Do you want to learn Airline Amadeus Reservation System from the confront of your own home, no matter where you are in the world you live.
This professional course is designed for those that would like an introduction to the industry, related continued professional development or additional training for further knowledge on systems used in the industry. You will be managing Airline Reservations from enquiry to check flight available to creating booking files for Passengers. You will also explore one of the most important aspect to Airline Reservations Passenger Name Records (PNRs) and Special Service Request (SSR) to request a specific service from the Airline in order to meet the Passengers needs such as meals, wheelchair assistance, frequent flyer and much more requests. You will also experience Other Service Information (OSI) to inform the Airline of Very Important Person (VIP) or Commercial Important Person (CIP) passengers will be boarding the Airline.
The course is covered in two parts, starting with Airline Reservations - Part 1 & Part 2 with particularly focus on Coding and Encoding, Flight and Seating Availability, Return Availability, Schedule Information, Special Service Request, Frequent Flyer and Passenger Information plus much more...
The Airline Reservation Part 1 & 2 includes:
Airlines Reservations Module 1
Lesson 1-1 — Introduction, Sign In and Out, Work Areas
Lesson 2 — Encode and Decode
Lesson 3 — Introduction to the PNR
Lesson 4 — PNR Redisplay, Displaying PNR SubFields
Lesson 5 — Timetables, Flight Details
Lesson 6 — Flight Availability, Return Availability, Schedules information
Lesson 7 — Booking Seats from Availability
Lesson 8 — Name Elements, Contact Elements
Lesson 9 — Ticketing Element, Received-From Element
Lesson 10 — Creating and Ending a complete PNR
Lesson 11 — Cancel and Changing Mandatory PNR Elements
Lesson 12 — Mailing Address and Billing Address Elements
Lesson 13 — General Remark and OSI Elements
Lesson 14 — SSR Elements, Passenger Information Elements, Frequent Flyer Elements
Lesson 15 — Cancel and Changing Optional PNR Elements
Lesson 16 — Advance Seating Requests
Lesson 17 — Seat Maps
Lesson 18 — Request Specific Seats, Specific Seat Wish, Modify
Lesson 19 — Calculator and Currency Functions, Minimum Connect Times
Lesson 20 — Help system
Reservation 1 - Exam Final Assessment Exam on Emulator
Airline Reservations Module 2
Lesson 1 — Advanced Availability Entries
Lesson 2 — Access Types
Lesson 3 — Direct Sell, Waitlist, Open/ARNK/Passive Segments
Lesson 4 — PNR Claim
Lesson 5 — Split PNR
Lesson 6 — Non-Homogeneous PNRs
Lesson 7 — Customer Profiles
Lesson 8 — Queue Count, Queue Placement, Option Element
Lesson 9 — Queue Access/Exit, Remove/Delay Queued PNRs
Lesson 10 — Segment Status, Schedule Change, Waitlist Assurance
Reservation 2 - Final Assessment Exam - Emulator
Assessment and Practice
This course is 100% practical and hands-on. Each lesson consist of detailed instruction which are provided and there are Quizzes at the end of each assessment learnt. To access to the Amadeus System includes a personal login to sign on/off the reservation emulator to start training.
How much time do I need to complete the course?
The course is expected to take 20 hours to complete.
We believe that five weeks of full system access should be enough time to use the system to complete all the modules and have a enough time to practice. The minimum expected study time invested by a student is 4 hours per week. You can decide when or how long you want to study - the system is available to you 6 months from your first day of login.
The course includes:
- An agent sign on and sign off login
- 20 Hours of study
- Lessons and Drills (Quizzes) to assess your learning and progress
- Final assessments for all three areas of the course known as Exam Emulators
- Support & guidance throughout your course
You will receive 2 certificates:
- The Offical Amadeus Airline Reservations
- Exodus Travel Training and Recruitment Certificate
This course is for prospective employee wanting to work in the Airport environment.
What a great way of gaining the right Professional qualification recognised by the industry to start your career.