Certificate in Airline Fares & Ticketing, Reissuing and Ticket Exchange - Professional

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Course Information 

This Certificate in Airline Reservations, Fares and Ticketing Professional provide you with the underpinning knowledge of ticketing principles and hand-ons practical experience.  The course focuses on three areas of study starting of with practical theory of the highly sought-after professional course recognised by the Travel and Airline industry.   This course includes the following content. 

For Airfares Level 1, - You will learner how to search, find and select the correct fare for different passenger scenarios, familiarise with airline geography, construct passenger fares, discover airport city codes for numerous destinations around the world, the baggage allowance systems available to passengers and much more. 

For Fares, Pricing, Ticketing, and Electronic Miscellaneous Document - The second part of the Amadeus training course  provides the knowledge to learn Airlines Fares, Availability, Fare Rules, Airline Pricing and lastly Miscellaneous Document.

For Ticket Exchange  and Revalidation  - The last part of the online training is Ticket Exchange focusing on reissuing, revalidation, penalties and issuing new tickets with related documentation.  Ticket exchange one of the most important aspects of Ticketing when working at the Airport at the Ticketing Desk.  Most recently a well established  airline had to training all customer/passenger  service agents on the concept of Ticket Exchange.

 Module 1 Content- Fares and Ticketing - Level 1

Course Includes...

1 Understand IATA Terms and Definitions 

2 Know IATA Areas 

3 Know IATA Codes

4 Understand fare types 

5 Select appropriate fares 

6 Know the milage system 

7 Taxes, fee and charges 

8 Air travel documentation 

Module 2 - Fares, Pricing, Ticketing, and Electronic Miscellaneous Document

Course Includes...

• Lesson 1 — Basic Fare displays, carrier specific fares

• Lesson 2 — Fare displays for specific dates

• Lesson 3 — Additional fare display options

• Lesson 4 — Fare display follow up entries

• Lesson 5 — Fare notes

• Lesson 6 — Itinerary Pricing

• Lesson 7 — Best Buy Pricing

• Lesson 8 — Stored Itinerary Pricing

• Lesson 9 — Pricing Options

• Lesson 10 — PNR Fare Elements

• Lesson 11 — Ticketing

• Lesson 12 — Ticket Exchange and Refund

Final Examination - Amadeus Simulated Emulator

Module 3 -Ticket Exchange and Revalidation

Course Includes...

• Lesson 1 - Introduction to Ticket Exchange

• Lesson 2 - Electronic Ticket Records (ETRs)

• Lesson 3 - Electronic Miscellaneous Documents (EMDs)

• Lesson 4 - Fare Research for Ticket Exchange

• Lesson 5  - Research multiple Fare Basis Codes

• Lesson 6 Ticket Changer Basic

• Lesson 7 - Revalidation and Reissues

• Lesson 8 Exchange with Penalty fees

• Lesson 9 - Exchange with Residual Values

• Lesson 10 - Non-Standard Exchange

• Lesson 11 - Electronic Ticket Records - (Changer/ETRs)

• Lesson 12 - Electronic Miscellaneous Documents (Changer/EMDs)

• Lesson 13 - Fare Research for Ticket Exchange

• Lesson 14 - Research Multiple Fare Basis Codes

Final Assessment Exam

Assessment and Practice