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NEW 2024 Airport Passenger Service Agent Professional Classroom Training - NEXT DATE: From Monday 08 April - Wednesday 10 April 3-Day Course (10am - 3pm)

Regular price £377.00 Sale

Please note: This is a 3-Day course 

New Arrivals 

Class Based Courses are Back 

 

INTRODUCTION 

This Bespoke Airport Customer/Passenger Service Course and Airport Check in Departure Control System course provides the professional skills and knowledge into the role.   Airport Ground Handlers and World Class Airlines are looking for the best candidates to employ.  

Within the aviation industry, candidates are expected to have professional knowledge and proficiency to work for the best companies in the world.  

This Airport Passenger Services  course not only gives you the insight into this intended career path, but also practical training on a widely used Check in system used by many airlines worldwide. 

We also offer unlimited assistance during the recruitment process when apply for employment within the industry.  

The skills learnt are universal and recognised worldwide regardless so, this course is an initial start and allows you to decide what career path you wish to pursue. 


Students will have the options of the following training packages 

1. Passenger Service Agent Training Only 

2. Passenger Service Agent Training Including  Introduction Amadeus Departure Control System  -

* All students are expected to bring a laptop on the 3rd day of Training.

 

This training is be broken into 4 distinctive areas related to the role of Airport Passenger Services. 

YOU WILL GAIN THE FOLLOWING PROFICIENCIES AND COMPETENCES OF...

Customer/Passenger Services:

Day 1

1.Knowledge of the airport environment 

  • Operational areas in the airport environment 
  • Type of passenger airlines 
  • IATA Airline Coding and Decoding 
  • Type of aircrafts
  • IATA Airline Geography
  • Encoding and Decoding Airline Carriers Codes
  • Encoding and Decoding City/Airport Codes

 

Day 2

2. The Role of a Passenger Service Agent 

  • Passenger Service Agent Roles and Responsibilities 
  • Airport Check in Methods 
  • Travel Documentation
  • Electronic tickets
  • Dangerous Good Regulations
  • Security Procedures for Baggage 
  • Airline Baggage Policy 
  • Airline Baggage Tags Information 
  • Boarding Card Procedures
  • Airline Terminology 
  • Encoding and Decoding Airline Carriers Codes
  • Encoding and Decoding City/Airport Codes
  • IATA Areas and Sub-Areas
  • Personnel Lines of Communication
  • Passenger Special Request Codes 
  • Baggage Allowance Coding and much more………

 

Day 3 

3. Aviation Industry Assessments

  • Opportunities to employment as a Customer/Passenger  Service Agent 
  • Type of Industry Employers leading to a career in Customer/Passenger Services 
  • Aviation assessments during the recruitment process 

*Schedule content subject to change

 Optional for students

4.Practical training on a Airport Check in Departure Control System (Amadeus Altea DCS)   

*Optional for students and will take place on Day 3 - For students training on Amadeus Altea DCS 

Please note:

Students enrolled: Passenger Services Training  Only - Demonstration  Login Only to DCS

Students enrolled: Passenger Service and Amadeus Altea DCS Training  - Full Amadeus Training Package

  • Amadeus Worldwide Airlines using Airport Departure Control System 
  • You will receive your personal  login details to complete the training and an introduction to the system and some practical training.  

This is an excellent course with plenty of Interaction, Simulation, and Scenario-Based Instruction giving you the confidence, knowledge, hands-on experience and familiarity of the Altea DCS system with a solid career path within Aviation. 

After you initial introduction training you are able to gain hands-on practice on the following:   

  • Passenger identification
  • Single passenger check in
  • Multi passenger check in
  • Advanced Check-In Options
  • Cancel check in
  • Allocated seating
  • Modify Seating 
  • Seating maps
  • Customer product record
  • Customer Links and History
  • Reservations Applications
  • Special Service Requests
  • Frequent Travel Information
  • Customer enquiries  
  • Customer Links and History
  • Infant passengers
  • E-tickets and updates 

 

Course  Dates, Location & Information...

Next training dates: 

Weekdays

1. Monday  14th February - Wednesday  16th February  2024

Duration: 3-Day 10.00am-3.00pm

Weekends 

1. Saturdays Only 

From 24th February - 09th March 2024

Duration: 3 Consecutive Saturdays 

Please note: Limited spaces available

*For Social Distance Measures - Candidates will be spaced one meter apart, if compliance is compulsory. 

 

What's included on your training day?

  • Get 10% off if you book 1 month in advance discount code once enrolled (at check-out)
  • Free Refreshments available throughout your training 
  • Course Materials & Stationery included
  • Air Travel Appendix manual 
  • Certificate of Completion 
  • Unlimited employment support  

 

 Venue - London... either location*

Locations

Locations are based on the type of tutor sessions booked and this will be confirmed upon confirmation of enrolment.  We currently have two locations in London:  

1.Stratford, London E15 

2.Jewry St, EC3N - 150 from Aldgate Station 


* Location will be confirmed near training date

Please note: on the day of training you are expected to bring a laptop to prepare for your DCS Training. 


On Completion... 

Once you have completed your course, you will receive two Certificates:

1- Your 'Certificate of Achievement' in Airport Customer Passenger Services 

2 - A Worldwide recognised Certificate - Airport Departure Control Systems (Students enrolled on Full Passenger Service and Amadeus Altea DCS Course) 

3 - A 'Unitised' Certificate. 

 Demonstrating to employers your knowledge  and skills attained ready for employment within the industry. 

 

Additional information...

You will also receive a 'Air Travel Appendix' inclusive of:

  • Airline coding and decoding
  • Three letter codes coding and decoding
  • Aircraft code
  • Country state codes
  • Baggage allowance codes
  • Abbreviations and Definitions used in the airline industry

Our courses are  are the requirements of the industry and to meet the needs for well established airlines to ensure proficiency and high levels of competence at the start of your career. You will be able to gain employment with the technical knowledge  and skills learnt on this course and gain a foothold within the industry of your choice.  

 

After care support...

At Exodus Travel Careers & Training we treat each student as an individual by ensuring that all receive the assistance required while on the course. We will keep in contact with you on a regular basis to find out how you are getting on with the course even if you do not contact us. We also assist in finding employment with your career interest and provide you expert knowledge of what major organisations are look for in your chosen career path. Your time with us will be tailored to your needs to ensure you gain the best possible success on your course and seeking your career.

 

Enrol today and start working towards a sustainable career in the Aviation Industry.