Course Information
This course entails Airline Reservations, Fares and Ticketing Systems used in the Travel and Aviation Industry. If you wish to consider a career working at the ticketing desk at the airport or Airline Reservations or Ticketing, this advance system course is for you. The course is covered in three parts, starting with Airline Reservations - Part 1 & Part 2 with particular focus on Coding and Encoding, Flight and Seating Availability, Return Availability, Schedule Information, Special Service Request, Frequent Flyer and Passenger Information plus much more...
Then concluding with Fares and Ticketing covering all aspects from Fare displays, Itinerary Pricing, Ticketing, Passenger Name Record Field, Issuing Electronic Miscellaneous Documents. You will be able to chose from any of the following system to undertake your training: Amadeus, Galileo or Sabre.
The Airline Reservation Part 1 & 2 includes:
1. Airlines Reservations Module 1
Lesson 1 — Introduction, Sign In and Out, Work Areas
Lesson 2 — Encode and Decode
Lesson 3 — Introduction to the Passenger Name Record (PNR)
Lesson 4 — PNR Redisplay, Displaying PNR SubFields
Lesson 5 — Timetables, Flight Details
Lesson 6 — Flight Availability, Return Availability, Schedules information
Lesson 7 — Booking Seats from Availability
Lesson 8 — Name Elements, Contact Elements
Lesson 9 — Ticketing Element, Received-From Element
Lesson 10 — Creating and Ending a complete PNR
Lesson 11 — Cancel and Changing Mandatory PNR Elements
Lesson 12 — Mailing Address and Billing Address Elements
Lesson 13 — General Remark and Other Service Information (OSI )Elements
Lesson 14 —Special Service Request (SSR) Elements, Passenger Information Elements, Frequent Flyer Elements
Lesson 15 — Cancel and Changing Optional PNR Elements
Lesson 16 — Advance Seating Requests
Lesson 17 — Seat Maps
Lesson 18 — Request Specific Seats, Specific Seat Wish, Modify
Lesson 19 — Calculator and Currency Functions, Minimum Connect Times
Lesson 20 — Help system
Reservation 1 - Exam Final Assessment Exam on Emulator
2. Airline Reservations Module 2
Lesson 1 — Advanced Availability Entries
Lesson 2 — Access Types
Lesson 3 — Direct Sell, Waitlist, Open/ARNK/Passive Segments
Lesson 4 — PNR Claim
Lesson 5 — Split PNR
Lesson 6 — Non-Homogeneous PNRs
Lesson 7 — Customer Profiles
Lesson 8 — Queue Count, Queue Placement, Option Element
Lesson 9 — Queue Access/Exit, Remove/Delay Queued PNRs
Lesson 10 — Segment Status, Schedule Change, Waitlist Assurance
Reservation 2 - Final Assessment Exam - Emulator
3. Fares and Ticketing
Lesson 1 — Basic Fare displays, carrier specific fares
Lesson 2 — Fare displays for specific dates
Lesson 3 — Additional fare display options
Lesson 4 — Fare display follow up entries
Lesson 5 — Fare notes
Lesson 6 — Itinerary Pricing
Lesson 7 — Best Buy Pricing
Lesson 8 — Stored Itinerary Pricing
Lesson 9 — Pricing Options
Lesson 10 — PNR Fare Elements
Lesson 11 — Ticketing
Lesson 12 — Issuing EMDs
Lesson 13 — Ticket Exchange and Refund
Lesson 14 — Ancillary Services
Lesson 15 — Associated Electronic Miscellaneous Documents (EMD-A)
Lesson 6 — Standalone Electronic Miscellaneous Document (EMD-S)
Fares and Ticketing - Final Exam Emulator
Assessments & Practice
- There are Quizzes at the end of each assessment learnt. The Airline Reservations Fares & Ticketing Professional Systems training course - includes a personal log in to sign on and sign off the professional emulator.
The course includes:
- An agent sign on and sign off login
- Each course is 20 hours giving a total of 60 hours time of study
- Lessons and Drills (Quizzes) to assess your learning and progress
- Final assessments for all three areas of the course known as Exam Emulators
- Support & guidance throughout your course
You will receive 3 certificates:
- Airline Reservations
- Fares and Ticketing
- Exodus Travel Training and Recruitment Certificate
What a great way of gaining the right qualifications to start your career and gain a wealth of knowledge, industry terminology and skills ready for an Ticketing career path.
Career paths
The Airline Reservations Fares & Ticketing Professional Systems course can provide candidates with a wealth of career options with the examples of the following areas:
- Airport Ticket Desk
- Airline Reservations
- Airline Call Centre
- Airline Reservation Agent
- Fares Desk Agent
Our 'One Stop' Courses- Heading you in the right direction for a sustainable career.
