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This certificate will give you an head start into a career of Aviation.   You will learn all aspects of Ticketing Procedures, Airline Reservations, Introduction  to Airport Customer Service.  The course is broken down into these three areas with an option to be trained on airport check-in system Altea.  The first three modules  covers:

Part 1:Airline Airfares and Ticketing procedures

Well established airlines require personnel working at the airport ticketing desk or the airline's reservation department to familiarise with ticketing procedures such as  Point-to-Point routing, Hub & Spoke Journeys or Round the World (RTW) tickets, the complexity is great, but the reward for working for an established airline that require candidates for this professional qualification is rewarding.   You will start off with the principles of airline ticketing  as part of your certificate:

  • Various Passenger journeys 
  • Airline cities and counties related to IATA areas & sub-areas
  • Airline global indicators for passenger routings
  • Quotation of specific passenger routes and select the best fares
  • Construct convert and round the worldwide currencies using rates of exchange
  • Construct and price one way, return and circle trip routes using normal fares
  • Ticketing data entries on electronic tickets
  • Applicable taxes, fees and charges for specific passenger journeys
  • Calculate child and infant fares
  • Familiarise with baggage allowance, taxes, fees and charges 
  • Complete air travel documentations 

Part 2: Amadeus Airline Reservations Systems 

You will also explore one of the most important aspect to Airline Reservations Passenger Name Records (PNRs) and Special Service Request (SSR) to request a specific service from the Airline in order to meet the Passengers needs such as meals, wheelchair assistance, frequent flyer and much more requests. You will also experience Other Service Information (OSI) to inform the Airline of Very Important Person (VIP) or Commercial Important Person (CIP) passengers will be boarding the Airline. 

Modules for Airlines Reservations - GDS: Amadeus

  • Introduction, Sign In and Out, Work Areas
  • Encode and Decode
  • Introduction to the PNR
  • PNR Redisplay, Displaying PNR SubFields
  • Timetables, Flight Details
  • Flight Availability, Return Availability, Schedules information
  • Booking Seats from Availability
  • Creating and Ending a complete PNR
  • Cancel and Changing Mandatory PNR Elements
  • Mailing Address and Billing Address Elements
  • General Remark and OSI Elements
  • SSR Elements, Passenger Information Elements, Frequent Flyer Elements
  • SSR Elements, with Child, Infant, Unaccompanied Minor Passenger Data
  • Cancel and Changing Optional PNR Elements
  • Advance Seating Requests
  • Seat Maps
  • Request Specific Seats, Specific Seat Wish, Modify
  • Calculator and Currency Functions,
  • Building Connections  and Minimum Connect Times
  • Advanced  Flight Availability
  • Direct Sell, Waitlist, Open/ARNK/Passive Segments
  • PNR Claim
  • Split PNR
  • Non-Homogeneous PNRs
  • Customer Profiles
  • Queue Count, Queue Placement, Option Element
  • Queue Access/Exit, Remove/Delay Queued PNRs
  • Segment Status, Schedule Change, Waitlist Assurance

Final Assessment Exam - Emulator

Part 3: Airport Customer Service modules

This course covers 18 modules from the role of a Airport Customer Service Agent to the recruitment process when apply for jobs roles. You will be studying the following modules:

  • Module 1 - Course Introduction
  • Module 2 - The Airport Customer Service Role
  • Module 3 - The Airport Environment
  • Module 4 - Airport Customer Service
  • Module 5 - Aviation Encoding and Decoding
  • Module 6 - Aviation Terminology
  • Module 7 - Aviation Geography
  • Module 8 - Airline Characteristics
  • Module 9 - Ticketing Coding Information
  • Module 10 - The Baggage Process
  • Module 11 - Check in Process Scenario
  • Module 12 - The Boarding Process
  • Module 13 - The Arrival Process
  • Module 14 - Specific Needs Passengers
  • Modules 15 - Passenger Announcements
  • Module 16 - Recruitment Process 1
  • Module 17 - Recruitment Process 2
  • Module 18 - Aviation Recruitment Assessments

Assessment and Practice

This course is practical and hands-on on industry procedures.  Each lesson consist of detailed instruction which are provided and there are Quizzes at the end of each assessment learnt.  

The Amadeus Airline Reservations course includes:

  • An agent sign on and sign off login
  • 30 Hours of study 
  • Lessons and Drills (Quizzes) to assess your learning and progress 
  • Final assessments for all three areas of the course known as Exam Emulators 
  • Support & guidance throughout your course 


Part 4: (Optional): Airport Check System  -  Amadeus Altea Departure Control System (DCS)

The Altea DCS Airport Customer Service Check in System is used by over 30 well-established Scheduled Airlines across the world and in many cases is one the requirements to  employment is to have knowledge or experience of the Altea DCS system. 

