NEW: Airline Reservations - Intermediate Level

Would you like a job at the Airport? Working at the Ticket Desk or in Airlines Reservations. Would you like to gain the skill-set trained for booking and ticketing to meet travellers requests for well- established Travel Companies.

Well, Exodus Travel Training and Recuitment have put together industry courses to complement  highly sought-after career paths in Airline Reservations and Ticketing, Fares Consultant, Ticketing Agent Desk or Travel Consultant. 

After Covid many customers had to Cancel, Reissue or Exchange their travel details wanting the agent to Recalculate Fares. You will be expected to handling ticketing and reservations bookings to meet travel request . Why not be a cut above the rest and attain important employment skills for that sustainable career.

Course Information

This course is designed into three parts: Airlines Fares and Ticketing; The Roles and Responsibility  of Airport Customer Check-in Agent and the Amadeus Airport Departure Control Check-In Systems used at airports.

Part 1

For Fares and Ticketing Professional Intermediate Level - You will learner how to search, find and select the correct fare for different Passenger scenarios, familiarise with Airline Geography, Construct Passenger Fares, discover Airport City and Airline Codes for numerous destinations around the world, the Baggage Allowance systems available to Passengers and much more.

Once completed and gained familiarity with ticketing procedures, you will move onto GDS Industry Training in either one of the systems - Sabre, Amadeus, Apollo or Galileo  and gain hands-on practice on reservations systems used in the industry. 

Part 2

The Fares and Ticketing courses are highly sought-after professional course recognised by the Airline and Travel Industry. The Level 1 Fares and Ticketing course focus on the key areas of Airline Pricing, Fare Rules, Fare Availability and Multipurpose Air Documents.

The Fares and Ticketing will give candidates the competence and valuable knowledge required by well-established and prestigious Airlines will ask you to be competent in booking simple Return Fares to Complex Air Travel Itineraries around the world for Leisure to Corporate Travellers.

Course modules

Part 1: Airline Fares and Ticketing

Course Includes...

1 Understand IATA Terms and Definitions

2 Know IATA Areas

3 Know IATA Codes

4 Understand fare types

5 Select appropriate fares

6 Know the milage system

7 Taxes, fee and charges

8 Air travel documentation

Part 2 - The Airline Reservations - Intermediate 

Course Includes...

Airlines Reservations Module 1

Lesson 1 — Introduction, Sign In and Out, Work Areas

Lesson 2 — Encode and Decode

Lesson 3 — Introduction to the Passenger Name Record (PNR)

Lesson 4 — PNR Redisplay, Displaying PNR SubFields

Lesson 5 — Timetables, Flight Details

Lesson 6 — Flight Availability, Return Availability, Schedules information

Lesson 7 — Booking Seats from Availability

Lesson 8 — Name Elements, Contact Elements

Lesson 9 — Ticketing Element, Received-From Element

Lesson 10 — Creating and Ending a complete PNR

Lesson 11 — Cancel and Changing Mandatory PNR Elements

Lesson 12 — Mailing Address and Billing Address Elements

Lesson 13 — General Remark and OSI Elements

Lesson 14 — SSR Elements, Passenger Information Elements, Frequent Flyer Elements

Lesson 15 — Cancel and Changing Optional PNR Elements

Lesson 16 — Advance Seating Requests

Lesson 17 — Seat Maps

Lesson 18 — Request Specific Seats, Specific Seat Wish, Modify

Lesson 19 — Calculator and Currency Functions, Minimum Connect Times

Lesson 20 — Help system

Reservation 1 - Exam Final Assessment Exam on  Emulator

Airline Reservations Module 2 - Advance Level 

Lesson 1 — Advanced Availability Entries

Lesson 2 — Access Types

Lesson 3 — Direct Sell, Waitlist, Open/ARNK/Passive Segments

Lesson 4 — PNR Claim

Lesson 5 — Split PNR

Lesson 6 — Non-Homogeneous PNRs

Lesson 7 — Customer Profiles

Lesson 8 — Queue Count, Queue Placement, Option Element

Lesson 9 — Queue Access/Exit, Remove/Delay Queued PNRs

Lesson 10 — Segment Status, Schedule Change, Waitlist Assurance

Reservation 2 - Final Assessment Exam - Emulator

Final Exam on Emulator

Freeform on Emulator

The GDS System Training course includes...

• An agent sign on and sign off login
• 20 hours allocated time to complete your course within 6 months
• 6 months access to your account and practice outside of your course
• Plenty of additional scenario-base practice

Upon completion you will receive 3 certificates:

• Airline Fares & Ticketing Intermediate Level
• GDS Training Airline Reservations 
• Exodus Travel Training and Recruitment Certificate Notification

The course includes...

• Continuous support and guidance from dedicated expert tutor
• All examinations
• All certifications to completed courses
• Continuous support in assistance to finding employment within the industry

At Exodus Travel Careers & Training we treat each student as an individual by ensuring that all receive the assistance required while on the course. We will keep in contact with you on a regular basis to find out how you are getting on with the course even if you do not contact us. We also assist in finding employment with your career interest and provide you expert knowledge of what major organisations are look for in your chosen career path. Your time with us will be tailored to your needs to ensure you gain the best possible success on your course and seeking your career.