AIRPORT CUSTOMER SERVICE PROFESSIONAL (Intermediate) - Gold Level

TRAVEL TRAINING COURSES - AIRPORT CUSTOMER SERVICE AGENT CAREER - Intermediate Level

Do you want a job at the Airport? Would like to work at Airport Check-In? Would you like to work as a Customer Service Agent? 

'One Stop' Career course for those seeking a professional career as a Airport Customer Service (Passenger Service) Agent (PSA) or Customer Service Agent (CSA).  This Airport Passenger/Customer Service Agent Course provides you with the knowledge and practical skills for working in the airport environment as Airport Customer Service.  

The course consist of Two online courses studying first the role of a Customer Service Agent (CSA) gaining the knowledge and understanding of the role working at the airport.  The key industry terminology, responsibilities and daily scenarios that would occur in the job role of a CSA.  The second part of the course is hand-on practical training on the Airport Check-in System used by Ground Handlers and Airlines. 

This course covers a number of elements that will enhance your opportunities  of employment  within the aviation industry and allows you to walk way with Professional training required by the industry and recognised qualification. 

Part 1: Airport Customer Service Operations

The Airport Customer Service Agent (CSA) Course provides you with the knowledge and practical skills for working in the airport environment.   You learn the role of Airport Customer Service Agent step by step and cover all aspects from when the passenger walk inside the airport and approaches the check in desk to issuing of the boarding pass.  The course is broken-down into 18 chapters the Customer Service element and the actual role of the Passenger Service Agent, which is much more practical.  This course covers a number of elements that will enhance your opportunities  of employment  within the aviation industry.

Part 2: Airport Departure Control System Altea (DCS)

The Altea DCS is used by over 30 well-established scheduled airlines across the world and in many cases is one the requirements to  employment is to have knowledge or experience of the Altea DCS system.  This course gives practical hands-on experience  to equip the skills needed for this great career.  It entails the Fundamental  of Airline or Ground Handlers knowledge to process passengers at the Airport Check in Desk such as  checking in passengers, issuing boarding passes, baggage tags, assign seating, service request for passenger and much more...

Part 3: Airline Reservations The course is covered with Airline Reservations with particularly focus on Coding and Encoding, Flight  and Seating Availability, Return Availability, Schedule Information, Special Service Request,  Frequent Flyer and Passenger Information plus much more…

Part 1: AIRPORT CUSTOMER SERVICE AGENT (CSA) 

You learn the role of Airport Customer Service Agent step by step and cover all aspects from when the passenger walk inside the airport and approaches the check in desk to issuing of the boarding pass. 

Course content... 

This course covers 18 modules from the role of a Airport Customer Service Agent to the recruitment process when apply for jobs roles.  You will be studying the following modules:

• Module 1 - Course Introduction 
• Module 2 - The Airport Customer Service Role 
• Module 3 - The Airport Environment
• Module 4 - Airport Customer Service 
• Module 5 - Aviation Encoding and Decoding  
• Module 6 - Aviation Terminology 
• Module 7 - Aviation Geography 
• Module 8 - Airline Characteristics 
• Module 9 - Ticketing Coding Information 
• Module 10 - The Baggage Process 
• Module 11 - Check in Process Scenario 
• Module 12 - The Boarding Process 
• Module 13 - The Arrival Process 
• Module 14 - Specific Needs Passengers 
• Modules 15 - Passenger Announcements 
• Module 16 - Recruitment Process 1 
• Module 17 - Recruitment Process 2 
• Module 18 - Aviation Recruitment Assessments 

Part 2: AIRPORT CUSTOMER SERVICE PROFESSIONAL  CHECK IN SYSTEM 

The Altea DCS Airport Customer Service Check in System is used by over 30 well-established Scheduled Airlines across the world and in many cases is one the requirements to  employment is to have knowledge or experience of the Altea DCS system. 

The key topics will be studied in relation to Airport Customer Management includes...

• Lesson 1 - 24-Hour Clock
• Lesson 2 - Time Zones
• Lessons 3/4 - Airport and City Codes
• Lesson 5 - Major Worldwide Airports
• Lesson 6 - Commercial Airlines
• Lesson 7 - Aircraft Manufacturers
• Lesson 8 - Aircraft Types
• Lesson 9 - Airline Hubs
• Lesson 10 - Major Airport Codes
• Lesson 11 - Customer Management
• Lesson 12 - Customer Management  - Check-in
• Lesson 13 - Customer Management  - Single Passenger Check-in
• Lesson 14 - Customer Management  - Multi-Passenger Check-in
• Lesson 15 - Customer Management  - Cancel Passenger Check-in
• Lesson 16 - Customer Management  - Group Passenger Check-in
• Lesson 17 - Customer Management  - Seating
• Lesson 18 - Customer Management  - Seating Maps
• Lesson 19  - Customer Management  - Passenger Data
• Lesson 20 - Customer Management - Service Requests
• Lesson 21 - Customer Management  - Frequent Flyer Data
• Lesson 22 - Customer Management  - Customer Comments
• Lesson 23 - Customer Management  - Infant Passengers
• Lesson 24 - Customer Management - E-Tickets
• Lesson 25 - Customer Management - Itinerary Creating Bookings