The key topics will be studied in relation to Airport Customer Management includes...

  • Lesson 1 - 24-Hour Clock
  • Lesson 2 - Time Zones
  • Lessons 3/4 - Airport and City Codes
  • Lesson 5 - Major Worldwide Airports
  • Lesson 6 - Commercial Airlines
  • Lesson 7 - Aircraft Manufacturers
  • Lesson 8 - Aircraft Types
  • Lesson 9 - Airline Hubs
  • Lesson 10 - Major Airport Codes
  • Lesson 11 - Customer Management
  • Lesson 12 - Customer Management  - Check-in
  • Lesson 13 - Customer Management  - Single Passenger Check-in
  • Lesson 14 - Customer Management  - Multi-Passenger Check-in
  • Lesson 15 - Customer Management  - Cancel Passenger Check-in
  • Lesson 16 - Customer Management  - Group Passenger Check-in
  • Lesson 17 - Customer Management  - Seating
  • Lesson 18 - Customer Management  - Seating Maps
  • Lesson 19  - Customer Management  - Passenger Data
  • Lesson 20 - Customer Management - Service Requests
  • Lesson 21 - Customer Management  - Frequent Flyer Data
  • Lesson 22 - Customer Management  - Customer Comments
  • Lesson 23 - Customer Management  - Infant Passengers
  • Lesson 24 - Customer Management - E-Tickets
  • Lesson 25 - Customer Management - Itinerary Creating Bookings

Final Exam on Amadeus Emulator

Freeform on Amadeus Altea DCS Emulator

This course cover the functions Interactivity, Simulation, and Scenario-Based Instruction Emulator System course gives you the competence to check in passengers, seating arrangements, passenger data,  passenger itinerary updates in the format of Lessons, Quiz and Drills.  You will be competent in the following areas.

This computerised reservation training course - Amadeus Altea Check in Departure Control System.

The Altea DCS course includes...

  • An agent sign on and sign off login
  • 45 hours allocated time to complete your course within 6 months
  • Access your account and practice outside of your course
  • 20 Lessons and Drills (Quizzes) with immediate feedback 
  • Plenty of additional scenario-base practice 
  • Final assessment on the entire course
  • Continuous Support and Guidance throughout your course


How much time do I need to complete the course?

The course is expected to take  the guided learning  of 120/165 with DCS hours to complete. 

We believe that 10-16 weeks should be enough  to complete all the modules and have a enough time, depending on your personal commitment.   The minimum expected study time invested by a student is 4 hours per week. 

Course fees include study materials, dedicated Course Tutor to assess your completed work and provide feedback.  



Each module  consist of exercises and concludes with an assessment, which should be submitted to your dedicated assigned tutor for marking and feedback. Your personally dedicated tutor will provide support you need to ensure you gain maximum results from your course. 

Who is this course for? 

This course in an great introduction to working at the airport in a airline customer service or reservation role. Home Study Course is specially designed for distance learning instead of the classroom based learning methods. You will have a final examination for each area of study.  There are no entry requirements, this course is open to enthusiastic and ambitions individuals worldwide who are keen to start a career as a prospective Airport or Airline workers. 


You will receive a Certification of Completion from Exodus Travel Training and Recruitment. 

You will receive 3 certificates:

  • Airport Customer Service 
  • Fares & Ticketing  Professional Level 1 
  • Airline Cabin Crew 
  • Amadeus Airline Reservations System
  • Optional Training: Amadeus Altea Departure Control System (DCS)

For each qualification Exodus Travel Training and Recruitment will provide Notification Certificates detailing  the content covered to impress prospective employers. 

 What a great way of gaining the right qualifications to start your career and gain a wealth of knowledge, industry terminology and skills ready for a career in the  Aviation Industry. 


This 'One Stop Course' - Heading you in the right direction for a sustainable career with well established Aviation organisations. 

After completion...

At Exodus Travel Careers & Training will treat you as an individual by ensuring that all receive the assistance required while on the course. We will keep in contact with you on a regular basis to find out how you are getting on with the course even if you do not contact us. We also assist in finding employment with your career interest and provide you expert knowledge of what major organisations are look for in your chosen career path. Your time with us will be tailored to your needs to ensure you gain the best possible success on your course and seeking your career.


At Exodus Travel Training & Recruitment our courses are to meet the requirements of the industry for well established airlines to ensure knowledge and familiarity at the start of your career. You will be able to enhance your opportunities of employment with the technical knowledge  learnt on this course and gain a foothold within the industry.


*There are Payment Options Available with an Instalment plan. Terms and conditions apply, please enquire.

Enrol today and start working towards a sustainable career in the Aviation Industry.