Please note: This is a 3-Day course
New Arrivals
Our Class Based Courses
Next day: TBC
INTRODUCTION
This Bespoke Airport Customer/Passenger Service Course and Airport Check in Departure Control System course provides the professional skills and knowledge into the role. Airport Ground Handlers and World Class Airlines are looking for the best candidates to employ.
Within the aviation industry, candidates are expected to have professional knowledge and proficiency to work for the best companies in the world.
This Airport Passenger Services course not only gives you the insight into this intended career path, but also practical training on a widely used Check in system used by many airlines worldwide.
We also offer unlimited assistance during the recruitment process when apply for employment within the industry.
The skills learnt are universal and recognised worldwide regardless so, this course is an initial start and allows you to decide what career path you wish to pursue.
We have now decided to included the training package Airport Check-in System Altea (DCS) Training for all students to ensure you are equipped for the Aviation industry.
1. Passenger Service Agent Training Including Introduction Amadeus Departure Control System -
* All students are expected to bring a laptop on the 3rd day of Training.
This training is be broken into 4 distinctive areas related to the role of Airport Passenger Services.
YOU WILL GAIN THE FOLLOWING PROFICIENCIES AND COMPETENCES OF...
Customer/Passenger Services:
Day 1
1.Knowledge of the airport environment
- Operational areas in the airport environment
- Type of passenger airlines
- IATA Airline Coding and Decoding
- Type of aircrafts
- IATA Airline Geography
- Encoding and Decoding Airline Carriers Codes
- Encoding and Decoding City/Airport Codes
- And much more...
Day 2
2. The Role of a Passenger Service Agent
- Passenger Service Agent Roles and Responsibilities
- Airport Check in Methods
- Travel Documentation
- Electronic tickets
- Dangerous Good Regulations
- Security Procedures for Baggage
- Airline Baggage Policy
- Airline Baggage Tags Information
- Boarding Card Procedures
- Airline Terminology
- Encoding and Decoding Airline Carriers Codes
- Encoding and Decoding City/Airport Codes
- IATA Areas and Sub-Areas
- Personnel Lines of Communication
- Passenger Special Request Codes
- Baggage Allowance Coding and much more…
- Opportunities to employment as a Customer/Passenger Service Agent
- Type of Industry Employers leading to a career in Customer/Passenger Services
- Aviation assessments during the recruitment process
*Schedule content subject to change
Optional for students
3.Practical training on a Airport Check in Departure Control System (Amadeus Altea DCS).
Please note:
Once enrolled - you will receive a 2-hour Passenger Services Training Only - Demonstration Login Only to DCS - to get experience industry systems.
Students enrolled: Passenger Service and Amadeus Altea DCS Training - Full Amadeus Training Package
- Amadeus Worldwide Airlines using Airport Departure Control System
- You will receive your personal login details to complete the training and an introduction to the system and some practical training.
This is an excellent course with plenty of Interaction, Simulation, and Scenario-Based Instruction giving you the confidence, knowledge, hands-on experience and familiarity of the Altea DCS system with a solid career path within Aviation.
After you initial introduction training you are able to gain hands-on practice on the following:
- Passenger identification
- Single passenger check in
- Multi passenger check in
- Advanced Check-In Options
- Cancel check in
- Allocated seating
- Modify Seating
- Seating maps
- Customer product record
- Customer Links and History
- Reservations Applications
- Special Service Requests
- Frequent Travel Information
- Customer enquiries
- Customer Links and History
- Infant passengers
- E-tickets and updates.
4. After the training, you will be invited to a mock interview with industry experts*.
*Only for candidates enrolled a Customer Service Agent Course.
Course Dates, Location & Information...
Next training dates:
Weekdays
1. Monday 21st October - 23rd vOctober Duration: 3-Day 10.00am-4.00pm
Please note: Limited spaces available
*For Social Distance Measures - Candidates will be spaced one meter apart, if compliance is compulsory.
What's included on your training day?
- Free Refreshments available throughout your training
- Course Materials & Stationery included
- Air Travel Appendix manual
- Certificate of Completion
- Unlimited employment support
Venue - London... either location*
Locations
Locations are based on the type of tutor sessions booked and this will be confirmed upon confirmation of enrolment. We currently have one locations in London:
1. Stratford, London E15 approx. 500 metres from Stratford Station
Please note: on the day of training you are expected to bring a laptop to prepare for your DCS Training.
On Completion...
Once you have completed your course, you will receive two Certificates:
1- Your 'Certificate of Achievement' in Airport Customer Passenger Services
2 - A Worldwide recognised Certificate - Airport Departure Control Systems (Students enrolled on Full Passenger Service and Amadeus Altea DCS Course)
3 - A 'Unitised' Certificate.
Demonstrating to employers your knowledge and skills attained ready for employment within the industry.
Additional information...
You will also receive a 'Air Travel Appendix' inclusive of:
- Airline coding and decoding
- Three letter codes coding and decoding
- Aircraft code
- Country state codes
- Baggage allowance codes
- Abbreviations and Definitions used in the airline industry
Our courses are are the requirements of the industry and to meet the needs for well established airlines to ensure proficiency and high levels of competence at the start of your career. You will be able to gain employment with the technical knowledge and skills learnt on this course and gain a foothold within the industry of your choice.
After care support...
At Exodus Travel Careers & Training we treat each student as an individual by ensuring that all receive the assistance required while on the course. We will keep in contact with you on a regular basis to find out how you are getting on with the course even if you do not contact us. We also assist in finding employment with your career interest and provide you expert knowledge of what major organisations are look for in your chosen career path. Your time with us will be tailored to your needs to ensure you gain the best possible success on your course and seeking your career.
Enrol today and start working towards a sustainable career in the Aviation Industry.
