The Amadeus Airport Check In Customer Management Departure Control (DCS)  - Advance Level 3

The Amadeus Airport Check In Customer Management Departure Control (DCS) - Advance Level 3

Regular price £227.00 Sale



Do  you want to learn Check In System used in Airports across the world. The Airport Check In Customer Management Amadeus Altea Departure Control System - Level 3 can be studied in the from the comfort of your own home, no matter where you are in the world you live.

The ultimate course for those seeking a career as a Airport Customer Service (Passenger Service) Agent (PSA) or Customer Service Agent (CSA) with the ideal of supervisor or management level.  You are required for the Customer Management Advance Level 3 to have some *Airline industry knowledge such as Airline codes, Airline geography and aircraft manufacture and types*. It is also important you have some knowledge using the *Amadeus Reservation System.  

The Altea DCS is used by over 30 well-established scheduled Airlines across the world and in many cases is one the requirements to  employment is to have knowledge or experience of the Altea DCS system.  

This course gives practical hands-on experience  to equip the skills needed for this great career.  It entails Customer Management Check In, Seating, Passenger Information, Itinerary Planning, Frequent Flyer Information, Special Service Request Information and much more…


This is an excellent course with plenty of Interaction, Simulation, and Scenario-Based Instruction giving you the confidence, knowledge, hands-on experience and familiarity of Customer Management  using Amadeus Altea DCS system providing you with a solid career path and opportunities for progression with the knowledge attained from the course. The Airport Check In Customer Management Amadeus Altea Departure Control System (DCS)  - Advance Level 3 is used by many Airlines and Ground Handlers.   

This course provides you with hands-on practice in the following: 

Amadeus GDS

Transitioning Module to DCS from GDS

Introduction to Departure Control System (DCS) from Global Distribution System (GDS) Users

Module 1 - Amadeus Altea Departure Control 


Sign in and out 

Application and Devices 

Messger Application 

User Interface 

Module 2 - Customer Management: Check In 

Passenger identification 

Single Passenger Check In 

Multi-Passenger Check In 

Advance Check In Options

Cancel Check In 

Group Check 

Module 3 - Customer Management Seating 

Allocated seating 

Modify seating 

Neutral seat maps 

Module 4 - Passenger Information 

Customer Records 

Customer History 

Customer Reservation App

Module 5 Customer Management - Passenger Updates 

Special Service Request 

Frequent Traveller Information 

Customer Comments 

Infant Passengers 

E-Tickets Information and updates

Module 6 - Customer Management  - Itinerary updates 

Create passenger bookings 


This course cover the functions Interactivity, Simulation, and Scenario-Based Instruction Emulator System course gives you the competence to check in passengers, seating arrangements, passenger data,  passenger itinerary updates in the format of Lessons, Quiz and Drills.  

Assessment and Practice

This course is 100% practical and hands-on.  Each lesson consist of detailed instruction which are provided and there are Quizzes at the end of each assessment learnt.  This professional training course - The Airport Check In Customer Management Amadeus Altea Departure Control System ~ Advance Sliver Level includes a personal login to sign on/off to the Amadeus Altea emulator system to gain access and start training. 


How much time do I need to complete the course?

The course is expected to take 45 hours to complete. 

We believe that eight weeks of full system access should be enough time to use the system to complete all the modules and have a enough time to practice.  The minimum expected study time invested by a student is 4 hours per week.  You can decide when or how long you want to study - the system is available to you 6 months from your first day of login. 

The course includes...

An agent sign on and sign off login

45 hours allocated time to complete your course within 6 months

6 months access to access your account and practice outside of your course

22 Lessons and Drills (Quizzes) with immediate feedback 

Plenty of additional scenario-base practice 

Final assessment on the entire course

Assigned a dedicated tutor to support you throughout your course 


On completion...

An official industry worldwide recognised Certificate of Global Distribution System Training from Viasinc.  This is a professional certification recognised by the Airline and Airport Departure  Control Systems.  

Once you have completed your course, you will receive 'Two Certificates', one for each course and Unitised Certificate illustrating to employers your knowledge and skills attained ready for employment within the industry. 

Please note: You will also receive a 45 page 'Air Travel Appendix' inclusive of:

Worldwide Airline coding and decoding

Worldwide three letter codes coding and decoding

Aircraft codes

Country state codes

Baggage allowance codes

Abbreviations and Definitions used in the airline industry.

Career paths leading to...

The Airport Customer Service Professional  course can provide candidates with a wealth of career options with the examples of the following areas:

Check-in Agent

Passenger Service Agent 

Airport Customer Service Agent 

Departure Gate Agent 

Progression to any of the above roles to Customer Management or a supervisory level. 

Your course includes Unlimited Personal Tutor, Certification, Support and Guidance.


Our courses are the requirements of the industry and to meet the needs for well established airlines to ensure proficiency and high levels of competence at the start of your career. You will be able to gain employment with the technical knowledge and skills learnt on this course and gain a foothold within the industry of your choice. 

*If you have no knowledge of Airline Information, please enquire further with Exodus Travel Training and Recruitment for some additional information.