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Have you ever consider starting your own travel agency when retail or online? Do you have a great idea, but not sure how to go about it?  Would you like to open your own travel agency, but your not sure of the planning and preparations to make your idea turn to a viable success? We will guide and support you through this process. The package we offer our serious candidates is a great starting point to the skills and knowledge required to start and even the licensing requirements.  Within six months you could be on your way forward of owning your own agency. This course is for those who are really passionate about owning a travel business and is able to fully commitment to the requirements needed in order to make this successful.  If you already have a client based or is hoping to attract a new market  we will adopt an approach that complements your business idea.   

This course focuses on a booking holidays for leisure travellers and split into four parts with first the ticketing principles, travel agency operations explore the products, procedures and the planning that takes place, travel and airline reservations.   The implementation of the business ideal will now become the next stages with planning and putting strategies in place. The course includes…

Part 1: Industry Fares and Ticketing  Professional is required by all those who wish to purse a career in business travel. In some cases, its also a requirement for to apply for related positions. This course give you the opportunity to develop the understanding and knowledge of dealing with Air travel  and passenger complex itineraries stopping at various Destinations for a number of nights.

Part 2: Travel Agency Operations

This course entails underpinning skills to  understand how the industry works.   You will gain the following competences and knowledge of holiday destinations and travel industry skills needed to work for retail travel operators. This course is designed for candidates to be introduced to the world of working as a travel agent.

Part 3: Travel and Airline Reservations  - GDS: Galileo

The Galileo Reservation System gives candidates to gain competence in booking Airline, Hotel,  Car Hire, Eurostar and other Travel Services to book and create Reservations. This course allows the Airline or Travel Agent to confidently check the emulated Galileo availability with Airlines, Hotels and Car Hire companies and book Reservations with great efficiency. This globally recognised computerised reservations system would ensure that you the agent is confident, well-trained and qualified to gain advantage too make reservations with various travel products  and confidentially book reservations for passengers, customers and clients for you agency.

Part 4: Preparing a Marketing Strategy & Business planning...

Marketing is a key element to any business, this is why it is important to ensure the you know the marketplace, your competitors, your customers and knowledge of the travel product you are offering.  Your business plan and marketing strategy will cover all of these aspects and will help you plan for today and in the future by one of our expect tutors, who has had the pleasure of running her own agency.  

Licensing Application - Protect your customers...

Protecting your customers is essential for you and your customers whether they have booked a flight or holiday having that peace of mind to know they have booked with an agency that they can trust. Therefore, support is required for licensing applications. We will discuss your options pertaining to your business idea and find a suitable licensing for you and your customers. 

This course focuses on a  travel agency for customer who this to go on holiday and the you as the agent booking different travel products or package holidays either online or retail.  This course includes five parts from airline reservations, ticketing and changes and cancellations.   Once the industry knowledge has been attained on ticketing principles and how to use the reservations and ticketing systems, the implementation of the business ideal will now become the next stages with planning and putting strategies in place. The course includes…

The Running Your Own Travel Agency Business Planning course entails the industry skills required for a successful business.


Part 1: Industry  Fares and Ticketing Level 1...

You will gain the following competences and knowledge of:

  • Identify parts of a passenger’s journey
  • Identify cities and counties related to IATA areas & sub-areas
  • Identify global indicators for passenger routings
  • Select quotation of specific passenger routes and select the best fares
  • Construct convent and round the worldwide currencies using rates of exchange
  • Construct and price one way, return and circle trip routes using normal fares
  • Interpret data entries on electronic tickets
  • Identify applicable taxes, fees and charges for specific passenger journeys
  • Calculate child and infant fares


Part 2:Travel Agency Operations…

On the Travel Agency Operations Course, you will gain the following competences and knowledge of:

This course provides you with in the following competencies :

  • Lesson 1 - The role of Travel Agents
  • Lesson 2 - Types of Travel Agents
  • Lesson 3 - Purpose of Travel
  • Lesson 4 - Travel Agents Office Procedures
  • Lesson 5 - Travel Products and Services
  • Lesson 6 - Selling skills
  • Lesson 7 - Travel Fundamentals 
  • Lesson 8 -  Calculating holiday costings
  • Lesson 9 - Sources of information 
  • Lesson 10 - A career as a travel agent 
  • Lesson 11 - industry terminology 
  • Lesson 12 - Introduction to travel and airline reservations.


