Course Information
This Certificate in Airline Reservations, Fares and Ticketing Professional provide you with the underpinning knowledge of ticketing principles and hand-ons practical experience. The course focuses on three areas of study starting of with practical theory of the highly sought-after professional course recognised by the Travel and Airline industry. This course includes the following content.
For Airfares Level 1, - You will learner how to search, find and select the correct fare for different passenger scenarios, familiarise with airline geography, construct passenger fares, discover airport city codes for numerous destinations around the world, the baggage allowance systems available to passengers and much more.
For Airline Reservations, - You will also explore one of the most important aspect to Airline Reservations Passenger Name Records (PNRs) and Special Service Request (SSR) to request a specific service from the Airline in order to meet the Passengers needs such as meals, wheelchair assistance, frequent flyer and much more requests. You will also experience Other Service Information (OSI) to inform the Airline of Very Important Person (VIP) or Commercial Important Person (CIP) passengers will be boarding the Airline.
For Fares, Pricing, Ticketing, and Electronic Miscellaneous Document - The second part of the Amadeus training course provides the knowledge to learn Airlines Fares, Availability, Fare Rules, Airline Pricing and lastly Miscellaneous Document.
Module 1 Content- Fares and Ticketing - Level 1
Course Includes...
1 Understand IATA Terms and Definitions
2 Know IATA Areas
3 Know IATA Codes
4 Understand fare types
5 Select appropriate fares
6 Know the milage system
7 Taxes, fee and charges
8 Air travel documentation
Module 2 Content - The Airline Reservations
Course Includes...
Airlines Reservations Part 1
Lesson 1-1 — Introduction, Sign In and Out, Work Areas
Lesson 2 — Encode and Decode
Lesson 3 — Introduction to the Passenger Name Record (PNR)
Lesson 4 — PNR Redisplay, Displaying PNR SubFields
Lesson 5 — Timetables, Flight Details
Lesson 6 — Flight Availability, Return Availability, Schedules information
Lesson 7 — Booking Seats from Availability
Lesson 8 — Name Elements, Contact Elements
Lesson 9 — Ticketing Element, Received-From Element
Lesson 10 — Creating and Ending a complete PNR
Lesson 11 — Cancel and Changing Mandatory PNR Elements
Lesson 12 — Mailing Address and Billing Address Elements
Lesson 13 — General Remark and OSI Elements
Lesson 14 — SSR Elements, Passenger Information Elements, Frequent Flyer Elements
Lesson 15 — Cancel and Changing Optional PNR Elements
Lesson 16 — Advance Seating Requests
Lesson 17 — Seat Maps
Lesson 18 — Request Specific Seats, Specific Seat Wish, Modify
Lesson 19 — Calculator and Currency Functions, Minimum Connect Times
Lesson 20 — Help system
Reservation 1 - Exam Final Assessment Exam on Emulator
Airline Reservations Part 2
Lesson 1 — Advanced Availability Entries
Lesson 2 — Access Types
Lesson 3 — Direct Sell, Waitlist, Open/ARNK/Passive Segments
Lesson 4 — PNR Claim
Lesson 5 — Split PNR
Lesson 6 — Non-Homogeneous PNRs
Lesson 7 — Customer Profiles
Lesson 8 — Queue Count, Queue Placement, Option Element
Lesson 9 — Queue Access/Exit, Remove/Delay Queued PNRs
Lesson 10 — Segment Status, Schedule Change, Waitlist Assurance
Reservation 2 - Final Assessment Exam - Emulator
Part 3 - Fares, Pricing, Ticketing, and Electronic Miscellaneous Document
Course Includes...
• Lesson 1 — Basic Fare displays, carrier specific fares
• Lesson 2 — Fare displays for specific dates
• Lesson 3 — Additional fare display options
• Lesson 4 — Fare display follow up entries
• Lesson 5 — Fare notes
• Lesson 6 — Itinerary Pricing
• Lesson 7 — Best Buy Pricing
• Lesson 8 — Stored Itinerary Pricing
• Lesson 9 — Pricing Options
• Lesson 10 — PNR Fare Elements
• Lesson 11 — Ticketing
• Lesson 12 — Ticket Exchange and Refund
Final Examination - Amadeus Simulated Emulator
Assessment and Practice
This course is 100% practical and hands-on. Each lesson consist of detailed instruction which are provided and there are Quizzes at the end of each assessment learnt. To access to the Amadeus System includes a personal login to sign on/off the reservation emulator to start training.
All Course Materials and Appendix Manual includes:
• An agent sign on and sign off login
• 40 hours of Amadeus Online Training split into three parts
Lessons and Drills (Quizzes) to assess your learning and progress
• Final assessments for all three areas of the course known as Exam Emulators
• Support & guidance throughout your course
You will receive 3 certificates:
Fares and Ticketing - Level 1 (Professional)
Amadeus Airline Reservations
Amadeus Fares, Pricing and Ticketing
Exodus Travel Training and Recruitment Notification
What a great way of gaining the right qualifications to start your career and gain a wealth of knowledge, industry terminology and skills ready for an Ticketing career path.
CAREER PATHS
The Airline Reservations Fares & Ticketing Professional Systems course can provide candidates with a wealth of career options with the examples of the following areas:
• Airport Ticket Desk
• Airline Reservations
• Airline Call Centre
• Airline Reservation Agent
• Fares Desk Agent
• Travel Consultant
At Exodus Travel Careers & Training will treat you as an individual by ensuring that all receive the assistance required while on the course. We will keep in contact with you on a regular basis to find out how you are getting on with the course even if you do not contact us. We also assist in finding employment with your career interest and provide you expert knowledge of what major organisations are look for in your chosen career path. Your time with us will be tailored to your needs to ensure you gain the best possible success on your course and seeking your career.
Our 'One Stop' Courses- Heading you in the right direction for a sustainable career.
