fares and Ticketing; The Roles and Responsibility of Airport Customer Services Check-in Agent and the Amadeus Airport Departure Control Check-In Systems widely used at Airports.
Part 1 - Airline Fares and Ticketing
For Fares and Ticketing Professional Intermediate Level - You will learner how to search, find and select the correct fare for different Passenger scenarios, familiarise with Airline Geography, Construct Passenger Fares, discover Airport City and Airline Codes for numerous destinations around the world, the Baggage Allowance systems available to Passengers and much more.
Once completed and gained familiarity with ticketing procedures, you will move onto the role and responsibilities of a Airport Customer Service Check-In Agent and have a real insight to the role at hand.
Part 2- The Roles and Responsibility of Customer Service Check-In Agent
The Airport Customer Service Agent (CSA) Course provides you with the knowledge and practical skills for working in the airport environment. You learn the role of Airport Customer Service Agent step by step and cover all aspects from when Passengers walk inside the Airport and approaches the check in desk to issuing of the Boarding Pass. The course is broken-down into 18 chapters the Customer Service element and the actual role of the Passenger Service Agent, which is much more practical.
Once you have gained insight to the role of an Airport Customer Service Agent, you are now now ready for the ultimate course and will move onto the GDS training Amadeus Altea Departure Control System (DCS).
Part 3 - Amadeus Departure Control Airport Control Check-In
The Altea DCS is used by over 30 well-established scheduled airlines across the world and in many cases is one the requirements to employment is to have knowledge or experience of the Altea DCS system.
This course gives practical hands-on experience to equip the skills needed for this great career. It entails the Fundamental of Airline or Ground Handlers knowledge to process passengers at the Airport Check in Desk such as checking in passengers, issuing boarding passes, baggage tags, assign seating, service request for passenger and much more...
This is an excellent course with plenty of Interaction, Simulation, and Scenario-Based Instruction giving you the confidence, knowledge, hands-on experience and familiarity of the Altea DCS system with a solid career path within Aviation.
Course modules
Part 1: Airline Fares and Ticketing
Course Includes...
1 Understand IATA Terms and Definitions
2 Know IATA Areas
3 Know IATA Codes
4 Understand fare types
5 Select appropriate fares
6 Know the milage system
7 Taxes, fee and charges
8 Air travel documentation
Part 2: Airport Check In Customer Service
Course includes…
Module 1 - Course Introduction
Module 2 - The Airport Customer Service Role
Module 3 - The Airport Environment
Module 4 - Airport Customer Service
Module 5 - Aviation Encoding and Decoding
Module 6 - Aviation Terminology
Module 7 - Aviation Geography
Module 8 - Airline Characteristics
Module 9 - Ticketing Coding Information
Module 10 - The Baggage Process
Module 11 - Check in Process Scenario
Module 12 - The Boarding Process
Module 13 - The Arrival Process
Module 14 - Specific Needs Passengers
Modules 15 - Passenger Announcements
Module 16 - Recruitment Process 1
Module 17 - Recruitment Process 2
Module 18 - Aviation Recruitment Assessments
Part 3: Airport Check-In System Amadeus Altea DCS
Course includes……
Industry standards
Lesson 1 - 24-Hour Clock
Lesson 2 - Time Zones
Lessons 3/4 - Airport and City Codes
Lesson 5 - Major Worldwide Airports
Lesson 6 - Commercial Airlines
Lesson 7 - Aircraft Manufacturers
Lesson 8 - Aircraft Types
Lesson 9 - Airline Hubs
Lesson 10 - Major Airport Codes
Introduction to DCS and GDS Systems
Lesson 11 - Introduction to DCS
Lesson 12 - Introduction to GDS
Customer Management Airport Check-In
Lessons 13-16 - Introduction to DCS Customer Management
Lesson 17 - Customer Management - Passenger Identification
Lesson 18 - Single Passenger Check-In
Lesson 19 - Multi-Passenger Check-In
Lesson 20 - Advance Check-In Options
Lesson 21- Cancel Check-In
Lesson 22 - Group Check-In
Lesson 23 - Allocated Seating
Lesson 24 - Modify Seating
Lesson 25 - Neutral Seat Maps
Lesson 26 - Customer Product Records
Lesson 27 - Customer Links and History
Lesson 28 - Reservation App
Lesson 29 - Service Requests
Lesson 30 - FQTV Data
Lesson 31 - Customer Comments
Lesson 32 - Infant Passengers
Lesson 33 - E-Tickets and Updates
Lesson 34 - Create Bookings
Final Exam on Amadeus Emulator
Freeform on Amadeus Altea DCS Emulator
The Amadeus Altea DCS course includes...
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An agent sign on and sign off login
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45 hours allocated time to complete your course within 6 months
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6 months access to your account and practice outside of your course
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Plenty of additional scenario-base practice
Upon completion you will receive 4 Certificates...
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Airline Fares & Ticketing Intermediate Level
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Airport Customer Service Check-In
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Amadeus Airport Check-In Customer Management Altea Departure Control Systems (DCS)
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Exodus Travel Training and Recruitment Certificate Notification
The course includes...
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Continuous support and guidance from dedicated expert tutor
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All examinations
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All certifications to completed courses
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Continuous support in assistance to finding employment within the industry
At Exodus Travel Careers & Training we treat each student as an individual by ensuring that all receive the assistance required while on the course. We will keep in contact with you on a regular basis to find out how you are getting on with the course even if you do not contact us. We also assist in finding employment with your career interest and provide you expert knowledge of what major organisations are look for in your chosen career path. Your time with us will be tailored to your needs to ensure you gain the best possible success on your course and seeking your career.