Part 3: Travel and Airline Reservations  - GDS: Galileo


This course provides you with hands-on practice in the following: 

Airline Reservations

  • Galileo System Introduction  
  • System Access to Galileo
  • Galileo Encode/Decode
  • Retrieving Airline Booking File (BF)
  • Displaying Airline Booking Files
  • Ignoring Booking Files
  • Timetable  Airline Displays
  • Flight Availability
  • Flight Details
  • Airline Codesharing
  • Airline Alliances 
  • Airline Low Cost Carriers
  • Selling Flight Availability
  • Creating Passenger Name Record (PNR)
  • Ticketing fields
  • Building Booking Files 
  • Passenger Transactions
  • Passenger Changes and Cancellations 
  • Airline Messaging
  • Advanced flight availability
  • Last Seat Availability
  • Carrier Specific Availability
  • Miscellaneous  Airline Segment Entries
  • Airline Secured and Guaranteed
  • Airline Standard and Request Sell
  • Airline Cancellation and Rebook 
  • Airline Insert Segments
  • Airline Passenger Information 
  • Advanced Seat Reservations
  • Airline Seat Configuration 
  • Airline Seating Availability Maps
  • Airline Assign Seating
  • Airline  Seating Cancellation and Changes  
  • Airline Queues
  • Airline Queue Placement
  • Changing Airline Segment Status
  • Airline Queue Practice
  • Display Airline/Passenger Profiles
  • Move  Airline/Passenger Profiles
  • Build  Airline Passenger Profiles
  • Airline Booking File History
  • Miscellaneous Galileo functions
  • Galileo Information Sources

Automated Fares and Ticketing
  • Basic Airline Fare Quotes 
  • Airline Best Buy Entries
  • Airline Fare Quotes with
  • Airline Segments 
  • Airline Passenger Selection
  • Airline No stopover
  • Airline selling/ticketing country
  • Airline Modifiers
  • Airline Filed Fares
  • Ticketing Modifiers
  • Airline Ticketing
  • Ticketing Booking Files
  • Airline Basic Fare Displays
  • North American Fare Displays
  • Airlines Fare Notes
  • Airline Fare Components 
  • Ticket Exchanges 
  • Ticket Refunds
Car Reservations
  • Car Index Displays
  • Encode/Decode Car Vendors
  • Vehicle Type Codes
  • Low-to-High Car Availability
  • Direct Car Availability
  • Book Cars
  • Car Reference Points
  • Car Availability Modifiers
  • Car Update Entries
  • Optional Fields in Car Sell Entries
  • Car Segment Modification
  • Car Rules
  • Car Description Displays

Hotel Reservations

  • Hotel Rules Displays,
  • Book a  Hotel Room
  • Hotel Search Qualifiers
  • Hotel Display Modifications
  • Hotel Description Displays
  • Hotel Segment Modification

Eurostar Reservations 

  • Eurostar encode / decode
  • Eurostar Availability / selling
  • Eurostar Fares and Pricing
  • Questions on Lessons 1-3
  • Eurostar Booking Files
  • Eurostar seats

Timatic Visa and Health information 

  • Introduction to Timatic, Course Outline
  • Visa and Health Info by Itinerary
  • Timatic City and Country Code Tables and
  • Timatic Rules 
  • Timatic News
  • Displaying Timatic Information from a Booking File

Assessments & Practice

This course is 100% practical and hands-on.  Each lesson consist of detailed instruction which are provided and there are Quizzes at the end of each assessment learnt.  To  access to the he Galileo System includes a personal login to sign on/off the reservation emulator to start training. 


Part 4: Marketing Strategy & Business Planning and Licensing

This section includes a number of elements starting from formulating your idea in your business plan and identifying travel products and services you wish to offer your customers.  Carry out some market research for your select travel products are they leisure, business traveller or both.  Now, it time to formulate your marketing strategy, what is your approach to the business. These are the aspects you need to consider…this section includes.

  1. Your business idea
  2. Marketing research
  3. Marketing strategy
  4. Organisations
  5. Financials
  6. Business objectives
  7. Applications related to business idea.

Recommended Course Schedule...

Your course is divided into a *26-week programme and is schedule to meet the needs of running a travel agency an examples as follows:

  • 8 weeks to  study - Airfares and Ticketing Course 
  • 4 Weeks to study - Travel Agency Operations
  • 10/12 Weeks to study - Simulated online training Galileo Airline and Travel Reservations system
  • 4/6 Weeks to prepare - Marketing strategy and business planning 
  • 4/6 Weeks to apply - Licensing application. 

How much time do I need to complete the course?

The course is expected to take 240 hours to complete. Above is an ideal schedule to illustrate how you would be able to proceed to open your own travel agency within six months with the commitment of 5.5 hours each week of study.  You could also commit to 4 hours each week giving you 12 months to complete your course. However, this is a guideline and the course can work around your own commitments with you and your tutor you are able to design your own schedule to suit your needs.

The course includes:

Your course includes different assessment methods. 

  • Course materials Fares and Ticketing Professional Level 1 - Course materials 
  • Air Appendix Manual
  • Travel Agency Operations  - Online 
  • An agent sign on and sign off login
  • 90 Hours of study of Reservation system - GDS Galileo 
  • Lessons and Drills (Quizzes) to assess your learning and progress
  • Final assessments for all areas of the course known as Exam Emulators
  • Tutor support & guidance throughout your course
  • Business planning



You will also receive 3 certificates upon completion:

  • Travel Agency Operations
  • Fares and Ticketing Professional - Level 1
  • Industry recognised Certificate  - GDS Galileo Reservations
  • Notification of Topics Learnt


On Completion

After successfully completing your course, you will receive six months continuous guidance and support to discuss progress on your business plans.

Course fees: Business Planning Documents  in all of the above content include alongside Tutor Continuous  Support. 

The Best Is Yet To Come To You!