Course Information
This professional course is designed for those that would like an introduction to the industry, related continued professional development or additional training for further knowledge on systems used in the industry. You will be managing Airline Reservations from enquiry to check flight available to creating booking files for Passengers. You will also explore one of the most important aspect to Airline Reservations Passenger Name Records (PNRs) and Special Service Request (SSR) to request a specific service from the Airline in order to meet the Passengers needs such as meals, wheelchair assistance, frequent flyer and much more requests. You will also experience Other Service Information (OSI) to inform the Airline of Very Important Person (VIP) or Commercial Important Person (CIP) passengers will be boarding the Airline.
The course particularly focus on Coding and Encoding, Flight and Seating Availability, Return Availability, Schedule Information, Special Service Request, Frequent Flyer and Passenger Information plus much more...
Course Includes 18 Modules…61 LESSONS
Airlines Reservations
- Lesson 1 — What is a GDS?
- Lesson 2 — Sign On and Off
- Lesson 3 — Encode and Decode
- Lesson 4 — Timetable Displays
- Lesson 5 — Flight Availability, Return Availability
- Lesson 6 — Availability Follow-Up Entries
- Lesson 7 — Basic Flight Information
- Lesson 8 — Flight Reservations
- Lesson 9 — Basic Booking File (BF) Retrieval
- Lesson 10 — Basic Booking File Interpretation
- Lesson 11 — Required Booking File Data
- Lesson 12 — Create Basic Booking Files
- Lesson 13 — Advanced Booking Files Retrieval
- Lesson 14 — Optional Booking File Data
- Lesson 15 — Booking File History
- Lesson 16 — Multiple Passenger Names
- Lesson 17 — Infant Passenger Names
- Lesson 18 — Forms of Payment
- Lesson 19 — Remarks
- Lesson 20 — Messaging Overview
- Lesson 21 — Other Service Information (OSI) Messages
- Lesson 22— Special Service Request (SSR) Messages
- Lesson 23 — Mileage Membership Numbers
- Lesson 24— Security Information SSR Messages
- Lesson 25 — Passenger Contact SSR Messages
- Lesson 26 — Child and Infant SSR Messages
- Lesson 27— Addresses
- Lesson 28 — Associated Optional Services
- Lesson 29— Seat Maps
- Lesson 30— Specific Seat Assignments
- Lesson 31— Seat Assignment by Area
- Lesson 32— Seating as an Optional Service
- Lesson 33— Change or Cancel Seating
- Lesson 34— Cancellations
- Lesson 35 — Insert Segments
- Lesson 36 — Move Segments
- Lesson 37 — Rebooking Flights with New Booking Code or Date
- Lesson 38— Change Segment Status
- Lesson 39— Delete Passenger Data
- Lesson 40 — Change Passenger Data
- Lesson 41 — Insert Passenger Data
- Lesson 42— Cancel Optional Services
- Lesson 43— Display Client Files
- Lesson 44 — Build BFs from Client Files
- Lesson 45 — Build Client Files
- Lesson 46 — Advanced Flight Availability
- Lesson 47— Update Availability
- Lesson 48 — Alpha/Numeric and Last Seat Availability
- Lesson 49— Link Indicators and Carrier Specific Availability
- Lesson 50 — Building Connections and Minimum Connecting Times
- Lesson 51 — Direct Flight Booking
- Lesson 52 — Waitlist Flights
- Lesson 53 — Already-Confirmed and Already-Waitlisted Segments
- Lesson 54 — Open Segments
- Lesson 55 — ARNK Segments
- Lesson 56 — Secured, Guaranteed, Super Guaranteed, Standard and Request Sell
- Lesson 57 - Divide a Party
- Lesson 58 — Journey Types
- Lesson 59 — Queue Count, Queue Placement
- Lesson 60— Queue Access
- Lesson 61 — Work through Queues
Assessments & Practice
• There are Quizzes at the end of each assessment learnt. The Airline Reservations Professional Systems training course - includes a personal log in to sign on and sign off the professional emulator.
The course includes
• An agent sign on and sign off login
• 30 Hours of study
• 61 Lessons and Drills (Quizzes) to assess your learning and progress
• Final assessments for all areas on the Galileo Exam Emulators
• Support & guidance throughout your course
You will receive 2 certificates
• Galileo Airline Reservations
• Exodus Travel Training and Recruitment Certificate
This course is for prospective employee wanting to work in the Airport environment.
What a great way of gaining the right Professional qualification recognised by the industry to start your career.