Final Exam on Amadeus Emulator

Freeform on Amadeus Altea DCS Emulator

This course cover the functions Interactivity, Simulation, and Scenario-Based Instruction Emulator System course gives you the competence to check in passengers, seating arrangements, passenger data,  passenger itinerary updates in the format of Lessons, Quiz and Drills.  You will be competent in the following areas.

This computerised reservation training course - Amadeus Altea Check in Departure Control System.

The Altea DCS course includes...

• An agent sign on and sign off login
• 45 hours allocated time to complete your course within 6 months
• Access your account and practice outside of your course
• 20 Lessons and Drills (Quizzes) with immediate feedback 
• Plenty of additional scenario-base practice 
• Final assessment on the entire course
• Continuous Support and Guidance throughout your course

Part 3: Airlines Reservations - GDS: Amadeus

• Introduction, Sign In and Out, Work Areas
• Encode and Decode
• Introduction to the PNR
• PNR Redisplay, Displaying PNR SubFields
• Timetables, Flight Details
• Flight Availability, Return Availability, Schedules information
• Booking Seats from Availability
• Creating and Ending a complete PNR
• Cancel and Changing Mandatory PNR Elements
• Mailing Address and Billing Address Elements
• General Remark and OSI Elements
• SSR Elements, Passenger Information Elements, Frequent Flyer Elements
• SSR Elements, with Child, Infant, Unaccompanied Minor Passenger Data
• Cancel and Changing Optional PNR Elements
• Advance Seating Requests
• Seat Maps
• Request Specific Seats, Specific Seat Wish, Modify
• Calculator and Currency Functions,
• Building Connections  and Minimum Connect Times
• Advanced  Flight Availability
• Direct Sell, Waitlist, Open/ARNK/Passive Segments
• PNR Claim
• Split PNR
• Non-Homogeneous PNRs
• Customer Profiles
• Queue Count, Queue Placement, Option Element
• Queue Access/Exit, Remove/Delay Queued PNRs
• Segment Status, Schedule Change, Waitlist Assurance

Final Assessment Exam - Emulator

Once you have completed your course, you will receive a Certificate and Notification of Topics Learnt, demonstrating to employers your knowledge  and skills attained ready for employment within the industry. 

How much time do I need to complete the course?

The course is expected to take 105 hours to complete. The minimum expected study time invested by a student is 5 hours per week and complete in 15 weeks.  You could also commit to 2.5 hours each week.  However, this is a guideline and the course can work around your own commitments with you and your tutor you are able to design your own schedule to suit your needs.

The course includes:

Your course includes different assessment methods

• Air Appendix Manual
• Airport Customer Service Operations - Online
• 45 Hours of study of GDS Amadeus Altea Airport Check-in - Amadeus
• 30 Hours of study of Airline Reservations - Amadeus
• Lessons and Drills (Quizzes) to assess your learning and progress
• Final assessments for all areas of the course known as Exam Emulators
• Tutor support & guidance throughout your course

Certification 

You will also receive 3 certificates:

• Airport Customer Service Operations 
• Industry recognised Certificate  - GDS Amadeus Altea Airport Check-in Departure Control 
• Industry recognised Certificate  - GDS Amadeus Airline Reservations 
• Notification of Topics Learnt

INTENDED CAREER PATHS....

The Airport Customer Service Professional  course can provide candidates with a wealth of career options with the examples of the following areas:

• Check-in Agent
• Passenger Service Agent 
• Airport Customer Service Agent 
• Departure Gate Agent 
• Airport Information Desk 
• Passenger Service Assistance
• Passenger Ambassador
• Customer Service Host
• Meet & Greet Assistant
• Arrival and Transfer Assistant
• Passenger Service Agent Reduce Mobility Assistant  

At Exodus Travel Training & Recruitment our courses are  are the requirements of the industry and to meet the needs for well established airlines to ensure proficiency and high levels of competence at the start of your career. You will be able to enhance your opportunities of employment with the technical knowledge  and practical skills learnt on this course and gain a foothold within the industry of your choice.  

*There are Payment Options Available with an Instalment plan. Terms and conditions apply, please enquire.